Number of prescriptions dispensed by store in Chester

Thank you for contacting us. Your case reference number is 65078235. We’re happy to hear from you and we want to help you with any issue you may have.

Our customers tell us that, in most cases, using our self-serve options gives them the answer to their question, and it helps them to get the quickest possible response at this busy time of year. We have the following self-serve options that can resolve most common queries, such as tracking your order, requesting a refund or replacement, updating your account, and more.

If you have placed an order and have not yet received it, you can check its status using our [1]Virtual Assistant or by clicking the tracking link on the email we have sent you.

You can also get answers to frequently asked questions by clicking [2]here.

To give you an opportunity to use these alternative forms of help, we will wait to hear from you before responding to your email. If you have not been able to help yourself, please either call us directly on 03450 70 80 90, quoting your case number, or reply to this email, including the words ‘Further help required’. This will allow us to respond to your email as a priority.

If you do need further help, please ensure that your email contains the following information to prevent unnecessary delays:

• Full Name

• 1st line address

• Postcode

• Order number

• Advantage card number

• If your order has missing or broken items, please state which items are affected and whether you would like a refund or replacement

Often queries can be resolved with a quick call so we may call you back and try to speak to you. If we do this call will come from 0115 950 6111.

To address your query the personal data you have provided may be shared across Boots services and with our third party suppliers who may get in touch with you directly. Boots process your data for carefully considered and specific purposes which are in our interests and enable us to address your questions and to enhance our services, but which we believe also benefit you. Your personal data will be stored for as long as necessary unless we are required to hold it for longer for legal reasons. For more information about who we may share your data with, how Boots process your data and how to amend or remove your data please see our privacy policy; www.boots.com/privacypolicy

Many Thanks,

Boots Customer Care Team

If you need further help with your existing email please respond to this
message directly, including your personal customer reference number. For
any other information or query, please visit the help pages or the contact
us page on [3]Boots.com

All contacts are recorded for training and monitoring purposes.

Boots UK Limited, Nottingham NG2 3AA, registered in England and Wales,
company number 928555. Registered VAT number 116300129. Registered
Pharmacy number 1092488.

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References

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1. https://www.boots.com/virtual-assistant
2. https://www.boots.com/contact-us
3. http://www.boots.com/