Number of phone calls from Citizens about common issues

The request was partially successful.

George Summerfield

Dear South Oxfordshire District Council,

On average, how many phone calls do you receive from citizens each month on each of these subjects?
1. Graffiti
2. Faulty streetlamps
3. Faulty traffic lights
4. Potholes
5. Fly tipping
6. Fly posting
7. Uneven paving stones
8. Bad /inconsiderate parking
9. Queries about bin collection
10. Queries about local amenity opening times

Yours faithfully,

George Summerfield

FOI South, South Oxfordshire District Council

Dear Mr Summerfield,
 
Thank you for your Freedom of Information request which South Oxfordshire
District Council received today, 5 April 2012.  The reference number for
this request is 12/7.
 
Please accept this email as confirmation that we have received your
request and have forwarded it to the relevant department.  A response will
be sent to you within 20 working days. 
 
I trust that this email is sufficient to assure you that your request is
being dealt with.  However, should you have any queries in the meantime,
please do not hesitate to contact the FOI team at [1][South Oxfordshire District Council request email]
.
 
Regards
 
FOI Team
South Oxfordshire District Council

>>> George Summerfield <[FOI #112759 email]>
05/04/2012 12:16 >>>
     Dear South Oxfordshire District Council,
    
     On average, how many phone calls do you receive from citizens each
     month on each of these subjects?
     1. Graffiti
     2. Faulty streetlamps
     3. Faulty traffic lights
     4. Potholes
     5. Fly tipping
     6. Fly posting
     7. Uneven paving stones
     8. Bad /inconsiderate parking
     9. Queries about bin collection
     10. Queries about local amenity opening times
    
     Yours faithfully,
    
     George Summerfield
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #112759 email]
    
     Is [South Oxfordshire District Council request email] the wrong address for Freedom of
     Information requests to South Oxfordshire District Council? If so,
     please contact us using this form:
     [2]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [3]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
    

show quoted sections

FOI South, South Oxfordshire District Council

Dear Mr Summerfield,
 
Thank you for your Freedom of Information request which South Oxfordshire
District Council received on 5 April 2012 (our reference 12/7).
 
Please find our response below:
We are unable to assist you in subjects 2, 3, 4 and 7 as Oxfordshire
County Council are responsible for these areas.   You can contact their
FOI team at
[1]www.oxfordshire.gov.uk/cms/content/contact-freedom-information.  
 
On average the waste department receives 1,304 calls per month (including
our in-house team and our contractor, Biffa).  We do not record the nature
of each individual call and therefore, we cannot provide a breakdown by
each subject (1 - graffiti, 5 - fly tipping, 6 - fly posting and 9 -
queries about bin collections).
 
For subjects 8 and 10 (bad/inconsiderate parking and queries about local
amenity opening times) we do not record the nature of each call answered
so therefore, we are unable to provide you with a breakdown by subject.
 
I trust the above satisfies your request and please do not hesitate to
contact us should you have any further questions relating to your request.
 
Kind regards,
 
FOI Team
South Oxfordshire District Council

>>> George Summerfield <[FOI #112759 email]>
05/04/2012 12:16 >>>
     Dear South Oxfordshire District Council,
    
     On average, how many phone calls do you receive from citizens each
     month on each of these subjects?
     1. Graffiti
     2. Faulty streetlamps
     3. Faulty traffic lights
     4. Potholes
     5. Fly tipping
     6. Fly posting
     7. Uneven paving stones
     8. Bad /inconsiderate parking
     9. Queries about bin collection
     10. Queries about local amenity opening times
    
     Yours faithfully,
    
     George Summerfield
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #112759 email]
    
     Is [South Oxfordshire District Council request email] the wrong address for Freedom of
     Information requests to South Oxfordshire District Council? If so,
     please contact us using this form:
     [2]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [3]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
    

show quoted sections