Number of parcels returned to a Delivery Office due to resident not being home

Abu Iyad made this Freedom of Information request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Royal Mail Group Limited did not have the information requested.

Dear Royal Mail Group Limited,

Over the past 3 years in London, how many parcels were returned to the Royal Mail Delivery Offices due to the resident not being home? Could you also filter this by the year (and month if possible), and the individual Delivery Offices i.e. to which delivery offices the returned parcels were returned to.

Yours faithfully,

Abu Iyad

Royal Mail Group Limited

1 Attachment

Dear Sir/Madam

Re: Freedom of Information Request (Our Ref: DTUP-8WJL8J)

I am writing in response to your email which was received by Royal Mail on
the 25/07/2012. We have considered your request under the terms of the
Freedom of Information Act 2000.  In your email you requested information
relating the London Area.

In order to look into your request we would need you to clarify the
information you wish to receive.

Our reporting software does not work on town, borough, district, council
or county boundaries. Please could you clarify the postcode areas for
which you would like us to search for any relevant information. Until we
have recieved clarification from you we are unable to progress your
request.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Head of Information Compliance, Royal Mail Group,
Company Secretary's Office, 100 Victoria Embankment, LONDON, EC4Y 0HQ.  An
internal panel will then review the decision, and you will be advised of
the outcome.

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Royal Mail Group. The Information Commissioner can
be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
[1]www.informationcommissioner.gov.uk

Yours Sincerely

Daniel Tulp
Information Rights Officer
Information Rights Team

References

Visible links
1. http://www.informationcommissioner.gov.uk/

Dear Royal Mail Group Limited,

The postcode areas I would like you to search for are:

N1, N5, N7, EC1 & WC1

Yours faithfully,

Abu Iyad

Royal Mail Group Limited

1 Attachment

Dear Abu,

Thank you for your request for information received on 25/07/2012, which
we are considering under the Freedom of Information Act.  Under the Act
you should expect a reply from us to be sent by 22/08/2012, which is
twenty working days from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving
a revised date by which we will reply.  

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone (0114) 2414215 or
alternatively email or write to us at the address below.  Please be
assured that we are giving this our attention and will get back to you
shortly.

Yours Sincerely

Daniel Tulp
Company Secretary's Office
Information Rights Officer
[1][Royal Mail Group request email]

Information Rights Team
(Freedom of Information)
Royal Mail Sheffield
2nd Floor, Pond Street
Sheffield
S98 6HR

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

References

Visible links
1. mailto:[Royal Mail Group request email]

Royal Mail Group Limited

2 Attachments

Dear Mr Iyad,

Please find attached a response to your recent Freedom of Information
Request.

Yours Sincerely

Daniel Tulp
Company Secretary's Office
Information Rights Officer
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org