Number of missed appointments

Leo made this Freedom of Information request to South Western Ambulance Service NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear South Western Ambulance Service NHS Foundation Trust,

Please can you let me know under the FOI act:

How many patients missed an outpatient appointment once?
How many patients missed an outpatient appointment twice?
How many patients missed an outpatient appointment three times?
How many patients missed an outpatient appointment four times?
How many patients missed an outpatient appointment five times or more?

Yours faithfully,

Leo

Information Governance, South Western Ambulance Service NHS Foundation Trust

3 Attachments

Dear Leo

 

Thank you for your Freedom of Information request regarding outpatient
appointments, which we received on 18 April 2018.

 

We have dealt with your request in accordance with your right of access to
information we hold under the Freedom of Information Act and I attach a
leaflet containing further information about both your rights and our
obligations under this legislation.

 

We can provide the following response to your request

 

Information requested Our Response

 
Please can you let me know under the  
FOI act:
South Western Ambulance Service NHS
  Foundation Trust (SWASFT) is
primarily an Ambulance Trust rather
How many patients missed an than a hospital Trust.
outpatient appointment once?
 
How many patients missed an
outpatient appointment twice? Whilst the Trust does manage the
Urgent Care Centre at Tiverton
How many patients missed an District Hospital, it is not involved
outpatient appointment three times? in the running of the hospital itself
or its departments. Consequently we
How many patients missed an do not hold information regarding
outpatient appointment four times? missed hospital outpatient
appointments.  
How many patients missed an
outpatient appointment five times or
more?

 

 

Please note that, under the Re-use of Public Sector Information
Regulations, if you wish to publish or otherwise use this information
besides for your own means, you will need to seek our permission to do so.

 

We are aware that the format of our standard FOI response can come out a
little strangely on the What Do They Know website so I have also attached
the response in a word document for your convenience.

 

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request.  However, if you are dissatisfied with our
response, you also have the right to make use of the following complaints
procedures:

 

In the first instance you may write to the Chief Executive of this Trust

 

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter  EX2 7HY

 

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

 

If you are unhappy with the response to your complaint, or findings of the
Panel, you can contact the Information Commissioner at:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

 

Tel: 01625 545 700

Fax: 01625 524 510

 

Regards

 

Kate Minett | Acting Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

 

Direct Line 01392 453 872

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

 

References

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2. http://www.swast.nhs.uk/
3. mailto:[email address]