Number of issues reported
Dear Portsmouth City Council,
I am writing to request data for Portsmouth City Council for the year 2017.
Please can you provide the information requested below:
1.Number of reported issues (like potholes, fly-tipping, littering, traffic lights etc.) online, phone and by e-mail in 2017.
2.Number of resolved issues that were reported in 2017.
3.Are these reports manual registered or automated?
Yours faithfully,
Bert de Boer
Information Governance
Community & Communications Services
Civic Offices, Guildhall Square, Portsmouth, PO1 2AL
Telephone: 023 9268 8482
Reference: FOI2018/208
Dear Mr De Boer
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST ACKNOWLEDGEMENT
Thank you for your request for information received on 12th February 2018.
Your request is being considered and, subject to the points made below,
you will receive the information requested as promptly as possible within
the statutory timescale of 20 working days as defined by the Freedom of
Information Act 2000.
If we need to obtain more information from you in order to understand what
information you require, we will contact you. If this is the case, the 20
days time limit will not commence until your request has been clarified.
The Act defines a number of exemptions that may prevent release of certain
information. The City Council will consider whether any of these
exemptions apply and, where required by the Act, whether it is in the
public interest to release the information. If we have to make a public
interest test, the 20 day time limit might be extended. We will inform you
if the time scale has to be extended and if any information is withheld
and of your rights of appeal.
The City Council would like to make you aware that disclosure of
information obtained through FOIA is a disclosure into the public domain.
The City Council’s standard approach is to provide the information in the
form in which we hold it. If you require alternative formats, e.g. audio,
large print, etc. or a different language, please let me know and we will
provide it if reasonably practicable to do so. If your request is a
question and we do not hold the answer in recorded form we will try and
provide an answer where we are able unless it requires the creation of new
information.
There may be a fee payable for this information request and we will send
you a Fees Notice if this is the case. Any fee must be paid before the
request is provided. The time between the issue of the Fees Notice and
receipt of payment is excluded from the calculation of the 20 working day
time limit.
Any personal information you provide in relation to this request will only
be used for the purposes of processing your request for information.
If you have any queries or concerns then please contact the Corporate
Information Governance Officer at Portsmouth City Council, Civic Offices,
Guildhall Square, Portsmouth, Hampshire, PO1 2AL, telephone 023 9268 8482,
e-mail [1][email address].
Yours sincerely
Wendy Burton
FOI Officer
[1]logo_engInformation Governance, Community & Communications Service
Civic Offices, Guildhall Square, Portsmouth, PO1 2AL
Telephone: 023 9268 8482
Our Ref: FOI2018/208
Dear Bert de Boer
INFORMATION REQUEST – FOI2018/208- Number of issues reported
Thank you for your request for information received on 12^th February
2018, which was considered under the Freedom of Information Act 2000.
In accordance with the Act, Portsmouth City Council confirms it holds the
information.
YOUR REQUEST AND OUR RESPONSE:
1.Number of reported issues (like potholes, fly-tipping, littering,
traffic lights etc.) online, phone and by e-mail in 2017.
14048
2.Number of resolved issues that were reported in 2017.
All issues reported in 2017 have been addressed, therefore the response is
14048 as above.
3. Are these reports manual registered or automated?
Reports are manually registered on an automated system.
Under the Re- Use of Public Sector Information Regulations 2015 (SI
2015/1415) the supplied information may not be re-used without obtaining
the permission of Portsmouth City Council.
We trust that our response fulfils your request, however, you have the
right to appeal against this decision or to complain about our treatment
of your request. If you wish to do so, please set out in writing your
grounds of complaint and send to the Corporate Information Governance
Officer at Portsmouth City Council, Civic Offices, Guildhall Square,
Portsmouth, Hampshire, PO1 2AL, telephone 023 9268 8482, e-mail
[2][email address].
Should you be dissatisfied with the outcome of the complaints decision you
may wish to follow the Portsmouth City Council’s Compliments and
Complaints procedure which can be found on the Portsmouth City Council
website or by contacting the Civic Offices.
Once these processes have been exhausted you have a further right of
appeal to the Information Commissioner at:
Further information is also available from the Information Commissioner
at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Yours sincerely
Natasha Downer
Corporate Information Governance Officer
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