Dear Daniel Rees

Thank you for your request relating to Number of Incidents of Abuse
Recorded by National Highways Staff on the A12 received on 11 February
2024. 

The due date for issuing a response is 11 March 2024.

Please feel free to contact our team if you have any queries quoting
FOI/7488 in any future communications

Kind regards

FOI Advice

You can make new FOI requests and review published responses by
visiting [1]https://foiform.nationalhighways.co.uk/

References

Visible links
1. https://foiform.highwaysengland.co.uk/

Dear Daniel Rees

Number of Incidents of Abuse Recorded by National Highways Staff on the
A12

We are writing regarding your request for information which we received
11/02/2024.

In that request, you asked us for the following information:

Dear National Highways Limited,

I write to you under the Freedom of Information Act 2000 requesting
details on the number of incidents of abuse recorded by staff working on
the A12 resurfacing scheme in Essex.

Would you be able to send over the total number of incidents of abuse
recorded by National Highways staff who have been working on the A12 since
the resurfacing scheme began in 2022.

Where possible, would you be able to provide information about the number
of abuse incidents recorded each month.

Yours faithfully,

Daniel Rees
 

We are dealing with your request under the provisions of the Freedom of
Information Act 2000.

Unfortunately, your request is unclear and we will be unable to proceed
with your request without clarification of the specific information you
wish to receive.

To help us locate and identify this, please could you tell us which A12
scheme you are interested in. At present, we have two concrete
reconstruction schemes underway on the A12. The first is between junctions
25 (Marks Tey) and 26 (Eight Ash Green) and the second between junctions
13 (Trueloves Interchange) and 15 (Webbs Farm Interchange).

Please also define what you mean by the term abuse..

Please note that if we do not receive appropriate clarification of your
information requirements within two months from the date of this letter,
then we will consider your request closed.

Please remember to quote reference number FOI/7488 in any future
communications about this response.

Kind regards

Operations (East) Team

You can make new FOI requests and review published responses by
visiting [1]https://foiform.nationalhighways.co.uk/

References

Visible links
1. https://foiform.highwaysengland.co.uk/

Dear Daniel Rees

Thank you for your email clarifying your request relating to Number of
Incidents of Abuse Recorded by National Highways Staff on the A12 received
on 15/02/2024. 

The due date for issuing a response is 14/03/2024.

Please feel free to contact our team if you have any queries quoting
FOI/7488 in any future communications

Kind regards

FOI Advice

You can make new FOI requests and review published responses by
visiting [1]https://foiform.nationalhighways.co.uk/

References

Visible links
1. https://foiform.highwaysengland.co.uk/

Dear Daniel Rees

Number of Incidents of Abuse Recorded by National Highways Staff on the
A12

Thank you for your information request dated 11/02/2024 regarding Number
of Incidents of Abuse Recorded by National Highways Staff on the A12. We
have dealt with your request under the provisions of the Freedom of
Information Act 2000.

You asked -
Dear National Highways Limited,

I write to you under the Freedom of Information Act 2000 requesting
details on the number of incidents of abuse recorded by staff working on
the A12 resurfacing scheme in Essex.

Would you be able to send over the total number of incidents of abuse
recorded by National Highways staff who have been working on the A12 since
the resurfacing scheme began in 2022.

Where possible, would you be able to provide information about the number
of abuse incidents recorded each month.

Yours faithfully,

Daniel Rees
 

On 15 February, you clarified your request as follows:

Thank you for your response.

To clarify, would you be able to let me know the data requested pertaining
to each scheme (the J25-J26 scheme, and the J13-J15 scheme).

Abuse is defined as threatening words, or any words used aggressively by
any road user towards a member of National Highways staff on the scheme.

We can confirm that under [1]section 1(1)(a) of the Freedom of Information
Act 2000, National Highways does not hold the information that you
requested. 

Advice and Assistance
It is a sad indictment of today’s society that our staff and supply chain
personnel face verbal abuse almost daily while working hard keeping our
roads safe and serviceable. We do not keep records of verbal abuse. Other
aggressive behaviour may be recorded, and we may ask the police to
intervene where physical violence is threatened and/or the safety of staff
or the public are at risk.

If you are not satisfied with our response you may ask for an internal
review within 40 working days of receiving the response, by replying to
this email. You can learn more about the internal review process
at [2]https://nationalhighways.co.uk/media/a14....

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted
at [3]https://ico.org.uk/make-a-complaint/ or via the address below -
            Information Commissioner’s Office
            Wycliffe House
            Water Lane
            Wilmslow
            Cheshire
            SK9 5AF

Please remember to quote reference number FOI/7488 in any future
communications about this response.

Kind regards
Operations (East) Team

You can make new FOI requests and review published responses by
visiting [4]https://foiform.nationalhighways.co.uk/
 

References

Visible links
1. https://www.legislation.gov.uk/ukpga/200...
2. https://nationalhighways.co.uk/media/a14...
3. https://ico.org.uk/make-a-complaint/
4. https://foiform.highwaysengland.co.uk/