Number of FRV drivers waiting more than 2 hours for an ambulance to convey

Simon Hoyle made this Freedom of Information request to East Midlands Ambulance Service NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear East Midlands Ambulance Service NHS Trust,

Please give a year by year account of the number of FRV staff who have had to wait on scene for greater than 2 hrs for a double manned ambulance since 2013

Yours faithfully,

Simon J Hoyle

Williams Matthew, East Midlands Ambulance Service NHS Trust

3 Attachments

Ref: FOI/16/010

 

12 April 2016

 

Dear Mr Hoyle

 

Thank you for your e-mail dated 12 April 2016 requesting information about
the number of FRV staff who waited on scene for longer than 2 hours for a
Double Manned Ambulance back-up since 2013.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within 20 working days.

 

If you have any queries about this request please do not hesitate to
contact me. 

 

Yours Sincerely

 

Matthew Williams

 

[1]Description: [2]cid:image005.png@01D0CAE2.B1559520
Description:
Description: Telephone: 0115 9193446
Description:
Description: hello my [3][email address]
name is
[4]www.emas.nhs.uk
Matthew Williams
Records Manager                         @EMASNHSTRUST[5]Description:
Description: Description: Description: Description:
East Midlands Description: Description: Description: Description:
Ambulance Service NHS cid:image002.png@01CF367A.50F55880
Trust
Nottinghamshire
Headquarters

Beechdale Road

Nottingham

NG8 3LL

 

 

show quoted sections

Williams Matthew, East Midlands Ambulance Service NHS Trust

3 Attachments

Ref: FOI/16/010

 

9 May 2016

 

Dear Mr Hoyle

 

We are writing further to your e-mail dated 12 April 2016 requesting
information about the number of FRV staff who waited on scene for longer
than 2 hours for a Double Manned Ambulance back-up since 2013.

 

There are many reasons why a delay in responding to a patient can occur,
these include:

 

·         The distance a crew has to travel to the scene - particularly in
rural areas

·         Crews not being able to access a property meaning that, for
example, carers, the Police and other agencies have to be contacted to
assist

·         Crews being unable to locate the patient due to 999 callers not
giving accurate information

·         Crews having difficulty accessing the scene, for example, off
road locations

·         Inclement or severe weather conditions

·         Police officers advising us not to approach the scene until they
declare it safe to do so

·         Crews experiencing hold-ups en route, for example, at railway
crossings (especially if on the only available route to a particular
property)

 

The back-up request timing data only became available to EMAS from 2014
onwards, but we can confirm that the number of staff who had to wait for
more than 2 hours for a Double Crewed Back-Up Ambulance in 2014, 2015 and
so far in 2016 is as follows:

 

·         2014 – 1134

·         2015 – 1670

·         2016 – 810 (so far)

 

Yours Sincerely

 

Matthew Williams

 

Notes:

 

We’re interested in your views on how we deal with Freedom of Information
requests and would welcome your feedback.  Please take a few moments to
complete our short questionnaire – available here at:
[1]http://www.emas.nhs.uk/freedom-of-inform....

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.  Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:

 

Matthew Williams, Records Manager, Information Governance and Compliance
Team, East Midlands Ambulance Service NHS Trust, Trust Headquarters, 1
Horizon Place, Mellors Way, Nottingham Business Park, Nottingham NG8 6PY.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at:  Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

[2]Description: [3]cid:image005.png@01D0CAE2.B1559520
Description:
Description: Telephone: 0115 9193446
Description:
Description: hello my [4][email address]
name is
[5]www.emas.nhs.uk
Matthew Williams
Records Manager                         @EMASNHSTRUST[6]Description:
Description: Description: Description: Description:
East Midlands Description: Description: Description: Description:
Ambulance Service NHS cid:image002.png@01CF367A.50F55880
Trust
Nottinghamshire
Headquarters

Beechdale Road

Nottingham

NG8 3LL

 

 

 

From: Williams Matthew
Sent: 12 April 2016 10:37
To: '[FOI #327733 email]'
<[FOI #327733 email]>
Subject: Freedom of Information Request - Number of FRV drivers waiting
more than 2 hours for an ambulance to convey

 

Ref: FOI/16/010

 

12 April 2016

 

Dear Mr Hoyle

 

Thank you for your e-mail dated 12 April 2016 requesting information about
the number of FRV staff who waited on scene for longer than 2 hours for a
Double Manned Ambulance back-up since 2013.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within 20 working days.

 

If you have any queries about this request please do not hesitate to
contact me. 

 

Yours Sincerely

 

Matthew Williams

 

[7]Description: [8]cid:image005.png@01D0CAE2.B1559520
Description:
Description: Telephone: 0115 9193446
Description:
Description: hello [9][email address]
my name is
[10]www.emas.nhs.uk
Matthew Williams
Records Manager                         @EMASNHSTRUST[11]Description:
Description: Description: Description: Description:
East Midlands Description: Description: Description: Description:
Ambulance Service cid:image002.png@01CF367A.50F55880
NHS Trust
Nottinghamshire
Headquarters

Beechdale Road

Nottingham

NG8 3LL

 

 

show quoted sections