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Number of frontline staff (i.e work directly with the public) employed by HCC

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Dear Hertfordshire County Council,

Please could you let me know what percentage of staff, that are directly employed by the council (non-schools), can be considered as front line, i.e work directly with members of the public?

Examples, but not limited to, librarians, social workers, customer service staff, health professionals, highways staff etc

Please could I have the total number of staff directly employed (non schools) by the council and how many of that total number would be considered frontline.

Yours faithfully,

Colin Carrington.

Information Governance, Hertfordshire County Council

3 Attachments

Dear Colin Carrington

 

Reference number: FOI/RAP/11/19/18379

 

Thank you for your correspondence of the 6^th November 2019 requesting the
following information:

 

Please could you let me know what percentage of staff, that are directly
employed by the council (non-schools), can be considered as front line,
i.e work directly with members of the public?

 

Examples, but not limited to, librarians, social workers, customer service
staff, health professionals, highways staff etc

 

Please could I have the total number of staff directly employed (non
schools) by the council and how many of that total number would be
considered frontline.

 

 

Your request for information is being considered under the Freedom of
Information Act 2000. We will respond to your request as quickly as
possible, and by close of 4^th December 2019 at the latest.

 

 

If you have any questions, please do not hesitate to contact me, quoting
the reference number above.

                              

Yours sincerely,

 

Information Access Team

Hertfordshire County Council

Room 216a

Postal Point CHN 320

County Hall,

Hertford, SG13 8DQ

01992 555848 (25848) 

Email: [1][Hertfordshire County Council request email]

 

The Information Access Team supports Hertfordshire County Council's
Freedom of Information and Environmental Information Regulations activity.

Hertfordshire - County of Opportunity

Follow us online:

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****Disclaimer****

The information in this message should be regarded as confidential and is
intended for the addressee only unless explicitly stated. If you have
received this message in error it must be deleted and the sender notified.
The views expressed in this message are personal and not necessarily those
of Hertfordshire County Council unless explicitly stated. Please be aware
that emails sent to or received from Hertfordshire County Council may be
intercepted and read by the council. Interception will only occur to
ensure compliance with council policies or procedures or regulatory
obligations, to prevent or deter crime, or for the purposes of essential
maintenance or support of the email system.

References

Visible links
1. mailto:[Hertfordshire County Council request email]
2. http://www.hertsdirect.org/
3. http://twitter.com/hertscc
4. http://www.facebook.com/Hertsdirect

Information Governance, Hertfordshire County Council

3 Attachments

Dear Colin Carrington

 

Reference number: FOI/RAP/11/19/18379

 

On 6^th November 2019 Hertfordshire County Council received the following
request for information from you:

 

Please could you let me know what percentage of staff, that are directly
employed by the council (non-schools), can be considered as front line,
i.e work directly with members of the public?

 

Examples, but not limited to, librarians, social workers, customer service
staff, health professionals, highways staff etc

 

Please could I have the total number of staff directly employed (non
schools) by the council and how many of that total number would be
considered frontline.

 

 

Your request has now been considered and we are unable to provide you with
the information you have requested. We do not use the term “frontline” and
therefore would require a member of staff to manually check with line
managers to determine if their delegates would be considered as
“frontline”. As at October 2019 Hertfordshire County Council had just over
8,000 employees with 1684 separate job titles between them. There were
1485 ‘Chiefs’ with line management responsibilities. To provide this
information would require a member of staff to contact each of the 1485
‘Chiefs’, at 2 minutes per consult this equals 49.5 hours and therefore
would equate to over 18 hours of work as stated in the Freedom of
Information Act 2000.

 

Under Section 12 of the Act, the Council is not obliged to comply with a
request for information if the authority estimates that the costs of
complying with the request would exceed the appropriate limit.

 

The Freedom of Information and Data Protection (Appropriate Limit and
Fees) Regulations 2004 has set the appropriate limit as £450 based on a
charge at £25 per hour.

 

The estimated time likely to be spent by the Council on the request and
costs are as follows:

 

Determining whether the Council hold the information:

 

Searching the manual and electronic records of the Council to determine
whether the information is held. 

 

Time: 12.4 hours

 

Locating the information or documents containing the information:

 

Time: 12.4 hours

 

Retrieving such information or documents:

 

Retrieving all manual and electronic information held in the Council
relating to your request including archived correspondence files and
electronic records.

 

Time: 12.4 hours

 

Extracting the information from documents and files containing it
(excluding editing or redacting information):

 

Time: 12.4 hours

 

Total time = 49.5 Hours

Total cost = £1,237.5

 

To advise and assist, you may wish to narrow and resubmit your request so
that it falls within the “appropriate limit”.

 

In accordance with the Freedom of Information Act 2000 this correspondence
acts as a Refusal Notice.

 

If you have any questions, please do not hesitate to contact me, quoting
the reference number on this correspondence. To find out more about
Freedom of Information, please visit
[1]http://www.hertfordshire.gov.uk/your-cou...

 

If you are unhappy with the way the County Council has handled your
request for information you may request an internal review of the request.
This will be carried out by a member of the County Council Legal Services
Team, who has had no prior involvement with the request. Requests for an
internal review should be sent to the Information Governance Unit at the
address above (within 2 months of this correspondence) and should detail
in writing your grounds of appeal.

                    

If you are unhappy with the outcome of the internal review you are
entitled to ask the Information Commissioner to investigate your
complaint. You should write to: FOI/EIR Complaints Resolution, Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

Yours sincerely,

 

Information Access Team

Hertfordshire County Council

Room 216a

Postal Point CHN 320

County Hall,

Hertford, SG13 8DQ

01992 555848 (25848) 

Email: [2][Hertfordshire County Council request email]

 

The Information Access Team supports Hertfordshire County Council's
Freedom of Information and Environmental Information Regulations activity.

Hertfordshire - County of Opportunity

Follow us online:

[3]herts-county-council logo  [4]twitter icon  [5]facebook icon

****Disclaimer****

The information in this message should be regarded as confidential and is
intended for the addressee only unless explicitly stated. If you have
received this message in error it must be deleted and the sender notified.
The views expressed in this message are personal and not necessarily those
of Hertfordshire County Council unless explicitly stated. Please be aware
that emails sent to or received from Hertfordshire County Council may be
intercepted and read by the council. Interception will only occur to
ensure compliance with council policies or procedures or regulatory
obligations, to prevent or deter crime, or for the purposes of essential
maintenance or support of the email system.

References

Visible links
1. http://www.hertfordshire.gov.uk/your-cou...
2. mailto:[Hertfordshire County Council request email]
3. http://www.hertsdirect.org/
4. http://twitter.com/hertscc
5. http://www.facebook.com/Hertsdirect

We don't know whether the most recent response to this request contains information or not – if you are Colin Carrington please sign in and let everyone know.