Number of ESA assessment appointments cancelled by Maximus

Karen Lorenz made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

I have today attended a ESA assessment provided by Maximus, during my one hour 15 minute wait it was apparent that most if not all people ( myself included ) attending the centre during this period were attending an appointment previously cancelled by Maximus. In some cases this was the third or fourth appointment for that person. People were also being encouraged to rebook their appointment due to the excessive waiting time.

I would like to ask:

How many ESA assessment appointments are cancelled by Maximus?

Do Maximus have any targets contained in their contract for waiting times?

Do Maximus have any targets contained in their contract for the amount of times they can cancel an appointment?

Yours faithfully,

Karen Lorenz

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DWP Health Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Karen Lorenz,
Please see our response to your recent Freedom of Information request.
Yours sincerely
Correspondence Team |Business Management Team | Health Services
Directorate | Finance Group | Department for Work and Pensions | Green
Zone 2nd Floor, West Wing, Phase 2 | Peel Park | Brunel Way | Blackpool |
FY4 5ES |

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