Number of disability complaints

David Curry made this Freedom of Information request to Tyne and Wear Passenger Transport Executive

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Tyne and Wear Passenger Transport Executive did not have the information requested.

Dear Tyne and Wear Passenger Transport Executive,

I would like to know how many complains did you receive from disabled people in 2016. Could you also provide the number of complaints for 2013, 2014 and 2015. I would like to be sent the information electronically and if you would like more information please email me.

Yours faithfully,
David Curry

Freedom Info, Tyne and Wear Passenger Transport Executive

Dear David,

Thank you for your email which has been passed to me as the person in Nexus who is responsible for responding to Freedom of Information requests.

Could you confirm if this relates to a particular area of the business or just complaints that Nexus receive generally?

Thanks
Michael

Michael Hunt
Administration Manager
 
Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033243 / Fax 0191 2033181

Dear Michael,

General complaints that Nexus receives regarding disabilities - lack of support, etc. If it can be broken down to each mode of transport that would be even better.

Yours sincerely,
David Curry

Freedom Info, Tyne and Wear Passenger Transport Executive

Dear David,

Thank you for the Freedom of Information request in which you asked for the number of complaints that Nexus received from disabled people in 2013, 2014, 2015 and 2016. You also asked if possible that the response was broken down into the different modes of transport where possible.

I have spoken to our Customer Services team regarding this request and they confirmed that this is not information that is requested from someone making a complaint and is not recorded on our systems here at Nexus. So, unfortunately I am unable to provide you with any figures as requested.

Regards
Michael

Michael Hunt
Administration Manager
 
Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033243 / Fax 0191 2033181

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