Thank you for emailing Hyde Customer Services. Please accept this
automated response as an acknowledgement that we’ve received your email.

┌──────────────────────┬─────────────────────────────────────────────────┐
│ Reporting a Gas/CO2 │ • Call the National Gas Emergency number on │
│ Leak │ 0800 111 999 (24 hours) immediately from a │
│ │ nearby property (don't use a landline or │
│ [1]Gas leaks and │ mobile phone in the affected property) │
│ emergencies │ • Open all doors and windows │
│ │ • Turn the gas off at the meter (unless the │
│ │ meter is located in the cellar/basement) │
│ │ • Put out cigarettes and don't use anything │
│ │ with a naked flame │
│ │ • Don't use electrical equipment │
│ │ • Don't touch light switches as they might │
│ │ cause a spark │
├──────────────────────┼─────────────────────────────────────────────────┤
│ Emergency repairs │ An emergency is a repair which threatens │
│ │ your health, safety or security or could cause │
│ [2]Emergency repairs │ significant damage to your home including │
│ │ flooding or total loss of electricity or water. │
│ │ These repairs should be reported by phone on │
│ │ 0800 3282 282 and picking option 1 for │
│ │ emergency gas repairs and option 2 for all │
│ │ other emergency repairs. │
├──────────────────────┼─────────────────────────────────────────────────┤
│ All other repairs │ You can report your repair direct to the │
│ │ contractor by filling out our online contact │
│ [3]Report a repair │ form. │
│ contact form │ │
├──────────────────────┼─────────────────────────────────────────────────┤
│ Repair │ Information on what Hydes repair │
│ responsibilities │ responsibilities are as a landlord and what │
│ │ your responsibilities are as a tenant or home │
│ [4]Hyde repair │ owner, can be found on our website. │
│ responsibilities │ │
├──────────────────────┼─────────────────────────────────────────────────┤
│ Antisocial behaviour │ Use the ASB toolkit on our website to work out │
│ │ what is and is not antisocial behaviour, and │
│ [5]ASB │ what steps you need to take. │
├──────────────────────┼─────────────────────────────────────────────────┤
│ Different ways of │ • Direct debit │
│ paying rent and │ • All pay app │
│ service charges │ • Pay online │
│ │ • By telephone │
│ [6]Paying rent and │ • By Hyde payment card │
│ service charges │ • Text message │
│ │ • Recurring payment │
│ │ • Benefits │
├──────────────────────┼─────────────────────────────────────────────────┤
│ Supplier enquiries │ If you're chasing payment of an invoice please │
│ │ contact the requester of these good/services │
│ │ directly. │
└──────────────────────┴─────────────────────────────────────────────────┘

Kind regards,
The Hyde Group Customer Service Team

Hyde is one of the largest housing associations working in England, owning
or managing circa 50,000 homes in London, Kent, Surrey, Sussex, Hampshire,
the East of England and East Midlands. This means that more than 100,000
residents have a home at a price at which they can afford, with long
tenancies that give them the chance to improve their life chances.
www.hyde-housing.co.uk

References

Visible links
1. https://www.hyde-housing.co.uk/tenants/r...
2. https://www.hyde-housing.co.uk/emergency/
3. https://www.hyde-housing.co.uk/contact-u...
4. https://www.hyde-housing.co.uk/tenants/r...
5. https://www.hyde-housing.co.uk/tenants/a...
6. https://www.hyde-housing.co.uk/tenants/r...

Good afternoon

Thank you for your email.

Please can you advise what you need this information for?

Kind regards

Hollie Moore
Customer Services Officer

T: 0800 3282282
E: [1][email address]
The Hyde Group • Martlet House • 181 Southern Gate
Chichester • West Sussex • PO19 8SG
[2]www.hyde-housing.co.uk
Follow us: [3]Twitter • [4]Facebook • [5]LinkedIn •
[6]YouTube

From: Timothy Inkoom [mailto:[FOI #535844 email]]
Sent: 28 November 2018 19:06
To: Customer Services
Subject: Freedom of Information request - Number of complaints from
tenants

This message originated from outside your organization

Dear Hyde Housing Association,

I was interested on finding out the number of complaints from previous
unsatisfied tenants with their overall experience last year,
if that is ok with you?

Yours faithfully,

Timothy Inkoom

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