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Number of Complaints from Patients

Anca Mandache made this Freedom of Information request to Northampton General Hospital NHS Trust

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Dear Northampton General Hospital NHS Trust,
I would like to know the number of complaints made my patients in Northamptonshire, related to the treatment and and care provided by Northampton General Hospital in 2016, as well as in the last 5 years.

Yours faithfully,

Anca Mandache

FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

Thank you for your email received by the Information Governance team at
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Northampton General Hospital NHS Trust
Cliftonville, Northampton NN1 5BD

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Thank you.

FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

2 Attachments

Dear Anca Mandache
Request for Information under the Freedom of Information Act 2000
Request Ref: NGFOI 16/17: 614
Response to your Request
I am now pleased to be able to respond to your Freedom of Information Request.
Please find attached the following documents:
Full ‘Response Letter’ to your Freedom of Information Request;
Copy of our Northampton General Hospital NHS Trust Freedom of Information Complaints Procedure Leaflet
Any attachments as indicated.
The files that are being sent to you are in Portable document Format (PDF). You will need to have Adobe Acrobat Software installed on your computer to view/read these documents. I hope that this will not present a problem to you.
We are committed to ensuring that our organisation effectively meets the statutory requirements of the Freedom of Information Act 2000. We would therefore be obliged if you could take a few moments to complete our feedback survey by “clicking” on the link below. The information provided by this survey will be used to ensure the Trust is providing a satisfactory service and any comments will be used to improve our procedures.
http://www.surveymonkey.com/s/L55JBDW
Please do not hesitate to contact me if I can be of any further assistance.
Yours sincerely
Information Governance Team
Northampton General Hospital NHS Trust
Cliftonville
Northampton
NN1 5BD
E-mail: [Northampton General Hospital NHS Trust request email]


From: Anca Mandache [[FOI #391834 email]]
Sent: 24 February 2017 21:02
To: FOI - Freedom Information Officer
Subject: Freedom of Information request - Number of Complaints from Patients

Dear Northampton General Hospital NHS Trust,
I would like to know the number of complaints made my patients in Northamptonshire, related to the treatment and and care provided by Northampton General Hospital in 2016, as well as in the last 5 years.

Yours faithfully,

Anca Mandache

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