Number of complaints about Andrew Crossley & ACS Law

The request was partially successful.

Dear Solicitors Regulation Authority,

Please could you inform me of how many complaints your organisation has received about Andrew Crossley and ACS law.

Yours faithfully,

S Johnson

Joao Curro,

Dear S Johnson

Freedom of Information Request - Our Ref: FOI/BS/348

Thank you for your email dated 22 February 2010 to the Solicitors
Regulation Authority (SRA) requesting information under the Law Society's
Freedom of Information Code of Practice.

You have requested access to the following information:

'Please could you inform me of how many complaints your organisation
has received about Andrew Crossley and ACS law.'

The SRA a part of the Law Society but acts independently in carrying out
its regulatory functions. The Law Society is not covered by the Freedom of
Information Act (the FOIA) as it is not a designated authority, but has
adopted its own voluntary Code of Practice which closely reflects the
FOIA. The Code may be found at:

[1]http://www.lawsociety.org.uk/documents/d...

I am currently dealing with your request. Bob Stanley, Information
Compliance Manager will aim to respond formally by 22 March 2010 which is
20 working days from the receipt of your request.

Yours sincerely

Joao Curro
Information Compliance Officer - Legal Services
The Law Society, 113 Chancery Lane, London WC2A 1PL
t: 020 7242 1222 (Ext 4539)
f: 020 7320 5685
[2]www.lawsociety.org.uk
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John Fletcher left an annotation ()

You are unlikely to receive a response as you cannot mention an individual (or individual complaint) under their code.

What you want to ask for instead is the number of complaints made relating to conduct in online copyright infringement cases. You also want the number of law firms against which complaints have been made in this area.

You may wish to ask for this data at monthly or yearly intervals. Hope this makes sense if you want to resubmit your request.

Joao Curro,

Dear S Johnson

Freedom of Information Request - Our Ref: FOI/BS/348

Further to my colleague Joao Curro's email of 22 February 2010, please
find below the response to your request for information under the Law
Society Freedom of Information Code of practice (the Code).

You have requested access to the following information:

'Please could you inform me of how many complaints your organisation

has received about Andrew Crossley and ACS law.'

ACS Law was subject to a large number of complaints following a high
profile report from the consumer organisation Which? Due to the high
number of complaints relating to the same issue, these matters are now
being dealt with by the Solicitors Regulation Authority (SRA) under a
single investigation reference. As at 5 March 2010 this investigation was
made up of 283 distinct complaints.

There are also a further 28 allegations of misconduct on our system
relating to the firm.

It should be noted that these are complaints / allegations made to the SRA
and they are therefore not necessarily substantiated.

Section 16 of the Code does not allow us to disclose personal data. For
that reason I am unable to supply you with the information you have
requested relating to Mr Crossley.

I trust that the above information resolves your request.

Yours sincerely

Bob Stanley
Information Compliance Manager - Legal Services
The Law Society, 113 Chancery Lane, London WC2A 1PL
t: 020 7242 1222 (x4117)
f: 020 7320 5685
[1]www.lawsociety.org.uk
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Francis Irving left an annotation ()

Blog post about this request: http://p2ptalk.org/2010/04/acslaw-anti-p...