Number of complaints
Dear ACTSO Ltd,
Have made a complaint about a company called Slenderella based in Belper Derbyshire. The nature of my complaint is that of holding on to a customers money for an unreasonable amount of time and beyond what the law allows. I would like to know how many complaints have been made about this company.
Yours faithfully,
Brian Hancock
Hi Brian
Thank you for your enquiry. ACTSO role is to provide grant funding to certain local authorities to carry out specified trading standards work. All general trading standards functions are delivered by your local trading standards office, they will be occasionally contactable, however they usually require you to contact the Citizens Advice Consumer Service for all first-tier advice.
The Citizens Advice Consumer Service is a government funded service and is different from the local Citizens Advice Bureaux. You can contact this service via the helpline on 0808 223 1133. They will provide you with advice on your rights and pass details of your complaint on to the local trading standards where appropriate.
If you are a resident of Scotland, you will need to contact Advice Direct Scotland on 0808 164 6000.
If you are a resident of Northern Ireland, the number is 0300 123 6262.
If you want to attempt to contact your local trading standards office directly, this can be done using this link https://www.tradingstandards.uk/consumers by scrolling to the bottom of the page and entering your postcode. If this directs you to the Citizens Advice Consumer Service then you can try to make contact with trading standards by contacting your local council.
Kind regards,
Eve Brown
Executive Support
ACTSO
Email: [National Trading Standards request email]
ACTSO Ltd is a subsidiary company of the Trading Standards Institute. Registered in England and Wales. Register Number 8091348. Registered office: 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH VAT Reg. No GB 795 8626 60
Dear ACTSO admin,
Thank you for the reply which, unfortunately, does not answer my question. I have made a serious complaint through Citizens Advice about a company based in Belper Derbyshire. The information I wanted to know is as there been serious complaints of a financial matter about this company before and if so how many?.
Yours sincerely,
Brian Hancock
Hi Brian
Unfortunately this is not something we would have access to, however you can get in contact with Derbyshire Trading Standards who may hold this information as they are the local department. Their email is [email address]
Eve Brown
Executive Support Coordinator
ACTSO Administrator
ACTSO Ltd is a subsidiary company of the Trading Standards Institute. Registered in England and Wales. Register Number 8091348. Registered office: 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH VAT Reg. No GB 795 8626 60
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