Number of 999 calls flagged as no unit available or delayed response

Oliver Murphy made this Freedom of Information request to Sussex Police as part of a batch sent to 59 authorities This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Oliver Murphy
Delivered

Dear FOI Team,

I write, under the terms of the Freedom of Information Act, to request the number of 999 calls that were flagged as no unit/resource available, or took longer than 15 minutes to be attended, between January 2018 and June 2022.

As part of this request, I would like the information to be broken down into the following:

i) The number of 999 calls received between January 2018 and June 2022, broken down into months, years and a grand total;

ii) Out of these 999 calls, how many were flagged as no unit/resource available, and how many were not attended within 15 minutes;

iii) Your incident response time targets, and how many times these targets were missed during the above time frame;

iii) The average time for a 999 call to be attended;

iv) The longest period of time for a 999 call to be attended.

Please present the information in Excel format.

Yours faithfully,

Oliver Murphy

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Sussex Police

hDate: 28/7/22

 

FOI REF 2350/22

 

Email : [email address]

 

Good afternoon,

 

Thank you for your Freedom of Information request which was received by
Sussex Police.

 

This request will be dealt with under the terms of the Freedom of
Information Act 2000 and you should receive a response within the
statutory timescale of 20 working days as defined by the Act. In some
circumstances Sussex Police may be unable to achieve this deadline. You
will be informed at the earliest opportunity if this is the case.

 

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inconvenience this may cause.

 

Kind regards,

 

FOI Team.

 

Sussex Police HQ

Lewes

BN7 2DZ

 

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Sussex Police

Good morning,

 

Thank you for your FOI request.

 

We would like to inform you that unfortunately we are unlikely to respond
to your FOI request within the 20 Day time limit.

 

We would like to apologise for any inconvenience caused and we will
endeavour to provide you with a response as soon as possible.

 

Kind regards,

 

FOI Team.

 

 

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FOI REF 2350/22

 

Dear Oliver Murphy,

 

Freedom of Information

 

I refer to your request for information which may be held by Sussex
Police.

 

Please find enclosed a letter.

 

Kind regards,

 

Information Access Officer

DPU, 3rd Floor Pevensey Block

Sussex Police HQ

BN7 2DZ

 

Tel: 01273 470101

 

You can report crime and incidents online at

[1]https://www.sussex.police.uk/report-online

We want to know your views - see what’s new and give us your feedback and
suggestions at [2]www.sussex.police.uk
If you have received this message in error, please contact the sender as
soon as possible - you may not copy it, or make use of any information
contained in it for any purpose, or disclose its contents to any other
person. Messages sent and received by Sussex Police are not private and
may be the subject of monitoring.

References

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1. https://www.sussex.police.uk/report-online
2. http://www.sussex.police.uk/

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