Number of 999 calls flagged as no unit available or delayed response

The request was successful.

Dear FOI Team,

I write, under the terms of the Freedom of Information Act, to request the number of 999 calls that were flagged as no unit/resource available, or took longer than 15 minutes to be attended, between January 2018 and June 2022.

As part of this request, I would like the information to be broken down into the following:

i) The number of 999 calls received between January 2018 and June 2022, broken down into months, years and a grand total;

ii) Out of these 999 calls, how many were flagged as no unit/resource available, and how many were not attended within 15 minutes;

iii) Your incident response time targets, and how many times these targets were missed during the above time frame;

iii) The average time for a 999 call to be attended;

iv) The longest period of time for a 999 call to be attended.

Please present the information in Excel format.

Yours faithfully,

Oliver Murphy

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

Thank you for your enquiry under the Freedom of Information Act 2000
(FOIA).

Please accept this email as a formal acknowledgement of receipt of your
enquiry under the FOIA. Unless we need to contact you for further
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Kind Regards
Freedom Of Information Coordinator

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

7 Attachments

Dear Oliver,

 

Following your recent FOI request, please find attached a full and final
response.

 

If we can be of any further assistance then please do not hesitate to
contact us.

 

 

Many Thanks,

 

Shams Iftikhar

Freedom of Information CoOrdinator

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

Switchboard: 0300 123 0999, mobile: 07464 538216

 

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