Number of 999 calls flagged as no unit available or delayed response

Response to this request is long overdue. By law, under all circumstances, South Central Ambulance Service NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear FOI Team,

I write, under the terms of the Freedom of Information Act, to request the number of 999 calls that were flagged as no unit/resource available, or took longer than 15 minutes to be attended, between January 2018 and June 2022.

As part of this request, I would like the information to be broken down into the following:

i) The number of 999 calls received between January 2018 and June 2022, broken down into months, years and a grand total;

ii) Out of these 999 calls, how many were flagged as no unit/resource available, and how many were not attended within 15 minutes;

iii) Your incident response time targets, and how many times these targets were missed during the above time frame;

iii) The average time for a 999 call to be attended;

iv) The longest period of time for a 999 call to be attended.

Please present the information in Excel format.

Yours faithfully,

Oliver Murphy

FOI, South Central Ambulance Service NHS Foundation Trust

This is an automatic reply.

 

Thank you for your email, please note the FOI allows us 20 working days to
answer your request.

 

We would prefer you do not send excel spreadsheets with your FOI request,
due to the risk of computer viruses.

 

Please note do not accept any form of pre-formatted documents for
completion and that we require requests to include your requirements in
full within the body of the original message.

 

 

Information Governance Team

[1]South Central Ambulance NHS Foundation Trust
Disclaimer:

Any resident of Berkshire, Buckinghamshire, Hampshire and Oxfordshire, who
is aged 14 or above, can apply to become a member of our trust. To find
out more, have your views heard and get involved in shaping the future of
your local ambulance service, contact our Foundation Trust Office at:
[email address] or call: 01869 365000 (during office hours Mon-Fri
9am-5pm). Join us, because it’s your ambulance service! Disclaimer: The
information contained in this message, or any of its attachments, is
privileged and confidential, and is intended exclusively for the
addressee. The views expressed may not be official policy of the South
Central Ambulance Service NHS Foundation Trust, but the personal views of
the originator. If you are not the addressee, any use of this
communication is not authorised. If you have received this message in
error, please advise the sender immediately and delete. All emails
received and sent by this trust are subject to the Freedom of Information
Act 2000 and therefore may be disclosed Go green, Keep it on screen -
think before you print.

[2]South Central Ambulance NHS Foundation Trust

References

Visible links
2. http://www.scas.nhs.uk/

FOI, South Central Ambulance Service NHS Foundation Trust

Good afternoon,

Thank you for your email, your request has been logged under reference FOI2223-144/N. Please quote this on any future correspondence.

Under the Freedom of Information Act we have 20 working days to provide a response to you from the date of receipt of your request.

Kind regards

Information Governance
01869 817670 or 01869 365000 Ext 5407
[South Central Ambulance Service NHS Foundation Trust request email]
South Central Ambulance Service NHS Foundation Trust
Unit 7 & 8| Talisman Business Centre| Talisman Road| Bicester| Oxfordshire| OX26 6HR

show quoted sections