Number of 999 calls flagged as no unit available or delayed response

The request was successful.

Dear FOI Team,

I write, under the terms of the Freedom of Information Act, to request the number of 999 calls that were flagged as no unit/resource available, or took longer than 15 minutes to be attended, between January 2018 and June 2022.

As part of this request, I would like the information to be broken down into the following:

i) The number of 999 calls received between January 2018 and June 2022, broken down into months, years and a grand total;

ii) Out of these 999 calls, how many were flagged as no unit/resource available, and how many were not attended within 15 minutes;

iii) Your incident response time targets, and how many times these targets were missed during the above time frame;

iii) The average time for a 999 call to be attended;

iv) The longest period of time for a 999 call to be attended.

Please present the information in Excel format.

Yours faithfully,

Oliver Murphy

FOI, East Midlands Ambulance Service NHS Trust

Dear Oliver,

Thank you for your information request which we will process under the terms of the Freedom of Information Act 2000 and provide a response within 20 working days as stipulated by the Act.

If you have any queries about this process, please contact me

Best wishes,
Ashleigh

show quoted sections

FOI, East Midlands Ambulance Service NHS Trust

Dear Oliver,
We are currently actively working on providing data for your request.
However we are experiencing a high workload across all areas of our organisation which can lead to delays in providing data for information requests.
I am writing to seek your agreement to an extension of up to 5 working days response time - should it become necessary from the date of this email?

I look forward to hearing from you,

Best wishes

show quoted sections

Dear FOI,

This is absolutely fine.

Yours sincerely,

Oliver Murphy

FOI, East Midlands Ambulance Service NHS Trust

2 Attachments

Dear Oliver,
Please find attached our response to your recent information request.

Best wishes

show quoted sections