Dear Transport for London,

The number of buses operating in the Kensal Rise area has increased
dramatically over the last few years. Data from Tfl show that over
840 scheduled buses run through Chamberlayene Road (NW10) on a
daily basis and this works out to 5,057 scheduled buses over a six
day week. This has lead to significant noise pollution and traffic
congestion over a very short period.

A large number of buses such as route 302 come to and leave the area empty and this
indicates that there is little demand for these buses in this area.
Besides already existing buses travel along the same route of the
new buses added to the area.

Kensal Rise is a residential area and the increased number of buses
– 1 operating every 1.42 minutes – is causing significant noise
pollution, congestion and disrupting residents’ peace of mind as
these buses operate through the day and night.

I want to know:

How many 302 scheduled DAILY bus services were in operation when this service was first introduced to Kensal Rise;and
I want to know / see what research / consultations was undertaken to warrant the increase in 302 scheduled bus services currently running to Kensal Rise plus all communication relating to this matter.

Yours faithfully,

Fiona

FOI, Transport for London

Dear Fiona

TfL Ref: FOI-0716-1112

Thank you for your e-mail received by Transport for London (TfL) on 26
August 2011 asking for information about the route 302 in Kensal Rise.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL's information access policy.

A response will be provided to you by 26 September 2011.

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

Yours sincerely

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[1][TfL request email]

show quoted sections

FOI, Transport for London

1 Attachment

Dear Fiona

 

TfL Ref:          FOI-0716-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 26
August 2011 asking for information about the Route 302 in Kensal Rise.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm that TfL holds some of the information you require. You asked:

 

How many 302 scheduled DAILY bus services were in operation when this
service was first introduced to Kensal Rise; and  I want to know / see
what research / consultations was undertaken to warrant the increase in
302 scheduled bus services currently running to Kensal Rise plus all
communication relating to this matter.

 

Our records of Route 302 start in 1995. At that time the route already
served Kensal Rise, as it still does today. The only change in routeing
since then was in 1998, when the section between Kensal Rise and Notting
Hill Gate was withdrawn, but the route still served Kensal Rise. We only
store schedules for around three years, so we cannot provide figures on
the number of scheduled daily journeys prior to 2008.

 

Listed below are the capacity enhancements that have been implemented on
Route 302 since 1995, and the research detailed and consultation that was
carried out.

 

June 1998

Service enhancement – four additional journeys on school days only.

Research – we do not have records of the research for this service change.

Consultation – we do not have records of the consultation for this service
change.

 

August 2003

Service enhancement – additional journeys withdrawn and frequencies
increased (Monday to Saturday peak and daytime frequencies increased from
5 to 7.5 buses per hour, and Monday to Saturday evening and Sunday daytime
frequencies increased from 3 to 5 buses per hour).

Research – between 1998 and 2003 usage on Route 302 had grown by 15 per
cent so the frequency was increased to provide additional capacity for
growing demand.

Consultation – we do not have records of the consultation for this service
change.

 

February 2009

Service enhancement – three bus workings converted from single to double
deck vehicles.

Research – the operator reported crowding at Blackbird Hill and Neasden
Lane, southbound, between 0750 and 0820, and at Neasden, northbound,
between 1800 and 1830. Converting three workings to double deck was the
most cost effective way of providing the required capacity.

Consultation – we did not consult on this change.

 

February 2010

Service enhancement – route fully converted to double deck vehicles. 

Research – the operator advised that many of the single deck journeys were
heavily loaded, particularly departures from Mill Hill between 1515 and
1600. Buses were full when they departed from Mill Hill and could not
accommodate any further passengers at subsequent stops. Demand on Route
302 as a whole was high and continuing to rise so the route was fully
converted to double deck to meet growing demand. 

Consultation – in August 2009 we sent a consultation letter to
stakeholders that stated:

 

“In February 2009 we converted three buses on the route to operate with
double deck rather than single deck vehicles. The double deck buses run
throughout the day, providing additional capacity on busy journeys. We
received suggestions to convert all journeys to operate with double deck
buses and will seek costs for this from operators. However, it is very
likely that the cost will be too high to justify a full conversion.”

 

We found a cost effective way to meet the suggestions to convert the whole
route to double deck so this was done in February 2010.

 

The number of buses in Greater London has increased over the last ten
years and this is in line with increasing passenger numbers across the
network. Chamberlayne Road will have seen increases. However, the number
of scheduled journeys on Chamberlayne Road has actually slightly decreased
in the last three years. In December 2010 the frequency of Route 6 was
reduced from 12 to 10 buses per hour. This has resulted in 72 fewer
scheduled journeys per week operating on Chamberlayne Road in each
direction.

 

The busiest point on Route 302 is at Neasden in the direction towards
Kensal Rise, where over 7 buses are required in the busiest hour. The
frequency of 7.5 buses per hour is required to meet this demand.

 

If this is not the information you are looking for please feel free to
contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

show quoted sections

Dear FOI,

Thank you for the information you have provided so far. In your response you state that research undertaken between 1998 and 2003 on Route 302 showed that usage had grown by 15 per cent. Please could you provide the actual values for this – the starting figure in 1998 and actual increases per annum through to 2003?

You state that in August 2009 you held a consultation and sent a consultation letter to stakeholders. Please could you provide a list of the stakeholders, list of the respondents to the consultation and copies of the actual responses received?

You state that in August 2009 the operator advised that many of the single deck journeys were heavily loaded, particularly departures from Mill Hill between 1515 and 1600. Please provide the research the operator provided to back the aforementioned advice given to TfL so was to warrant the increase in buses.

Yours sincerely,

Fiona

FOI, Transport for London

Dear Fiona

 

TfL Ref:          FOI-0939-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 18
October 2011 asking for information about the 302 bus route.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 15 November 2011.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

show quoted sections

FOI, Transport for London

4 Attachments

Dear Fiona

 

TfL Ref:          FOI-0939-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 18
October 2011 asking for information about the 302 bus route.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL holds some of the information you require. You asked:

 

1.    In your response you state that research undertaken between 1998 and
2003 on Route 302 showed that usage had grown by 15 per cent. Please could
you provide the actual values for this – the starting figure in 1998 and
actual increases per annum through to 2003?

 

Please see below the usage data year on year for route 302, between 1998
and 2003.  We stated that usage had grown by 15%.  Looking at the data in
more detail shows that usage actually grew by 17% over the five year
period. 

 

Daily usage on route 302

 

+------------------------------------------------------------------------+
|Year |Number of journeys per day on route 302 |Change from previous year|
|-----+----------------------------------------+-------------------------|
|1998 | 7299 |   |
|-----+----------------------------------------+-------------------------|
|1999 | 6233 | -1066 |
|-----+----------------------------------------+-------------------------|
|2000 | 6688 | +455 |
|-----+----------------------------------------+-------------------------|
|2001 | 7057 | +369 |
|-----+----------------------------------------+-------------------------|
|2002 | 7334 | +277 |
|-----+----------------------------------------+-------------------------|
|2003 | 8552 | +1218 |
+------------------------------------------------------------------------+

 

+------------------------------------------------------------------------+
|Total change 1998 to 2003 (absolute value) | 1253 |
|--------------------------------------------------------+---------------|
|Total change 1998 to 2003 (% of 1998 baseline) | 17% |
+------------------------------------------------------------------------+

 

2.    You state that in August 2009 you held a consultation and sent
a consultation letter to stakeholders. Please could you provide a list of
the stakeholders, list of the respondents to the consultation and copies
of the actual responses received?

 

Please find attached a list of the stakeholders and a copy of the letter
sent out to them. Only one response, from London TravelWatch, was received
to the consultation. Please find this attached.

 

However, please note that some of the information has been redacted from
the attached documentation in accordance with section 40(2) of the Freedom
of Information Act as disclosure would contravene the first principle of
the Data Protection Act 1998, which requires all processing of personal
data to be ‘fair and lawful’.

 

3.    You state that in August 2009 the operator advised that many of the
single deck journeys were heavily loaded, particularly departures from
Mill Hill between 1515 and 1600. Please provide the research the operator
provided to back the aforementioned advice given to TfL so as to warrant
the increase in buses.

 

This information was given via verbal communication between Metroline and
TfL.  We do not hold a record of their research on this issue.  Their
comment of heavily loaded journeys was supported by the fact that usage on
route 302 was continuing to rise,. Due to this it was decided to convert
the route to double deck.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

show quoted sections

Dear FOI,

Thank you for supplying the information. I have some questions regarding the information you supplied:

To my request for evidence to support TfL's decision to increase the 302 buses you state:

“Information was given via verbal communication between Metroline and TfL…you do not hold a record of their research on this issue. Their comment of heavily loaded journeys was supported by the fact that usage on route 302 was continuing to rise. Due to this it was decided to convert
the route to double deck.

Please advise on what date this communication was made, by whom and to whom? I want to know this information as clearly this conversation was significant in the decision to convert and increase the number of 302 buses.

Also, please provide me with any data you have on bonus payments Tfl has made to Metroline for meeting its scheduling obligations on the 302 route. I would like to know what the structure of these payments are, frequency and how much TfL has payed to Metroline prior to and post the conversion and increase of the buses on the 302 route?

Yours sincerely,

Fiona

FOI, Transport for London

Dear Fiona

 

TfL Ref:          FOI-1111-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 21
November 2011 asking for information about the 302 bus route.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 20 December 2011.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

show quoted sections

FOI, Transport for London

1 Attachment

Dear Fiona

 

TfL Ref:          FOI-1111-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 21
November 2011 asking for information about the 302 bus route.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL holds some of  the information you require. You asked:

 

On what date was there communication between TfL and Metroline about
heavily loaded journeys on route 302, by whom and to whom?

    

Comments from operators are generally made informally, usually during
telephone conversations between TfL’s Performance Manager and the
operator. There is no record of the date of this conversation, or
conversations.

 

These comments were not what was pivotal in the decision to convert the
route. The comments made from the operator were further evidence of a
potential capacity issue. We carried out loadings surveys and they
confirmed that there was indeed a capacity issue at certain points on the
route. From there, we sought costs to increase capacity and decided that
the best option was to convert the route to double deck operation. In all
instances of increases of capacity on any bus route, ultimately, the
decision is TfL’s.

 

Please provide me with any data you have on bonus payments Tfl has made to
Metroline for meeting its scheduling obligations on the 302 route. I would
like to know what the structure of these payments are, frequency and how
much TfL has paid to Metroline prior to and post the conversion and
increase of the buses on the 302 route?

 

London Bus Services Limited awarded this contract to Metroline in October
2009 and the annual contract price of £3,232,486 was published on the web
at the time and is still available to be viewed there. Its value is now
£3,331,246. Metroline has also received an additional annual payment of
£76,599 for meeting the specified performance standards.  

 

The previous contract with single deck vehicles that expired in June 2010
had a value of £3,358,488 per annum at the time it expired.

 

The contract cost for double deck and single deck on the current contract
would be the same, which partly contributed to the decision to operate
double decks given that additional capacity was required.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[1][TfL request email]

 

show quoted sections

Dear FOI,

Thank you for your email of 20 December 2011. You state:

“Comments from operators are generally made informally, usually during telephone conversations between TfL’s Performance Manager and the operator. There is no record of the date of this conversation, or conversations.”

How can you say that the telephone conversations took place if there are no records of such? And whilst you may state that these conversations were not pivotal to your decision to convert the 302 to double-deckers, all preceding information / emails you have sent to me so far suggests that these conversations were pivotal to this decision.

If there are no records of the telephone conversations then please provide me with all internal minutes and agendas pertaining to any meetings plus emails exchanged between TfL and the operator on the conversion of the 302 route.

You state the conversion of the route entailed a cost – please provide these figures.

You say that capacity was an issue on the 302 route. Please provide absolute figures and not percentages showing the amount of capacity that was found to be lacking and the amount it has been increased to now that the 302 route has been converted. Also I would like to know how this has translated into an increase in scheduled services to the 302 route – from what it was then prior to your decision to convert to what it is now.

I am assuming that with the conversion of the buses and increase in buses added to the 302 route this would have been documented or added as an amendment to Metroline’s contract. In view of this please provide me with a copy of the contract between the operator as well as detail on any ensuing payments that Metroline would have received as a result of operating an increased 302 service.

In my initial email to you of 26 August 2011 I made a specific request to see any research / consultations undertaken by TfL to warrant the increase in 302 scheduled bus services currently running to Kensal Rise plus all communication relating to this matter.

In your latest email you now state that you carried out loading surveys to assess capacity, and this is the first I am hearing of these surveys. Please could you explain why this information was not referred to or provided earlier to me per my initial request?

Please provide me with copies these loading surveys and could they detail the “certain points” you reference where capacity was found to be an issue on the 302 route and at what time of the day this was the case?

I have tried to locate the website where you say the contract price for the operator is listed but I cannot find it. Please could you provide me with the address of this site.

You state:

“Metroline has also received an additional annual payment of £76,599 for meeting the specified performance standards.”

Please could you state what the “specified performance standards” are, and how they are measured? Further, please clarify whether the annual payment of £76,599 is in respect of Metroline’s operation of the entire 302 route or per 302 bus operated?

Yours sincerely,

Fiona

FOI, Transport for London

Dear Fiona

 

TfL Ref:          FOI-1273-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 23
December 2011 asking for further information about the 302 bus route.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 26 January 2012.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

show quoted sections

FOI, Transport for London

7 Attachments

Dear Fiona

 

TfL Ref:          FOI-1273-1112

 

Thank you for your e-mail received by Transport for London (TfL) on 23
December 2011 asking for further information about the 302 bus route.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL does hold the information you require. With reference to our
reply (FOI-1111-1112) to your previous FOI request, you asked for:

 

1.    All internal minutes and agendas pertaining to any meetings plus
emails exchanged between TfL and the operator on the conversion of the 302
route.

 

Please find attached the Bus Service Meeting (BSM) minutes relating to the
double deck conversion of route 302. BSM 288 minutes have it listed under
item 4.f and BSM 313 minutes have it listed under item 4.h.

 

When the route was last tendered it was on the basis of two options,
single deck but with three double deck workings (i.e. the then existing
pattern) or all double deck. Initially the award was made on the basis of
the single deck/ double deck mix – we would have provided the costs during
the evaluation of tenders and we would have recommended the preferred
option. However, following the award of route 237 with new buses to
Metroline, the company offered to operate route 302 entirely with double
decks displaced from route 237 at no additional cost. This meant that we
would be able to address the capacity issues identified without incurring
any extra costs.

 

2.    You state the conversion of the route entailed a cost – please
provide these figures.

    

The contract cost from June 2010 did not increase on account of double
deck operation, in fact it reduced compared with the previous contract
that expired in June 2010.

 

3.    You say that capacity was an issue on the 302 route. Please provide
absolute figures and not percentages showing the amount of capacity  that
was found to be lacking and the amount it has been increased to now that
the 302 route has been converted. Also I would like to know how this has
translated into an increase in scheduled services to the 302 route – from
what it was then prior to your decision to convert to what it is now.

 

There has not been any additional service i.e. frequency change. The
service level under the previous contract that started in 2003 is the same
as it is now, the difference being the conversion of the route to full
double deck.

 

Please see our response to Q5 for bus usage figures and capacity of double
deck buses.

 

4.    I am assuming that with the conversion of the buses and increase in
buses added to the 302 route this would have been documented or added as
an amendment to Metroline’s contract. In view of this please provide me
with a copy of the contract between the operator as well as detail on any
ensuing payments that Metroline would have received as a result of
operating an increased 302 service.

    

The contract was originally awarded in October 2009 to commence in June
2010. The award was primarily with single deck vehicles, but also with
some double decks, in line with the previous contract. Soon after,
Metroline offered to run the whole route with double decks at no change to
the awarded contract cost from June 2010, this being approved by BSM in
December 2009.

 

5.    In my initial email to you of 26 August 2011 I made a specific
request to see any research / consultations undertaken by TfL to warrant
the increase in 302 scheduled bus services currently running to Kensal
Rise plus all communication relating to this matter.

 

In your latest email you now state that you carried out loading surveys to
assess capacity, and this is the first I am hearing of these surveys.
Please could you explain why this information was not referred to or
provided earlier to me per my initial request? 

 

Please provide me with copies these loading surveys and could they detail
the “certain points” you reference where capacity was found to be an issue
on the 302 route and at what time of the day this was the case?

    

Route 302 has a bus every 8 minutes Monday – Saturday daytimes. In 2008 a
capacity problem was identified southbound in the morning peak and
northbound in the afternoon. Loadings data collected in February 2006
showed that in the morning at Neasden (the busiest point) there were 384
passengers in the busiest hour. The single deck buses offered total
capacity of 412 in an hour. We plan to have more spare capacity than this
across the busiest hour as there are peaks within the peak.   

 

We therefore sought a solution to this in negotiation with the operator
who held the contract at that time. In February 2009, three workings were
converted to double deck operation and were timed to run over the busiest
sections at the busiest times. In the morning, these ran the three
successive journeys from around 07:25 and in the afternoon three
successive journeys from around 17:50. These buses ran throughout the day.

 

At the time this happened we were undertaking an in-depth review of the
service as new contracts were due to start in June 2010. As well as the
capacity issue described above we identified that demand had been
increasing on the route. Between 2003 and 2008 usage increased by 50 per
cent. Loadings data collected at other points along the route in 2006 and
2007, notably Blackbird Hill and Willesden High Road showed very busy
buses with usage of over 300 in the busiest hour. As demand had continued
to grow this indicated that even with some double deck workings there were
likely to be further capacity issues.

 

Weekday usage has continued to increase. In 2011 it is 10 per cent higher
compared to 2010. Loadings data collected at Neasden in the morning in May
2011 shows demand of 479 in the busiest hour. 

 

Please find the loadings data attached. All data is for buses travelling
in the direction of Kensal Rise.

 

6. I have tried to locate the website where you say the contract price for
the operator is listed but I cannot find it. Please could you provide me
with the address of this site.

 

This information is available on our website:
[1]http://www.tfl.gov.uk/tfl/businessandpar...

 

7. You state: “Metroline has also received an additional annual payment of
£76,599 for meeting the specified performance standards.”

    

Please could you state what the “specified performance standards” are, and
how they are measured? Further, please clarify whether the annual payment
of £76,599 is in respect of Metroline’s operation of the entire 302 route
or per 302 bus operated?

 

We can confirm that the performance payment of £76,599 was for the entire
route, not for each individual vehicle. Performance payments for each
route are calculated based on the Quality of Service Indicators (QSI)
observations (EWT – Excess Waiting Time, Long Gaps and Mileage operated)
and the contract value for the route concerned.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[2][TfL request email]

 

show quoted sections

Dear FOI,

I just wanted to thank you for providing the information I had requested under this particular FOI.

Yours sincerely,

Fiona

Fiona left an annotation ()

For this particular request I received prompt and to the point responses from TFL’ efficient FOI officer and I thank her for this.

I wish other authorities such as Brent Council would follow suite and adopt TfL's practice of not just responding, but providing the relevant information to FOI requests put forward to them by the public.

Yours sincerely,

Fiona

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