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Dear HM Revenue and Customs,

What Behavioural Insights have you used to force taxpayers to file and pay at the end of jsnuary?

Yours faithfully,

Edna Wookey

foi.team@hmrc.gsi.gov.uk on behalf of FOI Team, HM Revenue and Customs

Our ref: FOI2019/00529

Dear Edna Wookey,

Freedom of Information Act 2000 Acknowledgement

Thank you for your communication of 26th February which has been passed to
HMRC's Freedom of Information Team.

We have allocated the above reference which you should quote if you need
to contact us.

The Team will arrange for a reply to be sent to you which will either
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Yours sincerely

HMRC Freedom of Information Act Team

foi.team@hmrc.gsi.gov.uk on behalf of FOI Team, HM Revenue and Customs

1 Attachment

Dear Edna Wookey,

I am writing in response to your request for information, received 26th
February.

Yours sincerely,

HMRC Freedom of Information Team

Dear [email address] on behalf of FOI Team,
Your own director of comms spoke about using behavioural insight to hassle taxpayers to file in january here:

https://quarterly.blog.gov.uk/2019/02/13...

What are the 'behavioural trials' she refers to? What nudges were used and what is the evidence that these are anything more than tools to harrass taxpayers.

Edna Wooky

foi.team@hmrc.gsi.gov.uk on behalf of FOI Team, HM Revenue and Customs

1 Attachment

Dear Edna Wookwy,

Please find attached HMRC's response to your information request.

Yours sincerely,

Freedom of Information Team

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