Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.   

We will either deal with your request or pass it onto our service teams to
provide you with a response.     

The Council will respond to your Freedom of Information request within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day. Further information
can be found at the following link: 

[1]https://www.hounslow.gov.uk/info/20110/o...

To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...
 

Thank you
Customer Relations Team 

For information about what we do with personal data see our privacy notice
[3]Customer services | Privacy notice | London Borough of Hounslow  

[4]Link to: London Borough of Hounslow

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...
3. https://www.hounslow.gov.uk/info/20110/o...
4. London Borough of Hounslow
https://www.hounslow.gov.uk/info/20112/s...

[1]London Borough of Hounslow
15-Jan-2024

Dear Philip Armitage,

Thank you for your Freedom of Information request. The reference number
is FIR010498.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://www.hounslow.gov.uk/info/20110/o...

Dear Mr Armitage,

Freedom of Information Act 2000 (FOI Act) / Environmental Information Regulations (EIR) Act 2004 request.

Thank you for your follow-up request for information made to the London Borough of Hounslow which we received on 04/01/2024.

This request has been logged under reference number FIR010498. (Please use this reference for any further correspondence regarding this request).

We aim to respond to all valid FOI Act requests within 20 working days of receipt and in accordance with the FOI Act. If we need more time we will let you know the extended due date. We will also contact you should we require any additional information In relation to your request.

We are considering your request under the FOI Act 2000.

Kind Regards,

Mr J.Smith | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
http://www.hounslow.gov.uk/

Follow us online: Twitter: @LBofHounslow and Facebook: http://www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer relations | Privacy notice | London Borough of Hounslow

show quoted sections

Dear Philip Armitage

Re: Freedom of Information Act 2000 response – FIR010498

Thank you for your request for information to the London Borough of
Hounslow which was received on (15/01/2024).  We have now processed your
request and our response is below.

Your request:

The Council initially stated that they had an "agreement" with NowMedical
to provide homelessness vulnerability assessments. However, on internal
review, it was said that no such agreement was 'listed on our
register...so we do not have any sight of any agreement that might be in
place'.

Please provide the following further information and/or clarification:

- Whether the Council has a separate contract / agreement with NowMedical
- If so, a copy of the contract / agreement
- If there is no contract/ agreement, and the Council relies on
NowMedical's standard terms and conditions, please provide a copy of these
standard terms and conditions.

Our response:

We have now processed your request for information under the Freedom of
Information Act 2000. 

We can confirm we hold all the information you have requested, and it is
being released to you as below.

NowMedical was established as a consultancy service to review medical
cases and offer advice to any Local Authority at any given time.  As per
UK requirements companies offering services must adhere to the General
Data Protection Regulation (GDPR) standards, ensuring the lawful and
transparent processing of personal data, as well as confidentiality
standards involving safeguarding sensitive information.  

Hounslow Council utilizes the NowMedical service in line with our Purchase
Order Terms and Conditions as outlined on our website.

[1]Purchase order - terms and conditions | London Borough of Hounslow 

We will now close your request as of the date of this response. However,
if you need to contact us again, please quote your reference number at top
of this response on all future correspondence regarding this case.

If you are dissatisfied with the handling of your request, you have the
right to ask for an Internal Review. Internal Review requests should be
submitted within 40 working days of the date of receipt of this response
and should be addressed to: [2][Hounslow Borough Council request email] or by post to the
address at the top of this response.

If you are still dissatisfied with the Council’s response after the
Internal Review, you have a right of appeal to the Information
Commissioner at the following address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Website: [3]www.ico.org.uk

Email: [4][email address]

Telephone: 0303 123 1113

Yours sincerely,

Aneeza Rahman

Housing Performance & Project Officer

The London Borough of Hounslow

[5]www.hounslow.gov.uk

Copyright and misuse of information

Most of the information that is provided in response to an FOI Act request
will be owned by the London Borough of Hounslow and is therefore covered
by the [6]Open Government Licence. However, the copyright of some of the
information we share may be owned by another person or organisation (e.g.,
Ordnance Survey).

Individuals and organisations are free to re-use any information covered
by the Open Government Licence for commercial or non-commercial purposes,
provided the terms of the licence are adhered to. Where the copyright of
the information is owned by another person or organisation, you must apply
to the copyright owner to obtain their permission for re-use.

[7]Link to: London Borough of Hounslow

References

Visible links
1. https://www.hounslow.gov.uk/downloads/fi...
2. mailto:[Hounslow Borough Council request email]
3. http://www.ico.org.uk/
4. mailto:[email address]
5. http://www.hounslow.gov.uk/
6. http://www.nationalarchives.gov.uk/doc/o...
http://www.nationalarchives.gov.uk/doc/o...
7. London Borough of Hounslow
https://www.hounslow.gov.uk/info/20112/s...