Notification of benefits ending/starting

Billy Durrant made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

I am aware that when a claimant's DLA is terminated a Work Activity Record (WAR) is sometimes sent to inform ESA that this is the case. I would like to know:

1) Is a WAR always sent by DLA when a claim is terminated to ESA or just sometimes?
2) What other parts of the DWP are notified when a benefit stops or starts? E.g. does PIP send a similar notification to ESA when a PIP claim is stopped or begins? Does Carers Allowance get informed? And so on, for other benefits and Tax Credits.
3) Are these notifications done automatically or is it a manual process that could conceivably be overlooked by a worker?

I look forward to hearing from you.

Yours faithfully,

Billy Durrant

DWP freedom-of-information-requests, Department for Work and Pensions

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TECHNOLOGY Freedom of Information Mailbox, Department for Work and Pensions

1 Attachment

 

 

Dear Sir/Madam,

 

 

Please see attached.

 

Any further information requests should be put in as Freedom of
Information requests to:

Address: The Department for Work and Pensions, Central FoI Team, Level 4,
Caxton House, Tothill Street, London, SW1H. Email:
[1][DWP request email]

Kind regards,

 

Freedom of Information – Digital Group Parliamentary Business Team |
Department for Work and Pensions

 

 

 

 

 

 

 

 

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Notification of benefits ending/starting'.

1) The wording of my question was not very clear - apologies for the confusion that this may have caused. What I meant to ask was:
If a DLA or PIP claim is terminated, will ESA/JSA/Income Support/Guaranteed Pension Credit be notified? (you seem to have understood my question to be the other way round - i.e. if ESA stops is DLA notified?)

If the answer to my question is yes, please explain how they are notified, if not by a WAR? You state that "an electronic notification is sent to several other benefit systems." Please explain what you mean by this? What do you mean by 'several other benefit systems'? Different computer systems or different benefit sections or both? Please give as much detail as possible including the names given to these notifications.

2) Please also tell me exactly which benefit sections are notified of which benefits ending/starting under what circumstances? I need you to be more precise than 'several other benefit systems'. Who exactly is notified by who under what circumstances? It would be helpful if you could set it out something like this:

Claimant's DLA is terminated. ESA notified by means of WAR or [other name of electronic notification].
PIP is awarded to claimant. ESA notified by [name of electronic notification]
etc

3) Thank you for answering this question.

4) For clarity, please could you clearly specify in your response which non-DWP administered benefits are included in this automatic notification? E.g. is Tax Credits notified of PIP being awarded or terminated? Or Housing Benefit?

I thank you for your attention to this matter and I look forward to hearing from you.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Billy Durrant

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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Dear DWP freedom-of-information-requests,

I would be grateful for a response to my question as your response is overdue.

Yours sincerely,

Billy Durrant

TECHNOLOGY Freedom of Information Mailbox, Department for Work and Pensions

1 Attachment

Dear Sir/Madam,

 

 

Please see attached.

 

Any further information requests should be put in as Freedom of
Information requests to:

Address: The Department for Work and Pensions, Central FoI Team, Level 4,
Caxton House, Tothill Street, London, SW1H. Email:
[1][DWP request email]

Kind regards,

 

Freedom of Information – Digital Group Parliamentary Business Team |
Department for Work and Pensions

 

 

 

 

 

 

 

 

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1. mailto:[DWP request email]