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Not consenting to a telephone based WCA Telephone Assessment

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Dear Department for Work and Pensions,

What are the consequences, for a claimant and their associated benefit claim and payments, if they do not consent to undertake an initial or review Work Capability Assessment by telephone assessment consultation or they wish a live two way audio recording to be made of the telephone assessment and a copy to be made available to them or to be able to make their own audio recording with or without any in advance request or HCPs consent in advance or when the WCA by phone starts or is ongoing? Noting:

"4.1.1 Claimant Groups who are not suitable for a telephone consultation
During the Filework Process, the HCP will screen out cases who meet the
below criteria, however; this list is not exhaustive and you as the HCP must
use your clinical judgement based upon information held, as to the
appropriateness of a telephone consultation. You should have a low
threshold for discussion with colleagues.

- Claimants who refuse to participate in a telephone consultation
- Claimants without a phone
- Request for a recorded assessment
- Claimants requiring BSL Interpreters
- Claimants with hearing difficulties unable to use a phone
- Claimants with speech difficulties
- Mental health problems with impaired insight
- LD (only appointee should be contacted) – if no appointee- no contact with
claimant. Exception - Where the only learning disability listed is Dyslexia and /
or Dyscalculia a telephone assessment can be carried out"
COVID 19 WCA Telephone Assessments – Guidance for HCPs
https://www.whatdotheyknow.com/request/7...

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

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1. mailto:[email address]
2. http://www.gov.uk/dwp

Dear Department for Work and Pensions,

I wish to amend my request for information, therefore my new request is shown below:

**** start ****

What are the consequences, for a claimant and their associated benefit claim and payments, if they do not consent to undertake an initial or review Work Capability Assessment by telephone assessment consultation or they wish a live two way audio recording to be made of the telephone assessment and a copy to be made available to them or to be able to make their own audio recording with or without any in advance request or HCPs consent in advance or when the WCA by phone starts or is ongoing? Noting:

"4.1.1 Claimant Groups who are not suitable for a telephone consultation
During the Filework Process, the HCP will screen out cases who meet the
below criteria, however; this list is not exhaustive and you as the HCP must
use your clinical judgement based upon information held, as to the
appropriateness of a telephone consultation. You should have a low
threshold for discussion with colleagues.

- Claimants who refuse to participate in a telephone consultation
- Claimants without a phone
- Request for a recorded assessment
- Claimants requiring BSL Interpreters
- Claimants with hearing difficulties unable to use a phone
- Claimants with speech difficulties
- Mental health problems with impaired insight
- LD (only appointee should be contacted) – if no appointee- no contact with
claimant. Exception - Where the only learning disability listed is Dyslexia and /
or Dyscalculia a telephone assessment can be carried out"
COVID 19 WCA Telephone Assessments – Guidance for HCPs
https://www.whatdotheyknow.com/request/w...

Can you also confirm that you do have the ability to record telephone based WCA assessments, at the request of and with prior consent of claimants. Please also advise what technology/equipment/software is used to make such telephone recordings and how a claimant is provided with a copy and or whether they have to request recordings and how long it take for such recordings to be provide and how a claimant should request WCA telephone based recordings?

**** end *****

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

1 Attachment

Dear Frank Zola,

I am writing in response to your request for information, received 19th
March.

Yours sincerely,

DWP Central FoI Team

We don't know whether the most recent response to this request contains information or not – if you are Frank Zola please sign in and let everyone know.