We don't know whether the most recent response to this request contains information or not – if you are Vikram Kumar please sign in and let everyone know.

Northolt leisure centre

We're waiting for Vikram Kumar to read recent responses and update the status.

Dear Ealing Borough Council,

Sport & Leisure Management Ltd are being rude to customers at Northolt Leisure centre and shower facilities are inadequate and broken.

Based on recently filled accounts, it seems they are making £8million pa net profit.

Please advise how this deal demonstrates value for tax payer and member payer money?

Please advise if Ealing council finds rude behaviour of its contractor’s staff acceptable?

Yours faithfully,

Vikram Kumar

foirequests, Ealing Borough Council

1 Attachment

Dear Vikram Kumar,

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST (ACKNOWLEDGEMENT)

 

Thank you for your request for information.

It has been allocated the reference number of 18/0955, please keep a
record of this number.

 

Requests can take up to 20 working days to complete. 

If we require some further clarification in order to complete your
request, we will contact you to inform you of information we require.

 

Yours sincerely,   

 

Kam Ubhi

Information Governance Officer

 

From: Vikram Kumar [mailto:[FOI #490333 email]]
Sent: 09 June 2018 11:05
To: foirequests <[Ealing Borough Council request email]>
Subject: Freedom of Information request - Northolt leisure centre

 

Dear Ealing Borough Council,

Sport & Leisure Management Ltd are being rude to customers at Northolt
Leisure centre and shower facilities are inadequate and broken.

Based on recently filled accounts, it seems they are making £8million pa
net profit.

Please advise how this deal demonstrates value for tax payer and member
payer money?

Please advise if Ealing council finds rude behaviour of its contractor’s
staff acceptable?

Yours faithfully,

Vikram Kumar

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[1][FOI #490333 email]

Is [2][Ealing Borough Council request email] the wrong address for Freedom of
Information requests to Ealing Borough Council? If so, please contact us
using this form:
[3]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

foirequests, Ealing Borough Council

4 Attachments

Dear Vikram Kumar,

 

Please find attached response to your recent Freedom of Information/EIR
request.

 

Kind Regards

 

Kam Ubhi

Information Governance Officer

 

Ealing Council

Freedom of Information

3rd  Floor, North East

Perceval House

14-16 Uxbridge Road

London W5 2HL

Tel: (020) 8825 5000

 

[1]cid:image003.png@01D3AA3E.87929060

If you are dissatisfied with the handling of your request, you can request
an internal review. 

Details of the Freedom of Information complaints process can be found at:

 

[2]http://www.ealing.gov.uk/info/200640/fre...

 

Your request for an internal review should be submitted to us within 40
working days of your receipt of this response.  Any such request received
after this time will only be considered at our discretion.

 

If you remain dissatisfied by the outcome of the Internal Review you have
the right to submit your complaint to the Information Commissioner at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

 

 

 

show quoted sections

References

Visible links
2. http://www.ealing.gov.uk/info/200640/fre...

Richard Taylor left an annotation ()

It appears the council have left .aspx off some of their links; even with that added they've not linked to a specific cabinet report, as their response claims:

http://ealing.cmis.uk.com/ealing/Committ...

Dear Ealing Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Ealing Borough Council's handling of my FOI request 'Northolt leisure centre'.

The documents do not provide answers to questions asked.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Vikram Kumar

foirequests, Ealing Borough Council

1 Attachment

Dear Vikram Kumar,

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST – Internal Review
(ACKNOWLEDGEMENT)

 

Thank you for your request for information.

It has been allocated the same reference number of 18/0995 , please keep a
record of this number.

 

Internal Reviews can take up to 20 working days to complete. 

If we require some further clarification in order to complete your
request, we will contact you to inform you of information we require.

 

 

Yours sincerely,   

 

Information Governance Team (Freedom of Information)

 

 

 

From: Vikram Kumar [mailto:[FOI #490333 email]]
Sent: 05 July 2018 08:47
To: foirequests <[Ealing Borough Council request email]>
Subject: Internal review of Freedom of Information request - Northolt
leisure centre

 

Dear Ealing Borough Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Ealing Borough Council's
handling of my FOI request 'Northolt leisure centre'.

The documents do not provide answers to questions asked.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Vikram Kumar

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[2][FOI #490333 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[4]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

foirequests, Ealing Borough Council

1 Attachment

Dear Vikram Kumar,

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST – Internal Review
(CLARIFICATION REQUEST)

 

Thank you for your request for an Internal Review – 18/0995 .

 

We require some further clarification in order to complete your request.

 

The information we require is:

 

Please could you clarify to why you feel the provided information does not
answer your request.  With this information we can review and if needed
provide anymore information if required.

 

Your request will be placed on hold for 10 working days.

Once we have received your clarification, we will reopen your request.

 

 

Yours sincerely,   

 

Information Governance Team

(Freedom of Information)

 

 

 

From: Vikram Kumar [mailto:[FOI #490333 email]]
Sent: 05 July 2018 08:47
To: foirequests <[Ealing Borough Council request email]>
Subject: Internal review of Freedom of Information request - Northolt
leisure centre

 

Dear Ealing Borough Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Ealing Borough Council's
handling of my FOI request 'Northolt leisure centre'.

The documents do not provide answers to questions asked.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Vikram Kumar

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[2][FOI #490333 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[4]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

foirequests, Ealing Borough Council

1 Attachment

Dear Vikram Kumar,

 

Please could you kindly advise regarding the clarification request sent to
you on the 5th July 2018.  As yet, we have had no response to this email
and we are unable to answer your Internal Review request until we receive
this clarification.

 

Kind Regards

 

Information Governance Team (Freedom of Information)

 

From: foirequests
Sent: 05 July 2018 10:35
To: 'Vikram Kumar' <[FOI #490333 email]>
Subject: RE: Internal review of Freedom of Information request - Northolt
leisure centre - **18/0995**

 

Dear Vikram Kumar,

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST – Internal Review
(ACKNOWLEDGEMENT)

 

Thank you for your request for information.

It has been allocated the same reference number of 18/0995 , please keep a
record of this number.

 

Internal Reviews can take up to 20 working days to complete. 

If we require some further clarification in order to complete your
request, we will contact you to inform you of information we require.

 

 

Yours sincerely,   

 

Information Governance Team (Freedom of Information)

 

 

 

From: Vikram Kumar [[1]mailto:[FOI #490333 email]]
Sent: 05 July 2018 08:47
To: foirequests <[2][Ealing Borough Council request email]>
Subject: Internal review of Freedom of Information request - Northolt
leisure centre

 

Dear Ealing Borough Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Ealing Borough Council's
handling of my FOI request 'Northolt leisure centre'.

The documents do not provide answers to questions asked.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[3]https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Vikram Kumar

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[4][FOI #490333 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear foirequests,

The information provided on behalf of Ealing Borough Councial on this FOI has broken links and is convoluted and does not answer the questions raised.

Yours sincerely,

Vikram Kumar

foirequests, Ealing Borough Council

4 Attachments

Dear Vikram Kumar,

 

Please find attached response to your recent Internal Review.

 

If you remain dissatisfied by the outcome of the Internal Review you have
the right to submit your complaint to the Information Commissioner at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Kind Regards

 

Information Governance Team (FOI/EIR)

 

Ealing Council

Freedom of Information

3rd  Floor, North East

Perceval House

14-16 Uxbridge Road

London W5 2HL

Tel: (020) 8825 5000

 

[1]cid:image003.png@01D40E1B.DABC5AF0

 

 

show quoted sections

References

Visible links

Dear foirequests,

The information provided does not answer or provide details specifically relating to the contracted awarded to Sports and Leisure Management LTD. Please refrain from sending large bureaucratic files, I have swifted through these and was dissapointed to find no detail on the contract referring to Sports and Leisure Managment.

Let’s rephrase, please confirm exactly how much is Ealing Council paying Sports and Leisure Management LTD to run Northolt Leisure Centre branded as everyone active?

Please confirm who is responsible for supervising this contract to prevent abuse of public funds and mistreatment of paying members?

Please confirm if Ealing Borough Council finds the level of service provided acceptable as highlighted via the below TrustPilot link?

https://uk.trustpilot.com/review/www.eve...

Please confirm if the level of shower facilities and parking facilities are acceptable and good value for the money spent on this development?

Please confirm how children are safeguarded when communal showers are being used?

Yours sincerely,

Vikram Kumar

foirequests, Ealing Borough Council

2 Attachments

Dear Vikram Kumar,

 

This is to let you know that although you have called this request an
Internal Review, due to the fact that you have rephrased the questions, we
will be accepting this request as a new request.

 

Kind regards,

Kam Ubhi

Information Governance Officer

 

Ealing Council

Freedom of Information

3rd  Floor, North East

Perceval House

14-16 Uxbridge Road

London W5 2HL

Tel: (020) 8825 5000

 

[1]cid:image003.png@01D3AA3E.7DEA7CD0

 

 

 

From: Vikram Kumar [mailto:[FOI #490333 email]]
Sent: 14 July 2018 08:29
To: foirequests <[Ealing Borough Council request email]>
Subject: Internal review of Freedom of Information request - Northolt
leisure centre

 

Dear foirequests,

The information provided does not answer or provide details specifically
relating to the contracted awarded to Sports and Leisure Management LTD.
Please refrain from sending large bureaucratic files, I have swifted
through these and was dissapointed to find no detail on the contract
referring to Sports and Leisure Managment.

Let’s rephrase, please confirm exactly how much is Ealing Council paying
Sports and Leisure Management LTD to run Northolt Leisure Centre branded
as everyone active?

Please confirm who is responsible for supervising this contract to prevent
abuse of public funds and mistreatment of paying members?

Please confirm if Ealing Borough Council finds the level of service
provided acceptable as highlighted via the below TrustPilot link?

[2]https://uk.trustpilot.com/review/www.eve...

Please confirm if the level of shower facilities and parking facilities
are acceptable and good value for the money spent on this development?

Please confirm how children are safeguarded when communal showers are
being used?

Yours sincerely,

Vikram Kumar

show quoted sections

foirequests, Ealing Borough Council

1 Attachment

Dear Vikram Kumar,

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST (ACKNOWLEDGEMENT)

 

Thank you for your request for information.

It has been allocated the reference number of 18/1187, please keep a
record of this number.

 

Requests can take up to 20 working days to complete. 

If we require some further clarification in order to complete your
request, we will contact you to inform you of information we require.

 

Yours sincerely,   

 

Kam Ubhi

Information Governance Officer

 

From: Vikram Kumar [mailto:[FOI #490333 email]]
Sent: 14 July 2018 08:29
To: foirequests <[Ealing Borough Council request email]>
Subject: Internal review of Freedom of Information request - Northolt
leisure centre

 

Dear foirequests,

The information provided does not answer or provide details specifically
relating to the contracted awarded to Sports and Leisure Management LTD.
Please refrain from sending large bureaucratic files, I have swifted
through these and was dissapointed to find no detail on the contract
referring to Sports and Leisure Managment.

Let’s rephrase, please confirm exactly how much is Ealing Council paying
Sports and Leisure Management LTD to run Northolt Leisure Centre branded
as everyone active?

Please confirm who is responsible for supervising this contract to prevent
abuse of public funds and mistreatment of paying members?

Please confirm if Ealing Borough Council finds the level of service
provided acceptable as highlighted via the below TrustPilot link?

[1]https://uk.trustpilot.com/review/www.eve...

Please confirm if the level of shower facilities and parking facilities
are acceptable and good value for the money spent on this development?

Please confirm how children are safeguarded when communal showers are
being used?

Yours sincerely,

Vikram Kumar

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Vikram Kumar please sign in and let everyone know.

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org