Northampton Case Analysis Reports

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Dear Northampton Borough Council,

Please provide copies of the Case Analysis (sometimes known as
Interaction Analysis) report from your Customer Relationship
Management system for each month for the financial year 2009/10.

These reports should be run to show all case statuses for all
processes and exported to MS Excel format

Yours faithfully,

Luc Fossor

Requests, Northampton Borough Council

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been received by the Council. Under the Freedom of Information Act 2000
and the Environmental Information Regulations 2004 the Council has 20
working days in which to respond to your request. Under the Data
Protection Act 1998 the Council has 40 days in which to respond to your
request.

If you require any further information regarding this request please see
contact details below.

Information Governance, The Guildhall, Northampton, NN1 1DE. Tel 01604
838536/837409. Fax No 01604 837057

Judy Goodman, Northampton Borough Council

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Dear Mr Fossor

Please find attached the Council's response to your request for
information dated 2nd February 2011.

Regards

Judy Goodman
Information Governance Officer
Northampton Borough Council
Borough Solicitor's Department
The Guildhall
St Giles Street
Northampton, NN1 1DE
Tel No. 01604 837409

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<<0002_00005911_Fin_700005911CALL VOLUMES STATS.XLS>>

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Northampton Borough Council, The Guildhall, Northampton, United Kingdom, NN1 1DE
+44 (0)1604 837837
www.northampton.gov.uk