North Wales Police Force's use of Technology when Interacting with the Public

The request was partially successful.

Dear North Wales Police,

I would like to request information for the following questions/queries:

What apps or chatbots does your force use to communicate with the public?

Can the app/chatbot be considered “smart” (obtaining natural language understanding, natural language generation and machine learning engines)?

If you do not make use of "smart" technology, what is your reasoning behind this decision?

Are these chatbots/apps used within third party applications or websites, such as Facebook?

Which service providers develop, deliver and/or maintain these apps/chatbots?

How much has been spent on this app/chatbot since the contract began?

What is the duration of the contract and has it been extended?

Please share any evaluation, review or report of the use of application or chatbot.

Please indicate how these chatbots or apps contribute to public confidence.

Please share the most recent force-level (NOT national level) document relating to how the force plans to gain or improve public confidence.

Please share any official protocol or guidance for the use of the app or bot.

Yours faithfully,

Matilda Woods

Freedom of Information Team, North Wales Police

2 Attachments

Dear Matilda Wood,

Enquiry Ref: 2021/552

I acknowledge receipt of your Freedom of Information request.

 

As set out by the Freedom of Information Act, it will be our aim to
respond to your request by  02/07/2021.

If you have any questions regarding your request, please contact me.

Yours sincerely,

 

  Ceri Hollingworth
Swyddog Hawliau Gwybodaeth |
Information Rights Officer

 

[1]cid:image001.png@01D6F4C1.B1ADEF40 Safonau Gwybodaeth a Chydymffurfio |
Information Standards & Compliance

Heddlu Gogledd Cymru | North Wales
Police

[2]cid:image002.png@01D736A2.55E8F010
 

 

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg – byddwn yn ymateb yn
gyfartal i’r ddau ac yn ateb yn eich dewis iaith heb oedi.

We welcome correspondence in Welsh and English – we will respond equally to
both and will reply in your language of choice without delay.

 

 

 

 

 

Please note: we will process your personal data (i.e. your name, address,
email address, your request etc.) to record and respond to your freedom of
information request/s and provide cross-government advice, support and
co-ordination in responding to freedom of information requests. This data
will be held for two years, plus the current year.

[3]https://www.northwales.police.uk/hyg/fpn...

 

References

Visible links
3. https://www.northwales.police.uk/hyg/fpn...

Freedom of Information Team, North Wales Police

4 Attachments

Dear Matilda Woods,

 

In response to your recent request for information, please find attached
our reply.

 

I have also attached a copy of our review procedure should you not be
happy with our response.

 

Regards,

 

  Ceri Hollingworth
Swyddog Hawliau Gwybodaeth |
Information Rights Officer

 

[1]cid:image001.png@01D6F4C1.B1ADEF40 Safonau Gwybodaeth a Chydymffurfio |
Information Standards & Compliance

Heddlu Gogledd Cymru | North Wales
Police

[2]cid:image002.png@01D736A2.55E8F010
 

 

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg – byddwn yn ymateb yn
gyfartal i’r ddau ac yn ateb yn eich dewis iaith heb oedi.

We welcome correspondence in Welsh and English – we will respond equally to
both and will reply in your language of choice without delay.

 

 

 

 

 

 

 

Oeddech chi’n gwybod bod modd i chi gael mynediad i wybodaeth am Heddlu
Gogledd Cymru drwy Gynllun Cyhoeddi a Log Datgeliadau Heddlu Gogledd
Cymru?  Mae’r ddau ar gael drwy’r dolenni cyswllt isod:

 

Did you know you can access information about North Wales Police via the
North Wales Police Publication Scheme and the North Wales Police
Disclosure Log?  Both are available via the below links:

 

[3]https://www.northwales.police.uk/cy-GB/f...

 

[4]https://www.northwales.police.uk/foi-ai/...

 

References

Visible links
3. https://www.northwales.police.uk/cy-GB/f...
4. https://www.northwales.police.uk/foi-ai/...