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FOI686

Hi Matt,

In response to your Freedom of Information request regarding patient
report forms, please see the information below.

Has proper authority and guidance for Nor West Medical Ltd, who are
currently operating both Paramedic Emergency Service and Urgent Care
Service support shifts, the correct authority to utilise the NWAS NHS
Trust paper Patient Report Form (PRF)?

Within the contract we have with third party providers they are required
to have their own PRF and the specification of what needs to be on the
form is based on the NWAS prf. 

Are you aware that Nor West Ambulance Ltd have copied the standard NWAS
paper PRF, including information bundled which are printed on the entire
pack?

In the interests of collaborative working with private providers and to
share good practice, providers have been able to use the NWAS PRF as the
basis for designing their own which Norwest have done as they know this
will meet our requirements.

Have you received any complaints regarding misinformation and confusion
from service users regarding Nor West’s PRFs?

We are not aware of any confusion or misinformation from service users
however, we would expect consistency in PRF design would reduce confusion
and misinformation. We have also had requests for PRF’s from Norwest for
coroners reports without any concerns raised by them or hospitals.

I hope this information is of assistance.

Kind regards,

Jess

Jessica Gregson

Internal Communications Officer

North West Ambulance Service NHS Trust

Tel: 01612323933

[mobile number]

Press Office: 01204 498306

[1]www.nwas.nhs.uk

[2]NWAS Logo
This message (and any associated files) is intended only for the use of
the individual or entity to which it is addressed and may contain
information that is confidential, subject to copyright or constitutes a
trade secret. If you are not the intended recipient you are hereby
notified that any dissemination, copying or distribution of this message,
or files associated with this message, is strictly prohibited. If you have
received this message in error, please notify us immediately by replying
to the message and deleting it from your computer. Messages sent to and
from us may be monitored.
Internet communications cannot be guaranteed to be secure or error-free as
information could be intercepted, corrupted, lost, destroyed, arrive late
or incomplete, or contain viruses. Therefore, we do not accept
responsibility for any errors or omissions that are present in this
message, or any attachment, that have arisen as a result of e-mail
transmission. If verification is required, please request a hard-copy
version. Any views or opinions presented are solely those of the author
and do not necessarily represent those of the company.
Please note that North West Ambulance Service may monitor email traffic
data and also the content of email for the purposes of security and staff
training.
Please consider the environment before printing this email.

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1. http://www.nwas.nhs.uk/