Non-emergency Firefighter callouts to lift failures

The request was successful.

Dear Sir or Madam,

Could you provide details of your strategy for dealing with the non-emergency firefighter callouts to lift failures in building managed by Newham Homes. I understand that up to Septmeber in 2009 there were 321 calls made to the firebrigade.

Please provide details of lift breakdown by building.

Please provide details of all training given to Newham Homes and Agency staff working in residential buildings

Yours faithfully,

Nathan Lee

Newham Homes

REQUESTER REFERENCE: C2968
ENQUIRY REFERENCE: E5148
Please quote your references when contacting the Council.

Dear Sir/Madam,

Freedom of Information Act 2000

Thank you for your request for information received on 30/10/2009. We are dealing with your request and plan to respond before 27/11/2009.

If you have any queries or concerns, please contact the Information Governance Team on 020 8430 3737 or email us at: [Newham Homes request email]

Yours Faithfully

Information Governance Team
Newham Council

Newham Council Publication Scheme is on: www.newham.gov.uk

NOTE: This communication is sent for and on behalf of the London Borough of Newham.
However the views expressed within it are not necessarily the views or policies of the Council. The unauthorised use, disclosure, copying or alteration of this communication and any attachments is forbidden. This communication and any attachments are intended for the addressee only and may be confidential. If this has come to you in error you should immediately permanently destroy it.
You should take no action based on it or copy or show it to anyone and telephone the Council immediately with any issues on 0208 430 4444 or any other number provided in the communication. Please note that electronic communication is not considered a secure medium for sending information and therefore maybe at risk.
We advise that you understand and accept this lack of security when using this form of communication with us. Although we have taken steps to ensure that this email and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free and should run current anti-virus software. Please note that email may be monitored and checked to safeguard the council network from viruses, hoax messages or abuse of the Council's systems. Action may be taken against any malicious and deliberate attempts to infect the council network.
The information contained in this email maybe subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure the confidentiality of this email and your reply cannot be guaranteed.

Newham Homes

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Link: [1]File-List
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Link: [3]colorSchemeMapping

Dear Requester,

Please find the response to your request attached.

If you experience any problems, please let us know.

If you have any queries, please do not hesitate to contact the information
Governance Team on the details below.

If you are unhappy with our response made in relation to your request, you
can submit an appeal. This process is in three stages and is carried out
by one of Newham's Service Managers, the Head of Information Governance
Team and the Corporate Complaints Manager, respectively.

Regards

Information Governance Team
Information Governance
London Borough of Newham
Information Governance- ICT

Newham Dockside

1000 Dockside Road

PO Box 65911

London

E16 2QU

Tel: - 0208-430-2000 Email:- [4][Newham Homes request email]
Fax :- 020 8430 1504

NOTE: This communication is sent for and on behalf of the London Borough
of Newham.

However the views expressed within it are not necessarily the views or
policies of the Council. The unauthorised use, disclosure, copying or
alteration of this communication and any attachments is forbidden. This
communication and any attachments are intended for the addressee only and
may be confidential. If this has come to you in error you should
immediately permanently destroy it.

You should take no action based on it or copy or show it to anyone and
telephone the Council immediately with any issues on 0208 430 4444 or any
other number provided in the communication. Please note that electronic
communication is not considered a secure medium for sending information
and therefore maybe at risk.

We advise that you understand and accept this lack of security when using
this form of communication with us. Although we have taken steps to ensure
that this email and attachments are free from any virus, we advise that in
keeping with good computing practice the recipient should ensure they are
actually virus free and should run current anti-virus software. Please
note that email may be monitored and checked to safeguard the council
network from viruses, hoax messages or abuse of the Council's systems.
Action may be taken against any malicious and deliberate attempts to
infect the council network.

The information contained in this email maybe subject to public disclosure
under the Freedom of Information Act 2000. Unless the information is
legally exempt from disclosure the confidentiality of this email and your
reply cannot be guaranteed.

References

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1. file:///tmp/cid:filelist.xml@01CA4D90.DDB0EEB0
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4. mailto:[Newham Homes request email]
mailto:[Newham Homes request email]