Dear Mr Cairns

Thank you for your request for information which we are processing as a request under the Freedom of Information Act 2000.

We aim to deal with all requests promptly and in any event, no later than 20 working days in line with the statutory requirement. In this case 24/06/2019

If you have any queries about this email, please contact us.

Kind regards

Freedom of Information Team

GAMBLING COMMISSION
4th Floor
Victoria Square House
Victoria Square
Birmingham B2 4BP
Tel: 0121 230 6666
www.gamblingcommission.gov.uk

show quoted sections

Dear Mr Cairns

Thank you for your request which has been processed under the Freedom of information Act 2000 (FOIA).

In relation to the first part of your request in which you have asked:

‘the number of Non-Disclosure Agreements (NDA) issued by betting/gambling companies - between January 2018 and April 2019 - to settle disputes with their customers?’

We do not hold figures for the amount of NDAs issued by all betting/gambling companies to settle disputes with their customers. Though we may seek information on NDAs on a case by case basis from operators, we do not hold industry statistics on all NDAs issued.

Regarding the second and third parts of your request where you have asked:

‘Are betting companies - such as Betfred - allowed to use NDAs under the terms of the licence the Gambling Commission grants them to operate?
Is Betfred, which is registered in Gibraltar, exempt from complying with Consumer Rights Law in Britain?’

It should be noted that requests made under the FOIA can only be used to ask us to supply documents and records that we hold. It cannot be used to ask us for our views or opinions on matters that are not explicitly documented or recorded. We will sometimes provide our views where we can, in order to try and help answer a question. Therefore, we direct you to the warning issued to the industry on the use of NDAs by the Commission; which clearly lays out the Commission's position on the use of NDAs and the relevance of licence conditions.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request and wish to make a complaint or request a review of our decision, you should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP.

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Gambling Commission. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Kind regards
Freedom of Information Team

GAMBLING COMMISSION
4th Floor
Victoria Square House
Victoria Square
Birmingham B2 4BP
Tel: 0121 230 6666
www.gamblingcommission.gov.uk

This email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please return it to the address it came from indicating that you are not the intended recipient and delete it from your system. Do not copy, distribute or take action based on this email. Freedom of Information requests can be submitted either by email ([email address]) or by writing to: FOI request Gambling Commission Victoria Square House Victoria Square Birmingham B2 4BP Please clearly state that your request is under the Freedom of Information Act.