Noise complaints across Kensington and Chelsea

Response to this request is long overdue. By law, under all circumstances, Royal Borough of Kensington and Chelsea should have responded by now (details). You can complain by requesting an internal review.

Dear Royal Borough of Kensington and Chelsea,

Please could you provide the full list of noise complaints made in Kensington and Chelsea in 2012, with the date and time of the complaint, the content of the complaint, and the address that is being complained about.

Please could you also provide a full list of all action that has been taken as a result of noise complaints in 2012.

Yours faithfully,

24 Acoustics Ltd

Royal Borough of Kensington and Chelsea

Dear Sir/Madam

 

FREEDOM OF INFORMATION REQUEST REF: 2013-862

 

I am writing to confirm that we received your information requests on 12
September 2013. For your information and future communications your
request has been allocated the reference number FOI2013-862. Please quote
this reference in any future correspondence.

 

We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.

 

Yours faithfully

 

Robin Yu

Information Protection Assistant

Information Governance Team

Information Systems Division (ISD)

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Web: [1]http://www.rbkc.gov.uk

 

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Royal Borough of Kensington and Chelsea

1 Attachment

Dear Sir/Madam,

 

I write to you with regards to your recent information request as seen
below.

 

Unfortunately we cannot release information relating to residential
addresses as this is deemed as personal information.

 

However I can provide complaint information relating to commercial
premises and streets as a whole. By providing numbers of properties would
mean that you could identify whom complaints have been made against.

 

Please could you let me know what you wish to do.

 

Many Thanks

[1]Jessica%20Quinn

Jessica Quinn

Information Governance & Housing Officer

Support Services

Ext: 5216

 

If you would like to comment about the service that you have received from
the Environmental Health and Trading Standards Service please click
[2]here and complete our quick survey

 

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Dear Jessica,

Many thanks for the response. Listings of commercial premises / streets as a whole would be fine.

Yours faithfully,

24 Acoustics Ltd

Royal Borough of Kensington and Chelsea

Dear Sir,

Unfortunately this is not proving to be as easy as I had expected.

I can provide you with a list of noise complaints made against commercial premises during the period of 2012.

However to provide the information for streets I would have to go through the total of 8998 noise complaints we received in 2012 and redacted the house names and numbers to ensure the address cannot identify any individuals.

I could provide you with the number of complaints we received within each ward of our borough and provide you with the list of streets that come under each ward?

Many Thanks

Jessica Quinn
Information Governance & Housing Officer
Support Services
Ext: 5216

If you would like to comment about the service that you have received from the Environmental Health and Trading Standards Service please click here and complete our quick survey

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Dear Jessica,

Thanks for your email. I understand your point regarding protecting individuals hence a list of commercial premises would be great.

Yours faithfully,

24 Acoustics Ltd

Royal Borough of Kensington and Chelsea

2 Attachments

Dear Sir/Madam,

Please see attached our response to your recent information request.

If you have any other queries please do not hesitate to contact me.

Many Thanks

Jessica Quinn
Information Governance & Housing Officer
Support Services
Ext: 5216

If you would like to comment about the service that you have received from the Environmental Health and Trading Standards Service please click here and complete our quick survey

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Dear Jessica,

Thank you very much for this information - and so promptly. Are you able to include relevant outcome information, ie whether any action was taken / if the matter is now closed.

Yours faithfully,

24 Acoustics Ltd

Royal Borough of Kensington and Chelsea

Dear Sir/Madam,

Sorry for the delayed response.

Unfortunately I would not be able to confirm such information as if any cases are still open then this means there could be a chance of further action i.e. prosecution and if such information was released then this could potentially jeopardise our case.

I have however provided you with information of all prosecutions taken as a result of complaints received within 2012 in the covering letter of our response.

Many Thanks

Jessica Quinn
Information Governance & Housing Officer
Support Services
Ext: 5216

If you would like to comment about the service that you have received from the Environmental Health and Trading Standards Service please click here and complete our quick survey

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