No step free access due to shortage of staff

Christiane Link made this Freedom of Information request to Transport for London

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The request was successful.

Dear Transport for London,

Could you please provide me with the information how often step-free access was not available at London Underground stations due to shortage of staff in the past six months?
Please specify the station, date and how long step-free access was not available. Thank you!

Yours faithfully,
Christiane Link

FOI, Transport for London

Dear Ms Link

 

TfL Ref:          FOI-1525-1213

 

Thank you for your e-mail received by Transport for London (TfL) on 12
December 2012 asking for information about step-free access at London
Underground stations.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 15 January 2013.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

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FOI, Transport for London

2 Attachments

Dear Ms Link

 

TfL Ref:          FOI-1525-1213

 

Thank you for your e-mail received by Transport for London (TfL) on 12
December 2012 asking for information about step-free access at London
Underground stations.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL does hold the information you require. You asked for:

 

Could you please provide me with the information how often step-free
access was not available at London Underground stations due to shortage of
staff in the past six months? Please specify the station, date and how
long step-free access was not available.

 

Please see the requested information attached for 1 June 2012 to 15
December 2012.

 

The stations were not closed during these times indicated – the attached
spreadsheet shows the time that step-free access was not available.

 

We always strive to keep lifts in service at all times. It is sometimes
necessary to withdraw a lift from service for a short period if a suitably
trained member of staff is not on duty at the station, for example because
of sickness or other unexpected absence, and while cover by another
trained member of staff is arranged. We of course try to keep this to a
minimum. Because they usually have fewer staff on duty, smaller stations
are more likely to be affected. Lift-trained staff must always be on duty
so that, in the event a lift fails in service, they can release anyone who
may be stuck.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

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