No of investigations of complaints in which the complainant was represented by an advocacy organisation in 2016/17

Response to this request is delayed. By law, Parliamentary and Health Service Ombudsman should normally have responded promptly and by (details)

Dear Parliamentary and Health Service Ombudsman,

Please provide the total number of investigations completed in 2016/17 in which advocacy organisations represented the complainant, the number of investigations completed broken down by each separate advocacy organisation, and the total number of investigations completed without the involvement of advocacy organisations.

Yours faithfully,

Nicholas Wheatley

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

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Dear Mr Wheatley,

 

RE: Your information request reference FDN-274775

 

Thank you for your email received by the Parliamentary Health Service
Ombudsman (PHSO), on the 3 September 2017. You asked for the following
information:

 

Please provide the total number of investigations completed in 2016/17 in
which advocacy organisations represented the complainant, the number of
investigations completed broken down by each separate advocacy
organisation,  and the total number of investigations completed without
the involvement of advocacy organisations.

 

Response

 

We have considered your request under the terms of the Freedom of
Information Act 2000 (FOIA).

 

Please find below a table listing the total number of investigations
completed in 2016-2017. Please note that we cannot guarantee that the
organisation is not listed twice in our findings. This is because if on
one case the named person providing advocacy support has been listed and
the other was just the name of organisation there is no way of combining
these together when checking each case.

 

 

Partly Not
  Upheld upheld upheld Resolved Discontinued Total
Concluded investigations 277 1254 2184 125 399 4239
Concluded investigations
not referred/supported by
a professional
representative 233 1074 1789 96 329 3521
Concluded investigations
referred/supported by a
professional
representative 44 180 395 29 70 718

 

 

I hope the information I have provided is useful. If you believe I have
made an error in the way I have processed your request, it is open for you
to request an internal review. You can do this by writing to us by email
to [1][Parliamentary and Health Service Ombudsman request email]. You will need to specify what
the nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office (ICO) ([2]www.ico.org.uk). Please note that for the Subject Access
Requests you would have to go directly to the ICO for internal review.

 

Yours sincerely,

 

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [3][Parliamentary and Health Service Ombudsman request email]

W: [4]www.ombudsman.org.uk

[5]PHSO logo

 

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References

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1. mailto:[Parliamentary and Health Service Ombudsman request email]
2. http://www.ico.org.uk/
3. mailto:[Parliamentary and Health Service Ombudsman request email]
4. http://www.ombudsman.org.uk/

Dear Parliamentary and Health Service Ombudsman Information Rights,

Thank you for the information provided. However my request was for the number of investigations in which advocacy groups actively represented (supported) the complainant (not referred the complainant), broken down by advocacy group. Would you kindly provide this information.

Yours sincerely,

Nicholas Wheatley

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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