No Invices In Area 9

Andrew Wright made this Freedom of Information request to National Highways Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by National Highways Limited.

Dear Highways England Company Limited,

I was billed for Area 9 and no one will tell me about the rates. I've got an email says in Area 9, Kier have withheld bringing new DCP claims since January this year. Those outstanding claims will be taken forward on the basis of the new schedule of repair costs.

Why's Area 9 not bringing claims this year. I want all the information about it. What's the new rates. The email says these arent sensitive.

Yours faithfully,

Andrew Wright

Highways England, National Highways Limited

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[6][Highways England request email]

 

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Andrew Wright left an annotation ()

Reported to admin cause i misspelled INVOICES. no matter

Hi Andrew,
I'm afraid this isn't something we are able to do, as if we change the name it also updates the URL and there is a chance the request may be corrupted.

Been sent this too so you can send me the old rates.
The situation with regard to the Authority's contracts is as follows:
Highways England have two main maintenance contract models in use:
1. the original Asset Support Contract (ASC), which is in the process of being phased out and replaced with
2. the Asset Delivery model (AD).
In the former contract model, a schedule of rates is included.
This should be used as the basis for the calculation of costs for claims above and below the £10,000 threshold. As we have long explained, these 'base rates', DCP Rates or 'defied costs' are to be common to all claims in ASC Areas. But they are not.
Below threshold claims are presented to drivers, fleets, hauliers and insurers but they are compiled using a much higher set of rates. In Area 9, Kier Highways have not complied with the contract since day-one, 07/2014 as a cost of £millions to those unfortunate to receive one of their state-supported demands.
More here:
http://www.englandhighways.co.uk/dcp-rat...

Highways England, National Highways Limited

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If you’re reporting a real time issue which requires immediate attention
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A map of the roads for which we are responsible can be found here
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|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

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Dear Highways England Company Limited,

I've not got the info'.

Yours faithfully,

Andrew Wright

Dear Highways England Company Limited,

I've not got the info'.

Yours faithfully,

Andrew Wright

Highways England, National Highways Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
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|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
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Highways England, National Highways Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
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Mr P Swift left an annotation ()

There is a schedule of rates, see:
http://www.englandhighways.co.uk/nationa...

Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'No Invices In Area 9'.

I've got a link to National Audit Office Contradict Highways England – DCP Rates Exist! http://www.englandhighways.co.uk/nationa...

You've not answered my request and not sent me the rates.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Andrew Wright

Highways England, National Highways Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
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recipient, you are hereby notified that any copying, distribution,
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notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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6. mailto:[Highways England request email]

TPC HAIL, National Highways Limited

1 Attachment

 

Mr Wright

 

Please see the response to your latest FOI query.

 

TPC HAIL

FBS Green Claims
Highways England | The Cube | 199 Wharfside Street | Birmingham | B1 1RN
Web: [1]https://highwaysengland.co.uk

 

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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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3. mailto:[Highways England request email]

Mr P Swift left an annotation ()

The response you have received is inaccurate:

the process is in place, it commenced 24/06/2019 and can be found here:
http://www.englandhighways.co.uk/new-cha...

There is a schedule of rates, see:
http://www.englandhighways.co.uk/nationa...

Kier may 'have initially agreed to temporarily hold all new claims since January 2019 and to
apply the National Schedule of Repair Costs to those claims' but once again they or possibly more correctly their and Highways England's lawyers, Coreclaim are not complying with a process described by their principles.

You may also wish to query the application as 27/03/2019, Highway’s England’s General Counsel wrote the new schedule of costs will be piloted in Areas 3, 7 and 9 with a view to national roll-out.

7&8 were not mentioned and we questioned this - and why their claims are not on hold too. see:
http://www.englandhighways.co.uk/highway...

Mr P Swift left an annotation ()

The investigation should have revealed a lack of compliance with the contract. A schedule of rates (labour or materials) for third party repairs in Area 9 is clearly known to Kier as they consistently price to Third Parties, such as you. Should Highways England require the schedule, the base rates that should be used for over and above £10k matters (yours being below), they could ask Kier Highways.

Whether or not any of the ASCs contain schedules of rates for repairs carried out as a result of damage to the network caused by negligent drivers is irrelevant. A schedule is available.

Furthermore, as evidenced by the timeline here:
http://www.englandhighways.co.uk/area-9-...
we raised issues 10/2015, met HE 21/06/2017 and spoke tot he auditors 15/11/2017. They only now discover a lack of pricing schedules - and havento thought to obtain these form their contractors?

As above threshold claims (i.e. those above £10,000) claims as well as claims below threshold. are to use common base rates, how long would it take to discover this process was not being complied with?

A new set of rates (24/06/2019) will not address the historical matters, many of which remain outstanding.

Rates are not the issue - it is the failure of the contractor to use the agreed rates. We know what these should be, we possess above threshold rates. There has been a failure of contractors to comply with contracts and of HE's acting upon information and enforcing the process i.e. abandoning Third Parties to profiteering contractors.

Whilst HE write 'Kier have initially agreed to temporarily hold all new claims since January 2019 and to apply the National Schedule of Repair Costs to those claims', once again, we question whether the tail wags the dog.
13/03/2019 Area 9 - invoice issued X09C587 using the old schedule of rates.

Dear TPC HAIL,

Why's Area 9 not bringing claims this year. I want all the information about it. What's the
new rates. The email says these arent sensitive.”
So there's new rates and new agreements. What complaints and where's the complaint finding. How much the investigation cost and who'd you use. When'd they work out their was no rates cause no ones come back to me to say they billed it wrongly.

Yours sincerely,

Andrew Wright

Mr P Swift left an annotation ()

Kier bringing no claims in 2019?
Is that incidents in 2019 or invoices in 2019 (that may be for pre-2019 matters?)
whatever ....
A 2019 incident in respect of which Kier has raised an invoice in 2019 :
http://www.englandhighways.co.uk/the-dev...
The tail wagging the dog ... again? http://www.englandhighways.co.uk/have-hi...

FOI Advice, National Highways Limited

1 Attachment

Dear Mr Wright,

 

Please find attached the internal review reference: IR 100039 of your
Freedom of Information request reference 770,391.

 

Yours Sincerely

 

Jonathan Drysdale

Freedom of Information Officer (HE)

Information & Technology

Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD

Web: [1]http://highwaysengland.co.uk

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
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strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
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