Night Tube - Public/Resident Consultation, Complaints Procedures and Compensation Allowances

RE Board made this Freedom of Information request to Transport for London

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Dear Transport for London

I would be most grateful if you could send me the details of;

1. ...any and all financial contingencies that have been identified or earmarked for compensating London residents along proposed Night Tube lines, for potential issues that arise post roll out and that may warrant compensation or renumeration. Please provide a breakdown per borough if assigned as such. Please also provide breakdown per line and/or differentiate for above/below ground if assigned as such.

2. ...any report which has been commissioned which includes (in any part) any and all impact assessments of the Night Tube proposals on London residents.

3. ...details of the specific 'Complaints Procedures' (either published or unpublished) which have been put in place to deal with Night Tube related complaints and/or concerns ahead of the initial roll-out date.

4. ...all public consultations that were carried out and/or planning notices published or distributed ahead of roll-out of the Night Tube proposals.

Yours faithfully,
RE Board

FOI, Transport for London

Dear R E Board

 

TfL Ref: FOI-2149-1516

 

Thank you for your email received by Transport for London (TfL) on 9
February 2016 asking for information about the Night Tube.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 8 March 2016.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear Eva Hextall,
Thank you for your response.
I look forward to receiving the requested information today.
Yours sincerely,
RE Board

FOI, Transport for London

2 Attachments

Dear R E Board

 

TfL Ref: FOI-2149-1516

 

Thank you for your email received by Transport for London (TfL) on 9
February 2016 asking for information about the Night Tube.

 

Your request has been considered in accordance with the requirements of
the Environmental Information Regulations (EIR) and our information access
policy. I can confirm that we hold some of the information you require.
You asked for:

 

1. any and all financial contingencies that have been identified or
earmarked for compensating London residents along proposed Night Tube
lines, for potential issues that arise post roll out and that may warrant
compensation or remuneration. Please provide a breakdown per borough if
assigned as such. Please also provide breakdown per line and/or
differentiate for above/below ground if assigned as such.

 

We are very sensitive to the issues of noise and disturbance and
understand this could be a concern for residents living close to tracks
where Night Tube will run. However, tube services already operate for 20
hours each day and there continue to be train movements regularly
throughout the night. As such, we expect the potential for disturbance
from much less frequent overnight services on Fridays and Saturdays to be
limited.

 

We are not obliged to offer compensation for perceived disturbance arising
from the operation of the railway. There are no UK legislative standards
or criteria that define when ground borne noise becomes significant nor do
we have a specific level of noise that is considered acceptable/normal.
The circumstances of each case are measured and causes assessed. We have
statutory authority to operate a railway and some audibility is an
inherent part of that undertaking. Nevertheless, we want to be considered
as a good neighbour and will proactively look to find a resolution that
residents find satisfactory by the best practicable means, achieved
through our track renewal and maintenance programmes.

 

2. any report which has been commissioned which includes (in any part) any
and all impact assessments of the Night Tube proposals on London
residents.

 

Please see the attached document. Prior to the introduction of Night Tube
we carried out an assessment of noise issues in areas where we have
historically received complaints about track noise. That assessment
included sampling levels of noise and vibration from passing trains
experienced in properties to help determine whether there are any
mitigations to consider before introducing the new service. Subsequent
rail maintenance and rail renewal programmes have been informed by this to
ensure that noise levels are minimised. Please note that since the report
was drafted we have adopted different grinding methodologies which mean
that areas previously inaccessible by rail grinding trains due to
insufficient ventilation are now accessible and opportunities for further
noise mitigation are currently explored.

 

Please note that in accordance with TfL’s obligations under the Data
Protection Act 1998 (DPA) some data that would enable the identification
of properties, and therefore individual complainants, from the Noise and
Vibration Report has been removed, as required by regulation 13 of the
EIR. This is because disclosure of this personal data would be a breach of
the DPA, specifically the first principle of the DPA which requires all
processing of personal data to be fair and lawful. It would not be fair to
disclose this personal information when the individuals have no
expectation it would be disclosed and TfL has not satisfied one of the
conditions of Schedule 2 of the Data Protection Act which would make the
processing ‘fair’.

 

3. details of the specific 'Complaints Procedures' (either published or
unpublished) which have been put in place to deal with Night Tube related
complaints and/or concerns ahead of the initial roll-out date.

 

Once Night Tube is operational, we strongly encourage any affected
residents to contact us if they have any concerns, so that we can arrange
for a formal noise assessment to take place. If you or they wish to
contact us directly, please use one of the following:

 

·         Phone: 0343 222 2424 (24 hours)

§  E-mail: [1][email address]

§  Write: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES

 

The circumstances of each case will be investigated and the causes
assessed. Where concerns are raised, engineers will investigate and
undertake reasonable improvements to the track infrastructure where
possible.

 

4. all public consultations that were carried out and/or planning notices
published or distributed ahead of roll-out of the Night Tube proposals.

 

The decision to run a Night Tube service was informed by a growing body of
research and data which shows that demand for a 24-hour tube service on
weekends is clear. Since 2000, late night tube usage has increased at
double the rate of daytime trips and night bus usage has risen by 270 per
cent. In addition, independent research found that Night Tube will play a
vital role in opening up London's night-time economy to a host of new
opportunities, supporting around 2,000 permanent jobs and boosting the
economy by £360 million.

 

At the announcement of the tube future vision in November 2013, we wrote
to all our stakeholders setting out our proposals for Night Tube and
offered to discuss in further detail our plans and specific concerns. We
met with many stakeholders including London Assembly Members, MPs, London
TravelWatch, local authorities, business groups and the equalities sector,
and continue to engage with stakeholders across London, discussing our
plans and listening carefully to any concerns or issues they might raise.
We have also engaged continuously with our customers through our
correspondence and customer feedback channels, Twitter feeds and Facebook
pages.

 

We invited representatives from all London Borough Environmental teams
including London Borough of Hounslow to discuss environmental matters
pertaining to Night Tube including operational noise. The Night Tube team
has also presented to the London Local Authority Noise Action Forum that
is attended by Environmental Officers from London boroughs and is
organised by the London Borough of Hammersmith & Fulham.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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