Nicola Hendry, Complaints Reviewer.

Fiona Cameron made this Freedom of Information request to Scottish Public Services Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Scottish Public Services Ombudsman.

Dear Scottish Public Services Ombudsman,

This is a request under The Freedom of Information Act. The information sought is as follows:

1) How long has Nicola Hendry, Complaints Reviewer, been in the employment of the SPSO?

2) For how long has she been in the post of Complaints Reviewer?

3) How many cases has she completed?

4) How many of these complaints were upheld?

5) In cases where she failed to uphold complaints, how many people raised objections and/or requested a review?

6) What was the outcome of any cases reviewed subsequently?

7) In how many instances where people denied the right to a review then indicated they would seek Judicial Review in the circumstances?

8) How many complaints have been made in relation to the quality of her work?

Yours faithfully,

Fiona Cameron

Scottish Public Services Ombudsman

This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

 

If you have emailed a new complaint, we will register it and acknowledge
it in writing within three working days. We provide you with a reference
number which should be used in any future correspondence with us.

 

If your email was not a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

 

If we have been copied into this email, we will not respond or take action
on this matter.

 

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Scottish Public Services Ombudsman

2 Attachments

Dear Ms Cameron

 

Please find attached my letter of today’s date.

 

Yours sincerely

 

Helen Littlemore

Corporate Information Governance Officer

 

Scottish Public Services Ombudsman

4 Melville Street | Edinburgh | EH3 7NS

Tel: 0800 377 7330 | Fax: 0800 377 7331

Web: [1]http://www.spso.org.uk

 

 

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References

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1. http://www.spso.org.uk/

Dear Scottish Public Services Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Scottish Public Services Ombudsman's handling of my FOI request 'Nicola Hendry, Complaints Reviewer.'.

I reject the reason you have given for refusing my request under the Freedom of Information Act. The information being sought relates to Nicola Hendry's work for the SPSO. It is not in the nature of personal information, or data. The SPSO is required to provide information on the work statistics of the people it employs. This is not covered by any exemption in The Freedom of Information Act.

[potentially defamatory material removed]

It is in the public interest for this information to be supplied.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Fiona Cameron

Scottish Public Services Ombudsman

This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

 

If you have emailed a new complaint, we will register it and acknowledge
it in writing within three working days. We provide you with a reference
number which should be used in any future correspondence with us.

 

If your email was not a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

 

If we have been copied into this email, we will not respond or take action
on this matter.

 

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Scottish Public Services Ombudsman

Dear Ms Cameron,

 

Your request for review

 

I refer to your email of 16 May.  In your correspondence you ask for a
review of the handling of your information request.

 

I have passed your request for a review to Niki Maclean, Director, who
will consider it and respond to you promptly, but in any event no later
than 12 June.

 

If you have any queries in the meantime, please do not hesitate to contact
us.

 

Yours sincerely

 

 

Elena Carrara

Team Assistant

Scottish Public Services Ombudsman

4 Melville Street Edinburgh EH3 7NS

Phone: 0800 377 7330

Email: [1][email address]  

 

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References

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1. mailto:[email address]

Scottish Public Services Ombudsman

2 Attachments

Dear Ms Cameron

 

Please find attached Niki Maclean’s letter of today’s date.

 

Yours sincerely

 

Helen Littlemore

Corporate Information Governance Officer

 

Scottish Public Services Ombudsman

4 Melville Street | Edinburgh | EH3 7NS

Tel: 0800 377 7330 | Fax: 0800 377 7331

Web: [1]http://www.spso.org.uk

 

 

show quoted sections

 

References

Visible links
1. http://www.spso.org.uk/

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