NHSE Review of Serenity Integrated Mentoring (SIM) and Correspondence from NHS Mental Health Trusts

Mr Smith made this Freedom of Information request to NHS England

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear NHS England,

As reported in the Disability News Service on 13/05/21 [1], NHS England has formally written to all medical directors of NHS Mental Health Trusts, asking them “to review the implementation of the SIM or similar models where they have been adopted locally.” [2].

The stated aims of this review were to:
“ensure that any service being provided is:
a) in line with our Long-Term Plan ambitions for expanding and improving community services for adults with severe mental illnesses – please see further detail below;

b) in line with NICE guidelines for patients with personality disorder and self-harm care;

c) in line with patient confidentiality and data sharing law; and

d) to ensure that the approaches in place do not compromise patient safety or human rights.” [2]

Please provide the following information in an electronic format:
- A copy of the letter described above sent by Claire Murdoch on behalf of NHS England to Medical Directors of NHS Trusts
- Responses received by individual NHS Trusts, or representatives thereof, to the request to review SIM and similar models

I believe that this would not exceed the section 12(1) provision of the act around cost to retrieve and collate the information given that as an organisation, NHS England has previously stated that NHSE would collate these responses for the purposes of reviewing SIM and similar models of service provision and therefore presumably this information is already collated. If you are unable to provide this information in the requested format, kindly suggest a suitable alternative.

Yours sincerely,
Thomas Smith

1 - https://www.disabilitynewsservice.com/nh...

2 - https://stopsim.co.uk/2021/05/12/respons...

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE** 

  

Thank you for your email. 

 

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries. 

  

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website 

 

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding. 

 

In the meantime, you may find the following information helpful. 

  

How can the Customer Contact Centre help me? 

 

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care. Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies. 

 

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions. 

 

You may be able to find the answer you are looking for in our Frequently
Asked Questions: 

 

[3]https://www.england.nhs.uk/contact-us/ho...

 

You can find out how to feedback or make a complaint about an NHS service
here: 

 

[4]https://www.england.nhs.uk/contact-us/co...

Does the NHS England Customer Contact Centre provide medical advice? 

No. Our advisors are not clinically trained and are unable to provide
medical advice.  

 

For help from a GP, visit your GP surgery’s website, use an [5]online
service to contact your GP, or call the surgery.  

 

For urgent medical help, use the [6]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance. 

 

There is more information about getting medical help on the [7]NHS
website. 

 

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services? 

 

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. 

 

All hospitals have a Patient Advice and Liaison Service (PALS): 

 

[8]https://www.nhs.uk/common-health-questio...

 

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website: 

 

show quoted sections

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Thomas Smith,

Thank you for your communication dated 6 December 2021.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

show quoted sections

Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'NHSE Review of Serenity Integrated Mentoring (SIM) and Correspondence from NHS Mental Health Trusts'.

The statutory timeframe for a response under the Freedom of Information Act (2000) is "promptly and in any event not later than the twentieth working day following the date of receipt". Given the request was received and acknowledged on 06/12/21, a formal response to my request should have been made by the 05/01/22 at the latest. It has now been a further 5 working days since this statutory deadline. NHSE has not provided the information requested within the timeframe stipulated by the Act, a "failure to respond adequately to a request for information". Please can I ask that you undertake an internal review as set out in the provisions of the Act and provide the information requested as soon as possible?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours sincerely,

Thomas Smith

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A
MEMBER OF THE TEAM ALSO​​**

   

Thank you for your email.   

  

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries.  

   

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website  

 

If you are contacting us about new COVID-19 treatments, more information
is available on the [3]NHS website. 

  

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding.  

  

In the meantime, you may find the following information helpful.  

   

How can the Customer Contact Centre help me?  

  

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.  

  

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.   

  

You may be able to find the answer you are looking for in our Frequently
Asked Questions:  

  

[4]https://www.england.nhs.uk/contact-us/ho...

  

You can find out how to feedback or make a complaint about an NHS service
here:  

  

[5]https://www.england.nhs.uk/contact-us/co...

 

Does the NHS England Customer Contact Centre provide medical advice?  

No. Our advisors are not clinically trained and are unable to provide
medical advice.   

  

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

  

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

  

There is more information about getting medical help on the [8]NHS
website.  

 

  

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?  

  

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.   

  

All hospitals have a Patient Advice and Liaison Service (PALS):  

  

[9]https://www.nhs.uk/common-health-questio....
  

  

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:  

  

[10]https://www.nhs.uk/Service-Search/Clinic...

  

How do I report a change of name or address?  

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.  

You should also advise your dentist or optician of a change of name or
address as they keep their own records.
Where can I find further information about NHS England and NHS
Improvement?

  

You can find information about our work on our
website: [11]https://www.england.nhs.uk/about/   

How do you use my information?

  

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [12]https://www.england.nhs.uk/contact-us/pr...

  

NHS England Customer Contact Centre  

 

show quoted sections

Dear NHS England,

Given it has now been over three and a half months since the initial date of my request, and I have had no response to my request for an internal review two months ago, I have now made a complaint regarding your handling of this request to the Information Commissioner's Office. I would greatly appreciate it if you could expedite your handling of this request.

Yours faithfully,

Thomas Smith

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A
MEMBER OF THE TEAM ALSO​​**

   

Thank you for your email.   

  

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries.  

   

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website  

 

If you are contacting us about new COVID-19 treatments, more information
is available on the [3]NHS website. 

  

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding.  

  

In the meantime, you may find the following information helpful.  

   

How can the Customer Contact Centre help me?  

  

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.  

  

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.   

  

You may be able to find the answer you are looking for in our Frequently
Asked Questions:  

  

[4]https://www.england.nhs.uk/contact-us/ho...

  

You can find out how to feedback or make a complaint about an NHS service
here:  

  

[5]https://www.england.nhs.uk/contact-us/co...

 

Does the NHS England Customer Contact Centre provide medical advice?  

No. Our advisors are not clinically trained and are unable to provide
medical advice.   

  

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

  

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

  

There is more information about getting medical help on the [8]NHS
website.  

 

  

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?  

  

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.   

  

All hospitals have a Patient Advice and Liaison Service (PALS):  

  

[9]https://www.nhs.uk/common-health-questio....
  

  

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:  

  

[10]https://www.nhs.uk/Service-Search/Clinic...

  

How do I report a change of name or address?  

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.  

You should also advise your dentist or optician of a change of name or
address as they keep their own records.
Where can I find further information about NHS England and NHS
Improvement?

  

You can find information about our work on our
website: [11]https://www.england.nhs.uk/about/   

How do you use my information?

  

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [12]https://www.england.nhs.uk/contact-us/pr...

  

NHS England Customer Contact Centre  

 

show quoted sections

Mr Smith left an annotation ()

I phoned NHS England's customer contact centre on 23/03/22 and emailed the FOI team. I have not yet received a response from the FOI team.

Mr Smith left an annotation ()

The Information Commissioner's Office wrote to me on the 31/03/22 to notify me that they have asked NHSE England to respond within 10 working days.

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

2 Attachments

Freedom of Information Request (Our Ref: FOI-2112-1633924)

Dear Thomas Smith,  

Thank you for your Freedom of Information (FOI) request dated 4 December
2021. Please accept our apologies for the delay in responding.

Your exact request was:

“As reported in the Disability News Service on 13/05/21 [1], NHS England
has formally written to all medical directors of NHS Mental Health Trusts,
asking them “to review the implementation of the SIM or similar models
where they have been adopted locally.” [2].

The stated aims of this review were to: “ensure that any service being
provided is:
a) in line with our Long-Term Plan ambitions for expanding and improving
community services for adults with severe mental illnesses – please see
further detail below;
b) in line with NICE guidelines for patients with personality disorder and
self-harm care;
c) in line with patient confidentiality and data sharing law; and
d) to ensure that the approaches in place do not compromise patient safety
or human rights.” [2]

Please provide the following information in an electronic format:
- A copy of the letter described above sent by Claire Murdoch on behalf of
NHS England to Medical Directors of NHS Trusts
- Responses received by individual NHS Trusts, or representatives thereof,
to the request to review SIM and similar models I believe that this would
not exceed the section 12(1) provision of the act around cost to retrieve
and collate the information given that as an organisation, NHS England has
previously stated that NHSE would collate these responses for the purposes
of reviewing SIM and similar models of service provision and therefore
presumably this information is already collated.

If you are unable to provide this information in the requested format,
kindly suggest a suitable alternative.

1 -
[1]https://www.disabilitynewsservice.com/nh...
2 -
[2]https://stopsim.co.uk/2021/05/12/respons...

NHS England holds information in relation to your request and has decided
to release all of the information it holds subject to the removal of
personal data. In response:
 

 1. A copy of the letter described above sent by Claire Murdoch on behalf
of NHS England to Medical Directors of NHS Trusts

Please find attached a copy of the letters sent by NHS England to the
Medical Directors of trusts.
 

 2. Responses received by individual NHS Trusts, or representatives
thereof, to the request to review SIM and similar models

Please find attached copies of the responses NHS England received from the
trusts. We are withholding the personal data held within these
correspondences under section 40 of the FOI Act.

Section 40 – personal data

Section 40(2) states that requested information is exempt from disclosure
if the first or the second condition at section 40(3A)(a) of the FOI Act
is satisfied.

We consider the information we’ve withheld (e.g. names of staff members,
job titles, direct email addresses, telephone numbers, patient
identifiable information and so forth) amounts to personal data and the
first condition under section 40(3A)(a) is satisfied. Namely that
disclosure would amount to a breach of the first data protection principle
(personal data should be processed lawfully, fairly and in a transparent
manner). The individuals concerned have a reasonable expectation that
these particular items of personal information would not be disclosed into
the public domain.

Copyright

NHS England operates under the terms of the Open Government Licence (OGL).
Terms and conditions can be found on the following link:

[3]http://www.england.nhs.uk/terms-and-cond...
                                                                             
Review Rights

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [4][NHS England request email]

Please quote the reference number FOI-2112-1633924 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[5]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]

show quoted sections

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

2 Attachments

Dear Thomas Smith,

 

Please refer to the attached files.

 

Yours sincerely,

Freedom of Information
Communications Team

 

From: FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24)
<[email address]>
Sent: 01 June 2022 19:45
To: Thomas Smith <[FOI #813673 email]>
Subject: Freedom of Information Request (Our Ref: FOI-2112-1633924)
NHSE:0176139

 

Freedom of Information Request (Our Ref: FOI-2112-1633924)

Dear Thomas Smith,  

Thank you for your Freedom of Information (FOI) request dated 4 December
2021. Please accept our apologies for the delay in responding.

Your exact request was:

“As reported in the Disability News Service on 13/05/21 [1], NHS England
has formally written to all medical directors of NHS Mental Health Trusts,
asking them “to review the implementation of the SIM or similar models
where they have been adopted locally.” [2].

The stated aims of this review were to: “ensure that any service being
provided is:
a) in line with our Long-Term Plan ambitions for expanding and improving
community services for adults with severe mental illnesses – please see
further detail below;
b) in line with NICE guidelines for patients with personality disorder and
self-harm care;
c) in line with patient confidentiality and data sharing law; and
d) to ensure that the approaches in place do not compromise patient safety
or human rights.” [2]

Please provide the following information in an electronic format:
- A copy of the letter described above sent by Claire Murdoch on behalf of
NHS England to Medical Directors of NHS Trusts
- Responses received by individual NHS Trusts, or representatives thereof,
to the request to review SIM and similar models I believe that this would
not exceed the section 12(1) provision of the act around cost to retrieve
and collate the information given that as an organisation, NHS England has
previously stated that NHSE would collate these responses for the purposes
of reviewing SIM and similar models of service provision and therefore
presumably this information is already collated.

If you are unable to provide this information in the requested format,
kindly suggest a suitable alternative.

1 -
[1]https://www.disabilitynewsservice.com/nh...
2 -
[2]https://stopsim.co.uk/2021/05/12/respons...

NHS England holds information in relation to your request and has decided
to release all of the information it holds subject to the removal of
personal data. In response:
 

 1. A copy of the letter described above sent by Claire Murdoch on behalf
of NHS England to Medical Directors of NHS Trusts

Please find attached a copy of the letters sent by NHS England to the
Medical Directors of trusts.
 

 2. Responses received by individual NHS Trusts, or representatives
thereof, to the request to review SIM and similar models

Please find attached copies of the responses NHS England received from the
trusts. We are withholding the personal data held within these
correspondences under section 40 of the FOI Act.

Section 40 – personal data

Section 40(2) states that requested information is exempt from disclosure
if the first or the second condition at section 40(3A)(a) of the FOI Act
is satisfied.

We consider the information we’ve withheld (e.g. names of staff members,
job titles, direct email addresses, telephone numbers, patient
identifiable information and so forth) amounts to personal data and the
first condition under section 40(3A)(a) is satisfied. Namely that
disclosure would amount to a breach of the first data protection principle
(personal data should be processed lawfully, fairly and in a transparent
manner). The individuals concerned have a reasonable expectation that
these particular items of personal information would not be disclosed into
the public domain.

Copyright

NHS England operates under the terms of the Open Government Licence (OGL).
Terms and conditions can be found on the following link:

[3]http://www.england.nhs.uk/terms-and-cond...
                                                                             
Review Rights

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [4][NHS England request email]

Please quote the reference number FOI-2112-1633924 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[5]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [7][NHS England request email]

show quoted sections

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

2 Attachments

Dear Thomas Smith,

 

Please refer to the attached files.

 

The files were too large to send over in one email and we have therefore
disclosed this material over multiple emails.

 

Yours sincerely,

Freedom of Information
Communications Team

 

From: FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24)
<[email address]>
Sent: 01 June 2022 19:48
To: Thomas Smith <[FOI #813673 email]>
Subject: RE: Freedom of Information Request (Our Ref: FOI-2112-1633924)
NHSE:0176139

 

Dear Thomas Smith,

 

Please refer to the attached files.

 

Yours sincerely,

Freedom of Information
Communications Team

 

From: FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24)
<[1][email address]>
Sent: 01 June 2022 19:45
To: Thomas Smith <[2][FOI #813673 email]>
Subject: Freedom of Information Request (Our Ref: FOI-2112-1633924)
NHSE:0176139

 

Freedom of Information Request (Our Ref: FOI-2112-1633924)

Dear Thomas Smith,  

Thank you for your Freedom of Information (FOI) request dated 4 December
2021. Please accept our apologies for the delay in responding.

Your exact request was:

“As reported in the Disability News Service on 13/05/21 [1], NHS England
has formally written to all medical directors of NHS Mental Health Trusts,
asking them “to review the implementation of the SIM or similar models
where they have been adopted locally.” [2].

The stated aims of this review were to: “ensure that any service being
provided is:
a) in line with our Long-Term Plan ambitions for expanding and improving
community services for adults with severe mental illnesses – please see
further detail below;
b) in line with NICE guidelines for patients with personality disorder and
self-harm care;
c) in line with patient confidentiality and data sharing law; and
d) to ensure that the approaches in place do not compromise patient safety
or human rights.” [2]

Please provide the following information in an electronic format:
- A copy of the letter described above sent by Claire Murdoch on behalf of
NHS England to Medical Directors of NHS Trusts
- Responses received by individual NHS Trusts, or representatives thereof,
to the request to review SIM and similar models I believe that this would
not exceed the section 12(1) provision of the act around cost to retrieve
and collate the information given that as an organisation, NHS England has
previously stated that NHSE would collate these responses for the purposes
of reviewing SIM and similar models of service provision and therefore
presumably this information is already collated.

If you are unable to provide this information in the requested format,
kindly suggest a suitable alternative.

1 -
[3]https://www.disabilitynewsservice.com/nh...
2 -
[4]https://stopsim.co.uk/2021/05/12/respons...

NHS England holds information in relation to your request and has decided
to release all of the information it holds subject to the removal of
personal data. In response:
 

 1. A copy of the letter described above sent by Claire Murdoch on behalf
of NHS England to Medical Directors of NHS Trusts

Please find attached a copy of the letters sent by NHS England to the
Medical Directors of trusts.
 

 2. Responses received by individual NHS Trusts, or representatives
thereof, to the request to review SIM and similar models

Please find attached copies of the responses NHS England received from the
trusts. We are withholding the personal data held within these
correspondences under section 40 of the FOI Act.

Section 40 – personal data

Section 40(2) states that requested information is exempt from disclosure
if the first or the second condition at section 40(3A)(a) of the FOI Act
is satisfied.

We consider the information we’ve withheld (e.g. names of staff members,
job titles, direct email addresses, telephone numbers, patient
identifiable information and so forth) amounts to personal data and the
first condition under section 40(3A)(a) is satisfied. Namely that
disclosure would amount to a breach of the first data protection principle
(personal data should be processed lawfully, fairly and in a transparent
manner). The individuals concerned have a reasonable expectation that
these particular items of personal information would not be disclosed into
the public domain.

Copyright

NHS England operates under the terms of the Open Government Licence (OGL).
Terms and conditions can be found on the following link:

[5]http://www.england.nhs.uk/terms-and-cond...
                                                                             
Review Rights

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [6][NHS England request email]

Please quote the reference number FOI-2112-1633924 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[7]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [8][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [9][NHS England request email]

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