NHS Wheelchair Services

Mr N Douglas made this Freedom of Information request to NHS West Norfolk Clinical Commissioning Group

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear NHS West Norfolk Clinical Commissioning Group,

Please may I request the following information with regard to NHS Wheelchair Services, to be provided under the Freedom of Information Act.
1. Who provides your current Wheelchair Service
a. Is your provider an NHS organisation or a contracted-out, non-NHS organisation?
b. What is the name of your current provider?
c. What is the name of the Wheelchair Service Manager?

2. How your wheelchair services are provided
a. Do you combine your Wheelchair Service with any other service, such as Prosthetics or Community Equipment? If so, please provide a list of the other services.
b. Is your Wheelchair Service exclusive to your CCG?
c. If you service is combined with another please provide a list of the CCGs that share this Wheelchair Service and confirm who is the lead CCG?
d. Is the Repair and Maintenance element of the service “integrated” or contracted out to a 3rd party Approved Repairer?
e. If you have an externally provided Approved Repairer, what is the name of your current provider?

3. About your wheelchair service
a. What is the size of the population covered by your Wheelchair Service?
b. How many registered service users are served by the Wheelchair Service?

4. About the Integrated (Combined service and Repair & Maintenance) contract with your provider
a. What is the contract spend in the last financial year for the Integrated Wheelchair Service?
b. Please state the dates of your last financial year.
c. When was the Integrated Wheelchair Service last tendered?
d. When does the current contract expire please provide details of any potential contract extension?
e. Please provide the date this Wheelchair Service will be next tendered

5. About the Repair and Maintenance (R&M) sub-contract with your wheelchair provider (where appropriate)
a. What is the contract spend in the last financial year for the R&M Wheelchair Service?
b. Please state the dates of your last financial year.
c. When was the R&M Wheelchair Service last tendered?
d. When does the current R&M sub-contract expire please provide details of any potential contract extension
e. Please provide the date that R&M Wheelchair Service sub-contract will be next tendered

Yours faithfully,

Mr N Douglas

foi (NHS WEST NORFOLK CCG), NHS West Norfolk Clinical Commissioning Group

Please note that this email account is no longer active, so your email
will not be viewed or actioned. If you would like to make a Freedom of
Information request, please email [1][email address] and state the
CCG(s) that you would like your request to apply to.

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Sent request to NHS West Norfolk Clinical Commissioning Group again, using a new contact address.

HUMAYUN, Sana (NHS NORTH AND EAST LONDON COMMISSIONING SUPPORT UNIT), NHS West Norfolk Clinical Commissioning Group

Dear Mr Douglas,

 

I am writing to formally acknowledge your request for information
regarding Wheelchair Service which will be processed under the Freedom of
Information Act 2000. I can confirm your request was received on 14
November 2017 by NHS NEL Commissioning Support Unit (NEL CSU) on behalf of
the Clinical Commissioning Groups (CCGs) listed below. The references for
your requests are shown alongside.

 

FOI.17.COR148 NHS Corby CCG
FOI.17.ENF148 NHS Enfield CCG
FOI.17.GYW154 NHS Great Yarmouth and Waveney CCG
FOI.17.GRN139 NHS Greenwich CCG
FOI.17.HAV139 NHS Havering CCG
FOI.17.LAM135 NHS Lambeth CCG
FOI.17.LEW138 NHS Lewisham CCG
FOI.17.MERT144 NHS Merton CCG
FOI.17.NEN15085 NHS Nene CCG
FOI.17.NEW149 NHS Newham CCG
FOI.17.NNO155 NHS North Norfolk CCG
FOI.17.NOR158 NHS Norwich CCG
FOI.17.RED149 NHS Redbridge CCG
FOI.17.RIC139 NHS Richmond CCG
FOI.17.SNO149 NHS South Norfolk CCG
FOI.17.SOU162 NHS Southwark CCG
FOI.17.SUT130 NHS Sutton CCG
FOI.17.THS162 NHS Tower Hamlets CCG
FOI.17.WFT149 NHS Waltham Forest CCG
FOI.17.WAN143 NHS Wandsworth CCG
FOI.17.WNO160 NHS West Norfolk CCG

 

An initial investigation is currently taking place into whether the
information you have requested is held by the CCGs and if so, whether it
can be released in accordance with the legislation.

 

Any fees applicable to this request will be detailed in writing as soon as
they can be determined. Your request will then be placed on hold and you
will have the choice of whether to proceed with your request. Should any
clarification of your request be required we will advise you accordingly.

 

If you require any assistance, or would like to discuss your request,
please do not hesitate to contact us quoting the reference number above.

 

Kind regards

 

Sana Humayun

Freedom of Information Officer

NEL Commissioning Support Unit

[1][NHS West Norfolk CCG request email]

 

3rd Floor

1 Lower Marsh

London SE1 7NT

 

[2]www.nelcsu.nhs.uk

@NELCSU

LinkedIn

 

 

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Foi (NHS NORTH AND EAST LONDON COMMISSIONING SUPPORT UNIT), NHS West Norfolk Clinical Commissioning Group

Dear Sir or Madam,

 

I am writing to you on behalf of NHS West Norfolk Clinical Commissioning
Group with a response to the information you have requested pursuant to
the Freedom of Information Act (2000). I have been instructed that the CCG
would like to respond as follows:

 

Please may I request the following information with regard to NHS
Wheelchair Services, to be provided under the Freedom of Information Act.

 

1.     Who provides your current Wheelchair Service 

a)    Is your provider an NHS organisation or a contracted-out, non-NHS
organisation?

 

Non NHS Organisation

 

b)    What is the name of your current provider?

 

Bartrams

 

c)    What is the name of the Wheelchair Service Manager?

 

The information requested is exempt under section 40 of the Freedom of
Information Act 2000.

 

Section 40(2) provides an exemption to the disclosure of information where
it is:

·         the personal data of someone other than you; and

·         the disclosure of that personal data would put us in breach of
the principles of the Data Protection Act 1998 (“DPA”), with which we are
obliged to comply.

 

The personal data within the withheld information is not public and
disclosure of this information to the world at large would be unwarranted,
does not add to the substantive understanding of the information
disclosed, would cause substantial damage and distress to those data
subjects involved, and thus would be unfair and in breach of the first DPA
principle and, as such, is exempt from disclosure under section 40(2) of
the Act.

 

2.     How your wheelchair services are provided

a)    Do you combine your Wheelchair Service with any other service, such
as Prosthetics or Community Equipment?  If so, please provide a list of
the other services.

 

No

 

b)    Is your Wheelchair Service exclusive to your CCG?

 

Yes

 

c)    If you service is combined with another please provide a list of the
CCGs that share this Wheelchair Service and confirm who is the lead CCG?

 

N/A

 

d)    Is the Repair and Maintenance element of the service “integrated” or
contracted out to a 3rd party Approved Repairer?

 

Integrated

 

e)    If you have an externally provided Approved Repairer, what is the
name of your current provider?

 

N/A

 

3.     About your wheelchair service

a)    What is the size of the population covered by your Wheelchair
Service?

 

174,000

 

b)    How many registered service users are served by the Wheelchair
Service?

 

2,600

 

4.     About the Integrated (Combined service and Repair & Maintenance)
contract with your provider

a)    What is the contract spend in the last financial year for the
Integrated Wheelchair Service?

 

The CCG confirms it holds information on the spend for the wheelchair
service but are withholding it under section 43(2) of the FOIA. Section 43
of the Act provides an exemption for information, the disclosure of which
would or would be likely to prejudice the commercial interests of any
person (including the interests of a public authorities, such as CCGs).
The CCG is currently due to enter a procurement process for this service
and the release of this information is likely to undermine that process.

 

The Information Commissioner’s relevant guidance states that:

 

“…a commercial interest relates to a person’s ability to participate
competitively in a commercial activity, i.e. the purchase and sale of
goods or services’’

 

It is considered that the commercial interests of the CCG would be
prejudiced. Disclosure would be likely to damage the CCG’s ability to
commission best value for services. The CCG are likely to be going through
a full procurement for the service in the near future; having the contract
value in the public domain is likely to be detrimental to the CCG securing
the best finance/quality balance going forward.

 

As this is a qualified exemption we must consider whether the public
interest in withholding the information outweighs the public interest in
disclosing it.

 

Factors in favour of disclosure of the information are as follows:

1.     Furthering the understanding of and participation in the public
debate of issues of the day.

2.     Promoting accountability and transparency by public authorities for
decisions taken by them and in the spending of public money.

3.     Allowing individuals and companies to understand decisions made by
public authorities affecting their lives.

 

Factors in favour of non-disclosure are as follows:

1.     The CCG would be unable to attract best value for services for
future procurement decisions as there would be less incentive for
providers to bid.

2.     Disclosure of the withheld information into the public domain could
endanger true and fair competition.

3.     It is in the public interest for the CCG to be able to attain best
value for services using public funds.

 

The CCG considers that there is a public interest in disclosure of the
withheld information as it promotes openness and transparency around
surrounding public spending within the NHS. However, the CCG does not
consider that it would be in the public interest to jeopardise an upcoming
procurement.

 

On balance the CCG considers that the public interest in favour of
disclosure is outweighed by the public interest in favour of maintaining
the exemption in this case. Section 43(2) FOIA was therefore correctly
applied to withhold the requested information.

 

b)    Please state the dates of your last financial year.

 

1 April 2016 to 31 March 2017.

 

c)    When was the Integrated Wheelchair Service last tendered?

 

The information requested is not held by the CCG.

 

d)    When does the current contract expire please provide details of any
potential contract extension?

 

June 2018

 

e)    Please provide the date this Wheelchair Service will be next
tendered

 

2018

 

5.     About the Repair and Maintenance (R&M) sub-contract with your
wheelchair provider (where appropriate)

a)    What is the contract spend in the last financial year for the R&M
Wheelchair Service?

 

N/A

 

b)    Please state the dates of your last financial year.

 

N/A

 

c)    When was the R&M Wheelchair Service last tendered?

 

N/A

 

d)    When does the current R&M sub-contract expire please provide details
of any potential contract extension

 

N/A

 

e)    Please provide the date that R&M Wheelchair Service sub-contract
will be next tendered

 

N/A

 

For any future correspondence regarding this request, please quote the
reference number FOI.17.WNO160

 

Please note that the information supplied in this e-mail may be subject to
copyright protection or protection by virtue of associated intellectual
property rights. This e-mail does not amount to an implied licence to
reproduce this information, or to conduct any act which might constitute
infringement

 

If for any reason you are dissatisfied with the response you have
received, you have the right to request an internal review by contacting
us within two months of this response being issued by writing to:

 

Head of FOI, Clifton House, 75-77 Worship St, London EC2A 2DU

 

Telephone: 020 3688 1000

 

In the event that you are unhappy with the way your request has been
handled, you are entitled to make a complaint by contacting:

 

Complaints Manager (Commissioning), Lakeside 400, Old Chapel Way,
Broadland Business Park, Thorpe St. Andrew, Norwich, NR7 0WG

 

Telephone: 01603 257093 or 01603 257017

 

E-mail: [1][email address]

 

If you remain dissatisfied following the outcome of your internal review,
you have the right to appeal directly to the Information Commissioner’s
Office (ICO) for a decision. Please note that before doing so, you should
ordinarily have exhausted the internal review procedures implemented by
the CCG. The ICO may be contacted by writing to:

 

The Information Commissioner’s Office, Wycliffe House, Walter Lane,
Wilmslow, Cheshire, SK9 5AF

 

Telephone: 0303 123 1113 or 01625 545745

 

E-mail: [2][email address]

 

There is no charge for making an appeal.

 

Regards,

 

Afjal

 

Freedom of Information Team 
NEL Commissioning Support Unit
[3][NHS West Norfolk CCG request email]

 

3^rd Floor

1 Lower Marsh

London SE1 7NT

 

[4]www.nelcsu.nhs.uk

[5]@NELCSU

[6]LinkedIn

 

 

From: HUMAYUN, Sana (NHS NORTH AND EAST LONDON COMMISSIONING SUPPORT UNIT)
Sent: 16 November 2017 15:02
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Subject: FOI Acknowledgement

 

Dear Mr Douglas,

 

I am writing to formally acknowledge your request for information
regarding Wheelchair Service which will be processed under the Freedom of
Information Act 2000. I can confirm your request was received on 14
November 2017 by NHS NEL Commissioning Support Unit (NEL CSU) on behalf of
the Clinical Commissioning Groups (CCGs) listed below. The references for
your requests are shown alongside.

 

FOI.17.COR148 NHS Corby CCG
FOI.17.ENF148 NHS Enfield CCG
FOI.17.GYW154 NHS Great Yarmouth and Waveney CCG
FOI.17.GRN139 NHS Greenwich CCG
FOI.17.HAV139 NHS Havering CCG
FOI.17.LAM135 NHS Lambeth CCG
FOI.17.LEW138 NHS Lewisham CCG
FOI.17.MERT144 NHS Merton CCG
FOI.17.NEN15085 NHS Nene CCG
FOI.17.NEW149 NHS Newham CCG
FOI.17.NNO155 NHS North Norfolk CCG
FOI.17.NOR158 NHS Norwich CCG
FOI.17.RED149 NHS Redbridge CCG
FOI.17.RIC139 NHS Richmond CCG
FOI.17.SNO149 NHS South Norfolk CCG
FOI.17.SOU162 NHS Southwark CCG
FOI.17.SUT130 NHS Sutton CCG
FOI.17.THS162 NHS Tower Hamlets CCG
FOI.17.WFT149 NHS Waltham Forest CCG
FOI.17.WAN143 NHS Wandsworth CCG
FOI.17.WNO160 NHS West Norfolk CCG

 

An initial investigation is currently taking place into whether the
information you have requested is held by the CCGs and if so, whether it
can be released in accordance with the legislation.

 

Any fees applicable to this request will be detailed in writing as soon as
they can be determined. Your request will then be placed on hold and you
will have the choice of whether to proceed with your request. Should any
clarification of your request be required we will advise you accordingly.

 

If you require any assistance, or would like to discuss your request,
please do not hesitate to contact us quoting the reference number above.

 

Kind regards

 

Sana Humayun

Freedom of Information Officer

NEL Commissioning Support Unit

[7][NHS West Norfolk CCG request email]

 

3rd Floor

1 Lower Marsh

London SE1 7NT

 

[8]www.nelcsu.nhs.uk

@NELCSU

LinkedIn

 

 

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