NHS info via Freedom of Information and language used
Dear NHS Digital,
Under the Freedom of Information Act, has there been any discussion about how in the long terms NHS information is retained in a way the National Archives role might be and if not how does this fit with your and the NHS Information Boards priorities?
Has there been any work or discussion in terms of making information from Freedom of Information requested information more readily available using digital means? How does improving access and reducing duplication fit in terms of yours and the Information board priorities? Could mapping these against clinical specialities, for example, reduce duplication and has an NHSwiki idea been discussed or evaluated for possible benefit involving patients and professionals?
Yours faithfully,
Spencer Gasson
Ref: NIC-261107-Z4V6G
Dear Spencer Gasson,
I am writing to acknowledge that your request for information was received
by NHS Digital on 09/01/19 and is currently being considered.
If NHS Digital is able to provide you with the information you have
requested, then under the Freedom of Information (FOI) Act you are
entitled to receive it promptly and in any event no later than the 20th
working day following the date of receipt. However, we may need to contact
you to clarify your request. If this is required we aim to do this
promptly but no later than 7 days after receiving your initial request for
information.
May I take this opportunity to explain the FOI Act in more detail? The Act
provides a 'General right of access to information held by public
authorities'. However, it also defines a number of exemptions which may
prevent the release of some or all of the information you have requested.
Therefore, NHS Digital will assess your information request in light of
any relevant exemptions.
If exemptions do apply, then NHS Digital may decide not to release all, or
part, of the information you have requested. I shall inform you if this is
the case, and advise you of your rights of appeal.
If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken as to whether to
release the information to you.
The response to your request will be sent to you by email, however if you
require your response in any other format, please contact us to discuss a
suitable format.
NHS Digital will not normally charge a fee to provide you with the
information you have requested, unless the cost of dealing with your
request is more than £450 as outlined in Section 12 of the FOI Act and
Section 3 of the The FOI and Data Protection (Appropriate Limit and Fees)
Regulations 2004. If it appears likely that your request will cost more,
then NHS Digital is able to refuse to supply the information. As per our
obligations under Section 16 of the FOI Act, every effort will be made to
provide you with details of how you may be able to reframe your request in
order for us to complete the required work within the (£450 / 18 person
hours) cost limit.
If you have any queries or should you wish to make a complaint about the
manner in which your request is being processed then please do not
hesitate to contact us at [1][NHS Digital request email] in the first
instance. Any complaints will be investigated in accordance with NHS
Digital's complaints procedure.
Further information about your rights under the Freedom of Information
Act, is available from the Information Commissioner's Office, Wilmslow,
Cheshire and on the NHS Digital website.
Kind Regards,
Contact Centre Team
NHS Digital
[2]www.digital.nhs.uk
0300 303 5678
[3][NHS Digital request email]
1 Trevelyan Square | Boar Lane | Leeds | LS1 6AE
You can find out more about our service, including our response times and
customer charter on the NHS Digital website:
[4]https://digital.nhs.uk/about-nhs-digital...
[5]Privacy and cookies
NHS Digital Customer Service Contact Centre in Leeds, has been awarded
Customer Service Excellence Standard Certification, In accordance with the
requirements of the Cabinet Offices Customer Service Excellence Standard
Ref: NIC-261107-Z4V6G
Dear Spencer Gasson,
Many thanks for your recent request to NHS Digital.
We have now received a reply to this from our colleagues in the
Information Governance team.
Please see the attached file(s).
Kind Regards,
Contact Centre Team
NHS Digital
[1]www.digital.nhs.uk
0300 303 5678
[2][NHS Digital request email]
1 Trevelyan Square | Boar Lane | Leeds | LS1 6AE
HSCIC now operate under the new trading name of NHS Digital – clarifying
our role as the national information and technology partner for the health
and care system.
[3]Privacy and cookies
NHS Digital Customer Service Contact Centre in Leeds, has been awarded
Customer Service Excellence Standard Certification, In accordance with the
requirements of the Cabinet Offices Customer Service Excellence Standard
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