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Contact Centre
Web Form
Manual
Automated
CRM
Requester Contacts
IGAS
Automatic Stage Updates, 
Dashboard
Knowledge Hub
Correspondence, Final 
Highlight key information / status 
response
for team / individual, reporting
Repository for 
guidance, previous 
Functionality
exemption, 
Record of activity system 
Business Area
decision material, 
generated, Higher data Quality, 
Information Collection, 
lessons learnt
process driven
Correspondence
Automated Disclosure Log 
Maintenance

Document Outline