NHS Discriminatory Complaints Procedure

[name removed] (Account suspended) made this Freedom of Information request to Department of Health and Social Care

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Department of Health and Social Care of their handling of this request.

[name removed] (Account suspended)

Dear Department of Health,

Please can the department explain what they can do about SLaMs broken and discriminatory complaints system?

What oversight does the DOH do in terms of SLaM complaints?

How does the DOH protect complaints from the mentally ill do they are heard properly and not indefinitely ignored by a Trust?

South London and Maudsley NHS Foundation Trust have refused to answer complaints since August 2012 despite PHSO pressure.

There have been serious complaints about abuse, neglect and negligence.
LB Croydon, YMCA and SLaM have orchestrated a campaign against a vulnerable person to evict her from her accommodation not due to antisocial behaviour or rent arrears but because of age, mental health and disability discrimination. This is clearly a public interest disclosure as LB Croydon have failed to meet their statutory duties by refusing to investigate how a vulnerable 62 year old can be threatened with the 'locks being changed' and being made homeless on the street.

I have asked the Archbishop of York, President if the YMCA, the charities commission, PHSO, housing ombudsman, health care agency and members of parliament as well as LB Councillors to look into this.

To date the response has been polite but ineffective. In which time a homeless vulnerable person will have been kicked out on the streets by YMCA.

Please help.

Yours faithfully,

[name removed] [name removed]

[name removed] (Account suspended)

Dear Department of Health

Please would you kindly explain the undue delay prior to ICO referral.

Yours faithfully,

[name removed] [name removed]