NHS Constitution - projected benefits (£420,000,000)

The request was partially successful.

Dear Sir or Madam,

The impact assesment for this programme (available from http://www.dh.gov.uk/en/Publicationsands... explains that these benefits will be realised because a constitution will make it easier for the public to complain, and so will drive up standards - particularly ensuring that patients receive NICE approved drugs more promoptly.

However there is also a National Audit Office report (the BBC reported on it here http://news.bbc.co.uk/1/hi/health/766207... which clearly states that patient complaints do not improve the NHS.

Can you provide me with any information explaining why the financial justification of the NHS Constitution is predicated on a cause/effect which the National Audit Office had already reported as being invalid?

Further can you explain the proceedure by which programmes are dropped when their business cases are shown to be invalid?

Yours faithfully,

Paul Perrin

Department of Health

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Our ref: DE00000390539

Dear Mr Perrin,
Thank you for your email of 16 February to the Department of Health
expressing concerns that increased complaints do not improve the NHS. I
have been asked to reply.
Please note that you can find the Impact Assessment to the NHS
Constitution at [1]www.dh.gsi.gov.uk/nhsconstitution. This is the final
proposal Impact Assessment, published on 21st January.
On page 7 of this Impact Assessment, the Department points to the fact
that the complaints system is being reformed in April 2009 and that a
separate Impact Assessment will be carried out on this policy. Officials
have not measured the costs or benefits of complaints in the Impact
Assessment for the Constitution; this will be covered in Impact Assessment
on the new complaints system.
I hope this reply is helpful.
Yours sincerely,
Shelley Wilson
Customer Service Centre

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dh.gsi.gov.uk/nhsconstitution

Dear Sir or Madam,

Unfortunately the link you have quoted is an internal government one, so I cannot view the information you refer to.

Can you send me the document (electroincally), or give me a publicly available web reference?

Thank you.

Yours sincerely,

Paul Perrin

Dear Sir or Madam,

As I wrote on the 29th of Feb - your response to my FoI request included a link to document that seems to be on your own servers - not publicly available. So I have been unable to access it.

Can you provide the document to me in electronic form? or a link to a copy on a public website?

Thank you in advance.

Yours sincerely,

Paul Perrin

Department of Health

Thank you for your enquiry.

We aim to respond within 20 working days.
If there is likely to be any delay we will contact you to let you know.

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Department of Health

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Our ref: DE00000394047

Dear Mr Perrin,

Thank you for your further email of 27 February to the Department of
Health about the link to the Impact Assessment I mentioned in my previous
reply.

I am sorry that you were unable to access the information using the link I
provided. Please visit the following link instead:
[1]www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsLegislation/DH_093427

I hope this reply is helpful.

Yours sincerely,
Shelley Wilson
Customer Service centre

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dh.gov.uk/en/Publicationsands...

Dear Sir or Madam,

That is, in fact, the link I included in my original message - so I am fully aware of the content of that document. But this does not address my original enquiry.

On page 8 it says:

Making patients aware of this right will empower them in their dealing with clinicians, so that
they get drugs that they can benefit from and which are cost effective.

The ONS suggest that this is incorrect, so my question remains - what evidence is there to support that statement?

Yours sincerely,

Paul Perrin

Department of Health

Thank you for your enquiry.

We aim to respond within 20 working days.
If there is likely to be any delay we will contact you to let you know.

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Department of Health

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Email Content stored in attached file 'Long_Email_Body_15_04_2009.html'.

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear Sir or Madam,

Thank you for your detailed response. I believe it provides sufficient information for my purposes.

Yours sincerely,

Paul Perrin

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