NHS Accessible Information Standard

The request was successful.

Dear The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust,

I have a series of questions in relation to your Trust policies and approach on the NHS Accessible Information Standard (AIS) and particularly how this impacts on blind and partially sighted patients and service users.

1) Do you currently have:
a) A specific local AIS policy?
b) An accessibility policy which references the AIS?

(2) How many of the following have you received since 1st April 2019 regarding provision of accessible information:
(a) complaints?
(b) compliments?

(3) How many of the following items have you issued to patients since 1st April 2019 under an AIS request?
(a) large print letters
(b) braille letters
(c) audio files
(d) email letters
(e) text messages

(4) What engagement do you have with people with a visual impairment regarding your implementation of the AIS?

(5) What proportion of your staff has received formal accessibility training in the last year?

(6) What percentage of current online material has been officially checked for compliance with the Government’s Digital Accessibility Regulations?

Yours faithfully,

Mike Bell

foi (THE ROBERT JONES AND AGNES HUNT ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

 

Thank you for your email.

Your request has been received and will be processed accordingly.

 

If there are any issues with your request you will be contacted - we are
still experiencing some delays as we make the adjustment back to office
life which is still limited at this stage. 

 

Any requests will be processed and our aim is to provide you with the
information within 20 working days of receiving your request.

 

If you have any further queries please do not hesitate to contact me at
this address.

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foi (THE ROBERT JONES AND AGNES HUNT ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

1 Attachment

Many thanks
Freedom of Information Lead
Clinical Governance Department
The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
SY10 7AG
Email: [email address]
This e-mail communication and any attachments are confidential and privileged and intended only for the use of the individual to which it is addressed. It may contain confidential information belonging to the sender which is protected by the physician/patient privilege. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify this office by telephone to arrange for the return of the document. Thank you for your co-operation.

show quoted sections

foi (THE ROBERT JONES AND AGNES HUNT ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

1 Attachment

Many thanks
Freedom of Information Lead
Clinical Governance Department
The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
SY10 7AG
Email: [email address]
This e-mail communication and any attachments are confidential and privileged and intended only for the use of the individual to which it is addressed. It may contain confidential information belonging to the sender which is protected by the physician/patient privilege. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify this office by telephone to arrange for the return of the document. Thank you for your co-operation.

show quoted sections

foi (THE ROBERT JONES AND AGNES HUNT ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

1 Attachment

Many thanks
Freedom of Information Lead
Clinical Governance Department
The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
SY10 7AG
Email: [email address]
This e-mail communication and any attachments are confidential and privileged and intended only for the use of the individual to which it is addressed. It may contain confidential information belonging to the sender which is protected by the physician/patient privilege. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify this office by telephone to arrange for the return of the document. Thank you for your co-operation.

show quoted sections

foi (THE ROBERT JONES AND AGNES HUNT ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

1 Attachment

Many thanks
Freedom of Information Lead
Clinical Governance Department
The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
SY10 7AG
Email: [email address]
This e-mail communication and any attachments are confidential and privileged and intended only for the use of the individual to which it is addressed. It may contain confidential information belonging to the sender which is protected by the physician/patient privilege. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify this office by telephone to arrange for the return of the document. Thank you for your co-operation.

show quoted sections