New enhancements UC non digital claims

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Dear Department for Work and Pensions,

In its evidence to the Work and Pensions Select Committee's oral inquiry into Universal Credit and Survival Sex, @ Q177 Neil Couling explains that the Department has prioritised its ability to take and maintain claims by telephone and makes mention of "new enhancements" to allow it to do so :
http://data.parliament.uk/writtenevidenc...

Please provide details of those new enhancements as laid out in memos, emails, policy or guidance.

Thanks in advance

Yours faithfully,

Fred Jordan

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of DWP Strategy Freedom of Information, Department for Work and Pensions

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Dear Fred Jordan,

I am writing in response to your request for information, received 22nd
June.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

As suggested, the terms of my request has now been narrowed and reads as follows:
In its evidence to the Work and Pensions Select Committee's oral inquiry into Universal Credit and Survival Sex, @ Q177 Neil Couling explains that the Department has prioritised its ability to take and maintain claims by telephone and makes mention of "new enhancements" to allow it to do so : http://data.parliament.uk/writtenevidenc... and-pensions-committee/universal-credit-and-survival-sex/oral/103092.html
Please provide details of those new enhancements as laid out in policy and guidance ( including memos)

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Fred Jordan

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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