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Network Management Control Centre

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Dear Transport for London,

Regarding NMCC previously known as Centrecomm
Please kindly provide me
• Average call response time to the bus driver
• Number of staff working per shift
• Number of direct calls to Met Police (999)
• Number of calls to Met police (101)
• Total code blue calls received
• Total code red calls received
• Number of code blue and red calls required police assistance to the driver
- how many were these were called via 999
- how many if of these were called via 101

Please kindly answers for two-time frames to understand and compare the impact of transformation.

6 months prior to 7th January 2019 and 6 months after 7th of January 2019.

Please provide me with information in new recruits experience required for the job.

I can wait for this information so please don't rush into this.

Yours faithfully,

Muhsin Manir

FOI, Transport for London

Dear Mr Manir,

 

TfL Ref: FOI-1106-1920

 

Thank you for your request received by Transport for London (TfL) on 15^th
July 2019 asking for information about the Network Management Control
Centre.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 12^th August 2019. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Manir,

 

TfL Ref: FOI-1106-1920

 

Thank you for your email of 15^th July 2019 asking for information about
TfL’s Network Management Control Centre.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.

 

I can confirm that we hold some of the information you require. Your
questions, so far as we can answer them, are addressed in order below.
Note that TfL encourages bus drivers to use the code red facility to
report any incident where an emergency response may be required (for
instance criminal damage to the bus, disturbances on the bus or a
passenger threatening violence, a passenger refusing to pay, or passengers
taken ill). Not all reports result in a recorded crime.

 

Specifically you asked:

 

Please kindly provide me…(6 months prior to 7th January 2019 and 6 months
after 7th of January 2019):

 

• Average call response time to the bus driver:

 

Answer: TfL does not hold this figure;

 

• Number of staff working per shift:

 

Answer: In the six months prior to January 2019 there were 6 trained staff
capable of taking code red/blue calls per shift. After January 2019 there
were 8 trained staff capable of taking code red/blue calls. This will
increase to at least 10 as we continue to train staff.

 

• Number of direct calls to Met Police (999)

 

Answer: TfL does not hold this information. You may want to redirect the
question to the Metropolitan Police. FOI requests to the Met can be made
via its website here:

 

[1]https://www.met.police.uk/foi-ai/accessi...

 

• Number of calls to Met police (101)

 

Answer: See answer above – TfL does not hold this information.

 

• Total code blue calls received

 

Answer: Between 7^th July 2018 and 7^th January 2019 there were 49,565
code blue calls. Between 7^th January 2019 and 7^th July 2019 there were
48,612 code blue calls.

 

• Total code red calls received

 

Answer: Between 7^th July 2018 and 7^th January 2019 there were 15,369
code red calls. Between 7^th January 2019 and 7^th July 2019 there were
13,948 code red calls.

 

• Number of code blue and red calls required police assistance to the
driver

 

- how many were these were called via 999

- how many if of these were called via 101

 

Answer: TfL does not hold this information – you may wish to redirect the
questions to the Metropolitan Police.

 

Please provide me with information in new recruits experience required for
the job.

 

Answer: It is not entirely clear which specific role you are referring to.
If you can provide a job title we can respond accordingly. That said, note
that employment opportunities at TfL are advertised online via our website
here:

 

[2]https://tfl.gov.uk/corporate/careers/

 

Among the current job opportunities is a Public Information Coordinator
role in the Network Management Control Centre. The job description can be
seen here:

 

[3]https://tfl.taleo.net/careersection/exte...

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Muhsin Manir please sign in and let everyone know.