Dear Anthony Norris,

Thank you for your request for information relating to networks which we
received on 24/10/2024.

This has been logged as a Freedom of Information Request and will be dealt
with under the Freedom of Information Act 2000. The reference number for
your request can be found above.

The Freedom of Information Act 2000 states that we must respond to you
within 20 working days, by 21/11/2024. Please do not hesitate to contact
us at the email address below if you have any queries.

Yours sincerely,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [1][Sheffield City Council request email]

This Email, and any attachments, may contain non-public information and is
intended solely for the individual(s) to whom it is addressed. It may
contain sensitive or protectively marked material and should be handled
accordingly. If this Email has been misdirected, please notify the author
immediately. If you are not the intended recipient you must not disclose,
distribute, copy, print or rely on any of the information contained in it
or attached, and all copies must be deleted immediately. Whilst we take
reasonable steps to try to identify any software viruses, any attachments
to this Email may nevertheless contain viruses which our anti-virus
software has failed to identify. You should therefore carry out your own
anti-virus checks before opening any documents. Sheffield City Council
will not accept any liability for damage caused by computer viruses
emanating from any attachment or other document supplied with this e-mail

References

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1. mailto:[sheffield%20city%20council%20request%20email]

Dear Anthony Norris,

Thank you for your request for information relating to networks which we
received on 24/10/2024.

Please find Sheffield City Council’s response to your request set out
below:

Mobile phones

Who is your current mobile phone provider?

- Vodafone

- EE

How many mobile connections?

- Vodafone 10282

- EE 796

When is the contract up for renewal?

- Vodafone 1 August 2028 (Including 1 Year Extension)

- EE Rolling contract 30 Day Notice.

How long do you contract for (24 or 36 months)?

- This is decided as part of the procurement strategy on a case-by-case
basis.

The email address of the primary contact for this contract?

[1][email address] 

SIP Trunking

Have you implemented SIP?

- Yes

If yes, when does the contract expire?

- The services are currently being migrated to Content Guru. The contract
expires 31 July 2027 (inc. 1 year extension)

Who is your SIP provider?

- Content Guru

The email address of the primary contact for this contract?

[2][email address]

Team Licences

Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable
your Teams Licences?

- E5

If not, is that something you are considering?

- N/A

 

Telephony

What is your current telephony system?

- Microsoft Teams Telephony

- Content Guru Storm Contact Centre

How many users of the telephony system?

- Microsoft Teams Telephony 8000

- Content Guru Storm Contact Centre 700

When is the contract up for renewal?

- The contract expires 31 July 2027 (inc. 1 year extension)

The email address of the primary contact for this contract?

[3][email address]

 

Contact Centre

What contact centre solution is the council using?

How many agents does the contact centre employ?

- 84 Contact Centre Advisors

How many agents are concurrently working?

- We could have 74 working concurrently if all were in work for their
shift (not on leave or absent).

What is the cost of the contract for the contact centre solution?

-  £600k per year

When is the contract for the contact centre ending?

- The contract expires 31 July 2027 (inc. 1 year extension)

How long do you usually contract for?

- This is decided as part of the procurement strategy on a case-by-case
basis.

The name of the relevant contact?

[4][email address]

If you have any queries about this response, please do not hesitate to
contact us.

The information provided in this response is available for re-use under
the terms of the Open Government Licence v3.0. The terms of the OGL can be
found [5]here. When re-using the information, Sheffield City Council
requires you to include the following attribution statement: “Contains
public sector information obtained from Sheffield City Council and
licensed under the Open Government Licence v3.0.”

If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed. You can ask for an
internal review by replying to this email. Internal review requests should
be submitted within 40 working days from the date of this response.

If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioner’s Office. Please see
[6]https://ico.org.uk/make-a-complaint/offi...
for further details.

Kind Regards,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [7][Sheffield City Council request email]

From: FOI
Sent: 28 October 2024 16:36
To: Anthony Norris <[FOI #1190673 email]>
Subject: Re – Freedom of Information Request – Reference – FOI / 1465216

Dear Anthony Norris,

Thank you for your request for information relating to networks which we
received on 24/10/2024.

This has been logged as a Freedom of Information Request and will be dealt
with under the Freedom of Information Act 2000. The reference number for
your request can be found above.

The Freedom of Information Act 2000 states that we must respond to you
within 20 working days, by 21/11/2024. Please do not hesitate to contact
us at the email address below if you have any queries.

Yours sincerely,

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [8][Sheffield City Council request email]

This Email, and any attachments, may contain non-public information and is
intended solely for the individual(s) to whom it is addressed. It may
contain sensitive or protectively marked material and should be handled
accordingly. If this Email has been misdirected, please notify the author
immediately. If you are not the intended recipient you must not disclose,
distribute, copy, print or rely on any of the information contained in it
or attached, and all copies must be deleted immediately. Whilst we take
reasonable steps to try to identify any software viruses, any attachments
to this Email may nevertheless contain viruses which our anti-virus
software has failed to identify. You should therefore carry out your own
anti-virus checks before opening any documents. Sheffield City Council
will not accept any liability for damage caused by computer viruses
emanating from any attachment or other document supplied with this e-mail

References

Visible links
1. mailto:[email%20address]
2. mailto:[email%20address]
3. mailto:[email%20address]
4. mailto:[email%20address]
5. http://www.nationalarchives.gov.uk/doc/o...
6. https://ico.org.uk/make-a-complaint/offi...
7. mailto:[sheffield%20city%20council%20request%20email]
8. mailto:[sheffield%20city%20council%20request%20email]