National Lottery scratchcards - responsible gambling measures

Julie Sheppard made this Freedom of Information request to Gambling Commission

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Gambling Commission should have responded by now (details). You can complain by requesting an internal review.

Dear Gambling Commission,

What responsible gambling material needs to be displayed with dispensers of national lottery scratchcards, and when this was last reviewed.

Yours faithfully,

Julie Sheppard

no-reply, Gambling Commission

Hello Julie Sheppard,

Thank you for contacting The Gambling Commission.
This is simply to confirm receipt of your communication.
We are currently closed but an advisor will be in touch regarding the
specifics of your email in due course during business hours.

Business Hours:
Monday - Friday, 09:00 - 17:00 (Excluding UK public holidays)

Please note that the Commission does not provide legal advice, or become
involved with individual customer disputes. For example, we can’t help you
get your money back from a bet placed or from a gaming machine. Therefore,
we will encourage individuals to seek independent legal advice.

Details of all our publications and guidance, along with the details of
our frequently asked questions can be found at
www.gamblingcommission.gov.uk.

Kind regards,

The Gambling Commission

Dear Gambling Commission,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Gambling Commission's handling of my FOI request 'National Lottery scratchcards - responsible gambling measures'.

The response is over a month overdue and failure to respond is breaking the law, which isn't ideal from a UK regulator.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

Julie Sheppard

no-reply, Gambling Commission

Hello Julie Sheppard,

This is an automated response. Please do not reply to this email address.

Thank you for contacting the Gambling Commission.

This is simply to confirm receipt of your communication. Our normal
response time is within 20 working days.

Please note that we do not become involved in individual customer
complaints. Our website contains information that you might find useful
including how to complain to a gambling business.

All this can be found at www.gamblingcommission.gov.uk

Kind Regards

The Gambling Commission