Dear NHS England,

I refer to the web site of NHS England: Health and high quality
care for all, now and for future generations

Under Patient Safety I note “The revised Serious Incident Framework
published in March 2015 builds on previous guidance”

Please tell me what framework was in place for 2009.

Also was there in 2009 any guidance or policies about ‘sudden and
unexpected death’ or safeguarding?

How can I find them?

When CCG’s commission a services and there is a complaint brought
to CCG about that service, should CCG investigate?

Yours faithfully,

Brenda Prentice

Yours faithfully,

Brenda Prentice

FOI England (NHS ENGLAND), NHS England

Dear Ms Prentice,

 

RE: Freedom of Information – Acknowledgement (Our Ref: FOI- 009066)

 

Thank you for your Freedom of Information (FOI) request dated 22 November
2015.

 

Please be assured that your request is being dealt with under the terms of
the Freedom of Information Act 2000 and will be answered within twenty
working days of receipt.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email]  and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply directly to this email. This message has been sent
from a central mailbox and incoming messages will not be received.

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Patients and Information Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [2][NHS England request email]

 

show quoted sections

References

Visible links
1. mailto:[NHS England request email]
2. mailto:[NHS England request email]

FOI England (NHS ENGLAND), NHS England

Dear Ms Prentice,

 

Re:      Freedom of Information request (Our Ref: FOI-009066)

 

We are writing further to our acknowledgement email of 24 November 2015
regarding your Freedom of Information (FOI) request.  

 

Please accept our apologies but NHS England is not in the position to
respond to your request in full. We are still in the process of assessing
your request and we hope to provide you with a full response as soon as
possible. We will write to you with a further update if your response has
not already been provided on 24 December 2015.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please quote the reference number FOI-009066 in
any future communications.

 

This message has been sent from a central mailbox. To communicate with NHS
England regarding Freedom of Information (FOI) requests, enquiries or
complaints we ask these are sent directly to NHS England’s customer
contact centre. This is to ensure all communications are progressed
correctly. Their postal address, telephone number and email details are as
follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33,
[2][NHS England request email].

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Patients and Information Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

show quoted sections

References

Visible links
1. mailto:[NHS England request email]
2. mailto:[NHS England request email]
3. mailto:[NHS England request email]

FOI England (NHS ENGLAND), NHS England

Dear Ms Prentice,

 

Re:      Freedom of Information request (Our Ref: FOI-009066)

 

We are writing further to our email of 18 December 2015 regarding your
Freedom of Information (FOI) request.  

 

Please accept our sincere apologies but NHS England is not in the position
to respond to your request in full. We are still in the process of
assessing your request and we hope to provide you with a full response as
soon as possible. We endeavour to provide you with a response on or before
Friday 8 January 2016.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please quote the reference number FOI-009066 in
any future communications.

 

This message has been sent from a central mailbox. To communicate with NHS
England regarding Freedom of Information (FOI) requests, enquiries or
complaints we ask these are sent directly to NHS England’s customer
contact centre. This is to ensure all communications are progressed
correctly. Their postal address, telephone number and email details are as
follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33,
[2][NHS England request email].

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Patients and Information Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

show quoted sections

References

Visible links
1. mailto:[NHS England request email]
2. mailto:[NHS England request email]
3. mailto:[NHS England request email]

FOI England (NHS ENGLAND), NHS England

1 Attachment

Dear Ms Prentice,

 

Re:      Freedom of Information request (Our Ref – FOI: 009066)

 

Thank you for your Freedom of Information (FOI) request dated 22 November
2015.

 

Your exact request was:

 

     “I refer to the web site of NHS England: Health and high quality

     care for all, now and for future generations

    

     Under Patient Safety I note “The revised Serious Incident Framework

     published in March 2015 builds on previous guidance”

    

     Please tell me what framework was in place for 2009.

    

     Also was there in 2009 any guidance or policies about ‘sudden and

     unexpected death’ or safeguarding?

    

     How can I find them?

    

     When CCG’s commission a services and there is a complaint brought

     to CCG about that service, should CCG investigate?”

 

NHS England holds information relevant to your request.

 

In 2010 the National Patient Safety Agency published the “National
Framework for Reporting & Learning from Serious Incidents Requiring
Investigation”.  A copy of the document has been attached for your
information.  This has subsequently been revised and updated and the
current version can be found on our website at
[1]https://www.england.nhs.uk/patientsafety.... Prior to
this, including in 2009, we believe that guidance or policies in relation
to ‘sudden and unexpected death’ were locally determined.

 

NHS England does not hold information on safeguarding policies that were
in place in 2009.  With respect to safeguarding we understand policy was
led by the Local Authorities and local Policies and Procedures would
typically be developed by their local Children and Adult Safeguarding
boards. Specifically, Working Together to Safeguard Children is the
statutory guidance for Child safeguarding.  It has been in place for many
years, with regular updates. This guidance includes a section on Child
Death and the procedures that must be in place, including those for Sudden
Deaths.  This document can be accessed on the Department of Education
Government website or at the following link:

 

·        
[2]https://www.gov.uk/government/publicatio...
.

 

Anyone wanting to make a complaint has the choice of doing so either to
the provider of the service or the commissioner (which in this case would
be the CCG). The requirements relating to how complaints must be handled
are set out in the Local Authority Social Services and National Health
Service Complaints Regulations 2009. If the complainant is not satisfied
with the response they receive, they can then escalate the complaint to
the Parliamentary and Health Service Ombudsman. Please note that the
serious incident policies referred to above do not cover the requirements
around complaints in general. However, where a complaint suggests that a
serious incident has occurred, then providers and commissioners are
expected to determine if a serious incident investigation is necessary and
if so, ensure that one takes place. There are a number of occasions when
complaints are not required to be dealt with, and they are listed in
section 8 of the regulations outlined in the following link:

 

o [3]http://www.legislation.gov.uk/uksi/2009/...

 

We would like to apologise for the length of time it has taken to provide
you with a response to your FOI request. This has fallen short of our
standards and we would like to offer our sincere apologies for the delay
incurred.

 

Copyright: NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [4]http://www.england.nhs.uk/terms-and-cond...

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [5][NHS England request email]

 

Please quote the reference number FOI: 009066 in any future
communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [6][email address]  

Website: [7]www.ico.gov.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [8][NHS England request email].

 

 

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Patients and Information Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [9][NHS England request email]

 

show quoted sections

References

Visible links
1. https://www.england.nhs.uk/patientsafety...
2. https://www.gov.uk/government/publicatio...
3. http://www.legislation.gov.uk/uksi/2009/...
4. http://www.england.nhs.uk/terms-and-cond...
5. mailto:[NHS England request email]
6. mailto:[email address]
7. http://www.ico.gov.uk/
8. mailto:[NHS England request email]
9. mailto:[NHS England request email]

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