National Autistic Society SPELL Guidelines & front-line staff

Waiting for an internal review by Enfield Council of their handling of this request.

Dear Enfield Council,

94 Sark House
EN3 5XB

National Autistic Society (NAS) SPELL guidelines

Enfield Council speciously claim that all front-line customer facing staff are trained in the NAS SPELL guidelines, precisely how many CUSTOMER SERVICE STAFF have received NAS SPELL training? ( SEE FOI request of 1 March 2011 "... enhanced in training courses such as Customer Services,recruitment, etc.").

Given that a mere 187 out of 6000 Enfield Council staff have been trained in NAS SPELL could you give me a precise break-down detailing which in departments these 187 SPELL trained staff are based? (Customer service; learning disability; social services; switchboard etc.) Further, how many of these mere 187 staff are management and how many are not management - what is the breakdown?

Could you detail the cost per person to attend the NAS SPELL training and the cost so far, in training the mere 187 / 6000 staff in SPELL.

Would it be possible to see a published list of those mere 187/6000 staff who are trained in SPELL together with their departments, so that in future should a person with autism need to contact a suitably qualified member of the council's staff, that path is facilitated?
If not, why not?
How does a person with autism contact a suitably qualified SPELL staff member in Enfield Council ?
How does a member of staff contact a suitably qualified SPELL staff member?
Is there a list ?

Yours faithfully,

A R Coath

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 Response
Dear Sir / Madam

We acknowledge your request for information received on 18/11/2014 05.25
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Yours Sincerely
Enfield Council

Dear Sir / Madam

We acknowledge your request for information received on 18/11/2014 05.25
AM

Your request has been forwarded to the appropriate team or service holding
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where required.

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information within 20 working days from receipt of your request.

Yours Sincerely
Enfield Council

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 Discussion Thread
 Customer By Email (A R Coath) 18/11/2014 05.25 AM
Dear Enfield Council,

94 Sark House
EN3 5XB

National Autistic Society (NAS) SPELL guidelines

Enfield Council speciously claim that all front-line customer facing staff
are trained in the NAS SPELL guidelines, precisely how many CUSTOMER
SERVICE STAFF have received NAS SPELL training? ( SEE FOI request of 1
March 2011 "... enhanced in training courses such as Customer
Services,recruitment, etc.").

Given that a mere 187 out of 6000 Enfield Council staff have been trained
in NAS SPELL could you give me a precise break-down detailing which in
departments these 187 SPELL trained staff are based? (Customer service;
learning disability; social services; switchboard etc.) Further, how many
of these mere 187 staff are management and how many are not management -
what is the breakdown?

Could you detail the cost per person to attend the NAS SPELL training and
the cost so far, in training the mere 187 / 6000 staff in SPELL.

Would it be possible to see a published list of those mere 187/6000 staff
who are trained in SPELL together with their departments, so that in
future should a person with autism need to contact a suitably qualified
member of the council's staff, that path is facilitated?
If not, why not?
How does a person with autism contact a suitably qualified SPELL staff
member in Enfield Council ?
How does a member of staff contact a suitably qualified SPELL staff
member?
Is there a list ?

Yours faithfully,

A R Coath

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 Question Reference No141118-000011
Subject :  Your Council (Benefit,Registrars)
Subject Level 2:  Freedom of Information
Date Created:  18/11/2014 05.25 AM
Last Updated:  18/11/2014 05.25 AM
Status:  Correspondence team
 

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Jo Clemente, Enfield Council

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Dear Mr Coath

 

Thank you for your recent Freedom of Information Request.

Please find attached the response

Regards

 

Jo Clemente

Head of Organisational Development

London Borough of Enfield

0208 379 4137

 

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Dear Jo Clemente,

Thank-you for wasting your own time - but don't waste mine.

I asked you specifically not generally - please make sure you understand the difference.
What is the breakdown SPECIFICALLY to each department.
How many staff in each department are trained in SPELL.Contrary to your ignorant guessing staff are not available to help autistic people as the front line staff who are not trained do not understand the need .

Specifically how does someone contact a SPELL trained person - would you give me a name of a PERSON WHO IS TRAINED IN spell

Yours sincerely,

A R Coath