Names and positions of senior staff as at 11 February 2020

D. Moore made this Freedom of Information request to Parliamentary and Health Service Ombudsman

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Parliamentary and Health Service Ombudsman,

I see you are seeking a Senior Improvement Officer for your Manchester office (closing date 18 February 2020 and a salary of £39,979):

https://www.ombudsman.org.uk/about-us/jo...

A position requiring considerable abilities:

“Reporting to the Improvement manager you will be responsible for the delivery of improvement projects, development of policy, guidance, training, tools and facilitating end to end process mapping workshops. You will be expected to use workforce information, data and KPIs to establish success measures, trends and outcomes in relation to your own projects.

The successful candidate will have an in depth understanding of continuous improvement techniques and processes as well as a Working knowledge of data analysis and statistical methods.”

1. Please provide the names and positions of all senior staff earning £39,979 or more (excluding the names of clinical advisers).

2. Please provide details of all senior positions currently unfilled.

3. Please provide an organogram of the PHSO. If no such document exists, please provide details of all staffing information that such a document would normally include: the name of each department, the job titles of staff and the number of staff with each job title.

Yours faithfully,

D Moore

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request.

If you have made a request for information under the Freedom of
Information Act 2000 or Environment Information Regulations 2004, we will
respond to your request within 20 working days in accordance with the
statutory time frames set out in both Acts.

If you have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and will be responded to within one
calendar month in accordance with the statutory time frame set out in the
Act.

We may contact you before this time if we require further clarification or
if we need to extend the time required to complete your request.

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...

If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible.

Angharad Jackson
Data Protection Officer & Assistant Director Information Assurance
Office of the Parliamentary and Health Service Ombudsman
PHSO CityGate
47-51 Mosley Street
Manchester
M2 3HQ
[email address]

InformationRights, Parliamentary and Health Service Ombudsman

Dear D Moore,

 

RE: Your information request: R0001134

 

I write in response to your email to the Parliamentary and Health Service
Ombudsman (PHSO) 11 February 2020 requesting information under the Freedom
of Information (FOI) Act 2000.

 

Request:

"Dear Parliamentary and Health Service Ombudsman,

 

I see you are seeking a Senior Improvement Officer for your Manchester
office (closing date 18 February 2020 and a salary of  £39,979):

 

[1]https://urldefense.proofpoint.com/v2/url...

 

A position requiring considerable abilities:

 

“Reporting to the Improvement manager you will be responsible for the
delivery of improvement projects, development of policy, guidance,
training, tools and facilitating end to end process mapping workshops. You
will be expected to use workforce information, data and KPIs to establish
success measures, trends and outcomes in relation to your own projects.

 

The successful candidate will have an in depth understanding of continuous
improvement techniques and processes as well as a Working knowledge of
data analysis and statistical methods.”

 

1.  Please provide the names and positions of all senior staff earning
£39,979 or more (excluding the names of clinical advisers).

 

2.  Please provide details of all senior positions currently unfilled.

 

3.  Please provide an organogram of the PHSO.  If no such document exists,
please provide details of all staffing information that such a document
would normally include: the name of each department, the job titles of
staff and the number of staff with each job title.

 

Response:

In response to question 1 and 3, we do not release names of members of
staff below Assistant Director level.  Disclosure of this information
would not be fair or lawful which would breach principle (a) of Article
5(1) of the General Data Protection Regulation (GDPR). Furthermore, the
conditions as set out in Article 6(1)(f) of the GDPR are not met.
Accordingly, such information is exempt under section 40(2) of the Freedom
of Information Act 2000 by virtue of section 40(3)(a)(i).

 

Providing you names of Assistant Directors at PHSO is also exempt under
Section 21 of the Act as it is reasonably accessible via other means. We
publish this information on our website. I have provided you with the link
below which shows this in a organogram.

 

[2]https://www.ombudsman.org.uk/sites/defau...

 

For question 2, we can confirm that all senior positions are filled.

 

If you believe we have made an error in the way I have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[3][PHSO request email] . You will need to specify that the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([4]www.ico.org.uk ) or seek a judicial remedy.

 

Yours sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [5]www.ombudsman.org.uk

 

 

 

 

References

Visible links
1. https://urldefense.proofpoint.com/v2/url...
2. https://www.ombudsman.org.uk/sites/defau...
3. mailto:[PHSO request email]
4. http://www.ico.org.uk/
5. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Names and positions of senior staff as at 11 February 2020'.

I am not satisfied with your response. You wrote:

"In response to question 1 and 3, we do not release names of members of staff below Assistant Director level.  Disclosure of this information would not be fair or lawful which would breach principle (a) of Article 5(1) of the General Data Protection Regulation (GDPR). Furthermore, the conditions as set out in Article 6(1)(f) of the GDPR are not met. Accordingly, such information is exempt under section 40(2) of the Freedom of Information Act 2000 by virtue of section 40(3)(a)(i)."

It is my view that the post of Senior Improvement Officer strongly suggests that all PHSO staff earning £39,979 or more a year could properly be categorized as senior. That you have published the names of Assistant Directors (organogram showing their names as of 8th July 2019) is welcome news; however, I am inclined to think that your choice of who falls into the category of 'senior' is far too restrictive. For me to accept your reasoning I would first have to accept that the post of Senior Improvement Officer is not a 'senior' post. I don't.

My view may change when I find out the outcome of a related complaint currently being considered by the F-t T:

https://www.whatdotheyknow.com/request/n...

As things stand, however, my firm view is that you are not entitled to withhold the names of all staff earning £39,979 or more who are neither Assistant Directors nor Clinical Advisors.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

D. Moore

D. Moore left an annotation ()

ICO contacted.

D. Moore left an annotation ()

Latest:

'I have written to the public authority today and have instructed it to issue you with a response to your internal review request. If you do not receive a response from the public authority within 20 working days, or if you do receive a response you are dissatisfied with, please bring this back to us for review.'

ICO is moving to a new case management system. The case reference number has been changed.

J Roberts left an annotation ()

Information on the ICO's definition of senior staff as those earning at least £58,200 per annum:

https://www.whatdotheyknow.com/request/s...

Dear InformationRights,

The ICO contacted me about my complaint regarding this request in the following terms:

'I have written to the public authority today and have instructed it to issue you with a response to your internal review request. If you do not receive a response from the public authority within 20 working days, or if you do receive a response you are dissatisfied with, please bring this back to us for review.'

That was more than 20 working days ago.

I fully understand that you are currently operating in exceptional circumstances because of Covid-19. For this reason, I consider that the 20 working days should be extended to 35. If you think it should be extended further, please get in touch.

Yours sincerely,

D. Moore

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request.

If you have made a request for information under the Freedom of
Information Act 2000 or Environment Information Regulations 2004, we will
respond to your request within 20 working days in accordance with the
statutory time frames set out in both Acts.

If you have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and will be responded to within one
calendar month in accordance with the statutory time frame set out in the
Act.

We may contact you before this time if we require further clarification or
if we need to extend the time required to complete your request.

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...

If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible.

Angharad Jackson
Data Protection Officer & Assistant Director Information Assurance
Office of the Parliamentary and Health Service Ombudsman
PHSO CityGate
47-51 Mosley Street
Manchester
M2 3HQ
[email address]

D. Moore left an annotation ()

I got in touch with the ICO about this, who in turn contacted the PHSO.

Covid-related delays.

D. Moore left an annotation ()

The ICO has started a formal investigation into the matter.

D. Moore left an annotation ()

The ICO contacted me yesterday to inform me that the ICO had completed its review and would be in touch with me.

The PHSO responded (unexpectedly) to my personal email account using Egress.

The PHSO has not changed its position, and I have today contacted the ICO to say that I still wish to pursue my complaint.

Here is a copy of the review:

'What I reviewed;

You said in your request for an internal review;

“It is my view that the post of Senior Improvement Officer strongly suggests that all PHSO staff earning £39,979 or more a year could properly be categorized as senior.   That you have published the names of Assistant Directors (organogram showing their names as of 8th July 2019) is welcome news; however, I am inclined to think that your choice of who falls into the category of 'senior' is far too restrictive.  For me to accept your reasoning I would first have to accept that the post of Senior Improvement Officer is not a 'senior' post.  I don't.”

I reviewed your comments against the ICO guidance in relation to the disclosure of employee personal data, in particular the section relating to ‘Senior employees’

https://ico.org.uk/media/for-organisatio...

I am able to confirm that the case officers interpretation of this guidance was correct. The position of ‘Senior’ as applied in the context of ‘Senior Improvements Officer’ does not have any responsibility for major policy decisions or the expenditure of public funds and would have no expectation of disclosure under FOI.

The title ‘Senior ‘ within the PHSO denotes a more experienced/more qualified post. For example- Improvements Officer/Senior Improvements Officer. Caseworker/Senior Caseworker. In much the same way as it is used in the ICO.

Therefore, I believe the Information rights officer correctly interpreted the legislation and the ICO guidance, and the exemption was correctly applied.

If you do not agree with the outcome of my review you may refer the matter to the Information Commissioner’s Office at http://www.ico.org/ '

D. Moore left an annotation ()

"The ICO contacted me yesterday to inform me that the ICO had completed its review and would be in touch with me."

Spot the error - the second "ICO" should read "PHSO".

J Roberts left an annotation ()

Details of jobs advertised on the PHSO website can be found in the comments here:

https://www.whatdotheyknow.com/request/n...

The jobs are also advertised on the Reed recruitment site. Two recent reviews by former PHSO caseworkers (Manchester) are available:

"Very challenging environment with no room for manoeuvre due to strict management/ policies in place. Policies not applied fairly across teams. No room for progression and no security of jobs given that you are shown the door fairly quickly if you are unable to perform to set targets (which is easily done as the work is demanding). Great colleagues though who made the role and time there worthwhile."

and;

"An every changing environment quite hard to keep up with all the changes. Very strict on staff and no understanding of work and life balance. Some staff and management but most don't have any experience of how to manage a team. Very focused on targets but need to realise they need quality not quantity. Staff want to make a difference but are restricted by policies."

https://www.indeed.co.uk/cmp/Parliamenta...

D. Moore left an annotation ()

I got back in touch with the ICO to express my dissatisfaction with the PHSO review. The caseworker responded promptly to inform me that they will be contacting the PHSO again.

J Roberts left an annotation ()

PACAC in their recent call for evidence are interested in PHSO staff management and training (deadline 30/10/20):

'As set out in its previous report, the Committee intends to consistently scrutinise the following matters and would welcome evidence relating to them:

• The PHSO’s casework performance, including performance against KPIs.

• Staff management and training.

• Value for Money

• Impact on other organisations.The Committee would also welcome evidence on the following subjects:

• The PHSO’s provision of reasonable adjustments to service users.

• The time taken for the PHSO to respond to correspondence, including Subject Access Requests and Freedom of Information requests.'

https://committees.parliament.uk/call-fo...

Two reviews on the Indeed recruitment website:

"Very challenging environment with no room for manoeuvre due to strict management/ policies in place. Policies not applied fairly across teams. No room for progression and no security of jobs given that you are shown the door fairly quickly if you are unable to perform to set targets (which is easily done as the work is demanding). Great colleagues though who made the role and time there worthwhile."

and;

"An every changing environment quite hard to keep up with all the changes. Very strict on staff and no understanding of work and life balance. Some staff and management but most don't have any experience of how to manage a team. Very focused on targets but need to realise they need quality not quantity. Staff want to make a difference but are restricted by policies."

https://www.indeed.co.uk/cmp/Parliamenta...

The reviews on Glassdoor are generally bad too – two this year and four from 2019.

One recommends the place, one is neutral and four do not recommend it.

'Appalling management truly a circus of very dishonest leadership.' (July 2020)

'No opportunites for progression or development.' (January 2020)

'Run like a call centre.' (August 2019)

'When I left morale was extremely low due to the actions of senior management.' (August 2019)

'Worthy work and good people.' (May 2019)

'They focus only on the number of cases; quality or the correct decision or actions are still not paramount' ((January 2019).

https://www.glassdoor.co.uk/Reviews/Parl...

J Roberts left an annotation ()

D. Moore left an annotation ()

I'm still awaiting a response from the ICO about this.

The case was taken over by someone else at the ICO who informed me in January that they had asked the PHSO some further questions.

I have emailed the ICO today for an update.

J Roberts left an annotation ()

Some changes at the top include the post of 'Assistant Director of Operational Performance' (one applicant):

https://www.whatdotheyknow.com/request/a...

and the post of 'Director of External Affairs, Strategy and Communications':

https://www.whatdotheyknow.com/request/n...

J Roberts left an annotation ()

Recent DN concerning the organisational structure of the PHSO (6/5/21):

IC-57854-N7X1

https://ico.org.uk/media/action-weve-tak...

"2. The Commissioner’s decision is that the PHSO breached section 16 of the FOIA by failing to ensure that it had obtained the correct objective reading of the original request. It did not breach section 16 of the FOIA in respect of the clarified request because its interpretation was the only objective reading..."

D. Moore left an annotation ()

The ICO is awaiting a response from the PHSO which is due by the end of the month.

J Roberts left an annotation ()

You may be interested in this. It relates to a position that had one applicant:

'Dear InformationRights,

Ref. FOI169

Thank you for the information. I have just one simple query relating to the salary.

'Grade/ Salary-Grade G Assistant Director plus additional 10% as operational deputy'

I can find nothing on your website to explain what 'Grade/Salary-Grade G' means:

https://www.ombudsman.org.uk/about-us/co...

Information on salaries is provided on salary scales 2-8 and (i) executive directors (ii) directors and (iii) lead clinicians and clinical advisors.

The executive director's salary scale, for example, ranges from £68,817 – £298,562.

What exactly does 'Grade/Salary-Grade G' mean?'

https://www.whatdotheyknow.com/request/a...

D. Moore left an annotation ()

The PHSO sent the following email to a private email account of mine on 10 August 2021 (I was expecting a response via WDTK). I have received nothing as yet from the ICO:

---------------------------------------------------------------------------------------

Dear D Moore
 
Further to our previous correspondence,* I write to provide further information from within the scope of your request that was previously withheld under Section 40(2) of the Freedom of Information Act 2000.
 
Name -------------- Job Title

Laura Griffiths ----- Senior Lawyer
Nicola Easton ----- Senior Lawyer
Catriona Granger ----- Senior Lawyer
Anna Neill ----- Liaison Manager
Linda Tomlinson ----- Liaison Manager
Emily Rogers ----- External Communications Manager
Sally Brown ----- External Communications Manager
Peter Hastings ----- Solutions Architect
 
Please note that a third External Communications Manager has started working for PHSO since the time of your request:
 
https://www.ombudsman.org.uk/news-and-bl...
 
Regards,
 
Information Rights Team
Parliamentary and Health Service Ombudsman
E: Informationrights@ombudsman.org.uk
W: www.ombudsman.org.uk
-----------------------------------------------------------------------------

* The previous correspondence presumably is the response of 9 March 2020.

D. Moore left an annotation ()

Note the absence of the 'Senior Improvement Officer' on the list.

When I receive further information from the ICO I will be in a better position to understand why the position of Senior Improvement Officer was not included.

Dear Parliamentary and Health Service Ombudsman,

Concerning the Commissioner's recent decision dated 16 August 2021 ( IC-40982-K4V3), please send all further correspondence to the appropriate WDTK address and not to my private email account.

'2. The Commissioner’s decision is that the PHSO is not entitled to rely on section 40 of the FOIA in this case.

3. The Commissioner requires the public authority to take the following steps to ensure compliance with the legislation.

• Disclose the names and job titles of all senior staff earning £39,979 or above, excluding clinical advisors and the information which is already made publicly available via the PHSO organogram.

4. The public authority must take these steps within 35 calendar days of the date of this decision notice. Failure to comply may result in the Commissioner making written certification of this fact to the High Court pursuant to section 54 of the Act and may be dealt with as a contempt of court.'

Yours faithfully,

D. Moore

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.

Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
late responses can be referred to the Information Commissioner’s Office:

https://ico.org.uk/

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
https://www.ombudsman.org.uk/about-us/co...
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

D. Moore left an annotation ()

I've recently made a request for similar information:

https://www.whatdotheyknow.com/request/n...

D. Moore left an annotation ()

The Decision Notice has been published:

https://ico.org.uk/media/action-weve-tak...

"62. In terms of harassment and abuse from particular complainants, the Commissioner agrees this is unpleasant, unacceptable and would cause those in receipt of it distress and upset. However, the Commissioner considers this is usually targeted at the caseworkers and managers dealing with that case and as a result of those people already being in contact with each other. Random selection of any member of staff as a result of the disclosure of the requested information seems unlikely. It is noted too that the complainant has not requested specific contact details.

63. The Commissioner also considers the PHSO should already have mechanisms and procedures in place for dealing with such behaviour and means of controlling this as best it can."

D. Moore left an annotation ()

The PHSO has appealed and wishes the matter to be decided after a hearing.

M Boyce left an annotation ()

It is astonishing that the ICO has found against their friends the PHSO.

The PHSO is a deeply secretive organisation that is hostile to any notion of transparency, openness and fairness.

M Boyce left an annotation ()

I completely agree that the information you have requested should be provided. It is noticeable however that the PHSO state that the ICO make public the names of its senior case workers. This is only partly correct: only those senior case workers who AGREE to have their names made public are made public. So, on this matter it does appear that the ICO are saying do as we say and not as we do.

It is very difficult to have any trust in what both the PHSO and the ICO practice or preach.

J Roberts left an annotation ()

I have never before seen so many PHSO jobs advertised:

https://www.ombudsman.org.uk/about-us/jo...

They include:

Change Manager (£40,000 to £45,000 with more available for exceptional Candidates)

Information Security Manager (£46,920 - £52,020 with more available for exceptional candidates)

Business Support Assistant (£20,594)

External Communications Manager (£40,978 (Manchester)/£43,437 (London))

Assistant Director of Human Resources (£68,000 (more may be available for an exceptional candidate))

Register your Interest – Caseworker (£30,471)

Service Analyst – Facilities (£24,272)

Quality Manager (£48,333)

Senior HR BP (£61,993)

HR Shared Services Team Leader (£35,725)

HR Business Partners X 2 (48333 + Generous benefits)

Talent Acquisition Manager (£40,978 + Benefits)

Register your interest as an External Clinical Adviser (Hourly rate ranges from £45 - £52.50 depending on NHS role)

J Roberts left an annotation ()

Pay & Grading Procedure

Final Version 1.0 |Pay & Grading Procedure 5 August 2019

https://www.whatdotheyknow.com/request/7...

(Appendix 1)

J Roberts left an annotation ()

Some other better-paying PHSO jobs advertised:

https://www.ombudsman.org.uk/about-us/jo...

Information Security Manager
Closing date 7 January 2022
Length of contract Permanent
Salary £46,920 - £60,000 depending on experience
Location Manchester

You will play a key role in protecting the information of people who work for or with us and for the public whose complaints we handle...

Operation Manager
Closing date 8 February 2022 10:00am
Length of contract Permanent
Salary £48,333
Location Manchester

Manage a team of 6-8 caseworkers and undertake an array of activities to improve staff performance through coaching and development...

Project Manager
Closing date 11 February 2022 10:00am
Length of contract Permanent
Salary £53,000-£56,000
Location London

We are looking for an ICT Project Manager with a broad range of experience in Digital Transformation to join the ICT Change Delivery team. ..

Project Manager
Closing date 11 February 2022 10:00am
Length of contract Permanent
Salary £53,000
Location Manchester

We are looking for an ICT Project Manager with a broad range of experience in Digital Transformation to join the ICT Change Delivery team...

Procurement and Contracts Manager
Closing date 28 February 2022
Length of contract Permanent
Salary £48,333
Location Manchester/Hybrid

The Procurement and Contracts Manager is responsible for leading and managing the procurement service, providing advice and guidance on all aspects of procurement and contract management ensuring best practice, and delivering value for money...

Senior Policy and Public Affairs Manager
Closing date 1 March 2022 10:00am
Length of contract Permanent
Salary £48,333
Location Manchester

We're looking for an effective and diligent Senior Policy and Public Affairs manager to lead PHSO’s policy and public affairs team...

Senior Strategy Manager
Closing date 1 March 2022
Length of contract Permanent
Salary £51,233
Location London

We are looking for an experienced, dynamic, and analytical Senior Strategy Manager who can play a key role in PHSO’s future development...

Senior Strategy Manager
Closing date 1 March 2022
Length of contract Permanent
Salary £48,333
Location Manchester

We are looking for an experienced, dynamic, and analytical Senior Strategy Manager who can play a key role in PHSO’s future development...

Senior Policy and Public Affairs Manager
Closing date 1 March 2022
Length of contract Permanent
Salary 51,233
Location London

We're looking for an effective and diligent Senior Policy and Public Affairs manager to lead PHSO’s policy and public affairs team

Junior Solicitor
Closing date 2 March 2022
Length of contract Permanent
Salary £40,978 (Manchester) or £43,437 (London)
Location

J Roberts left an annotation ()

Senior Quality Support Officer
Closing date 18 March 2022 10:00am
Salary £40,978
Manchester

The role includes:

'Ensure that the SMART remedies PHSO recommend to organisations we investigate are met fully or escalated in-line within policy and guidance'

'SMART' stands for' specific, measurable, achievable and realistic, with a timescale'.

https://www.ombudsman.org.uk/about-us/jo...

J Roberts left an annotation ()

Some better paying jobs:

Procurement and Contracts Manager
Closing date 28 March 2022 9:00am
Salary £48,333
Location Manchester/Hybrid

The role involves leading on procurement, tenders, finalisation of contracts, and contracts management matters in PHSO, including the identification of changes to procurement practices and procedures necessitated by changes in legislation and developments in best practice.

Policy and Public Affairs Manager
Closing date 31 March 2022 9:00am
Salary £40,978
Location Manchester

Policy and Public Affairs Manager
Closing date 31 March 2022 9:00am
Salary £43,437
Location London

They will lead project teams of colleagues from across PHSO, as well as working closely with senior staff. They will build and maintain strong relationships with a range of organisations and individuals, including Government bodies and agencies, Parliament, and bodies that represent the interests of people who use or work in public services.

Responsible to: Assistant Director of Public Affairs and Insight

Research and Evaluation Manager
Closing date 31 March 2022 9:00am
Salary £40,978
Location Manchester

PHSO are looking to create an even more diverse and charismatic working environment and therefore welcome applications from candidates with a diverse background to work in their London or Manchester office. Sector: Public Sector and Government

Senior ICT Project Manager
Closing date 8 April 2022 9:00am
Salary up to £56,000
Location London

Senior ICT Project Manager
Closing date 8 April 2022 9:00am
Salary up to £53,000
Location Manchester

If you've previously delivered projects that involve a public facing service, Microsoft Dynamics, Microsoft365, and Smarter Working we would love to hear from you.

https://www.ombudsman.org.uk/about-us/jo...

J Roberts left an annotation ()

Recently advertised:

ICT Business Analyst
Closing date 5 May 2022 9:00am
Length of contract Permanent
Salary £48,333
Location Manchester

Liaison and Training Manager
Closing date 6 May 2022 9:00am
Length of contract Permanent
Salary £51,233
Location London

Liaison and Training Manager
Closing date 6 May 2022 9:00am
Length of contract Permanent
Salary £48,333
Location Manchester

Transformation Programme Manager
Closing date 15 May 2022 9:00am
Length of contract Permanent
Salary £51,233 to £56,802 depending on experience
Location London

Transformation Programme Manager
Closing date 15 May 2022 9:00am
Length of contract Permanent
Salary £48,333 to £53,587 depending on experience
Location Manchester

About the role

The Programme Manager is responsible, on behalf of the Senior Responsible Owner (SRO), for providing leadership, management, coordination, and direction to teams delivering projects as part of a programme of change which delivers PHSO’s corporate strategy.

You will be an experienced project professional with a deep understanding of change planning and implementation. You will be skilled in applying high level programme and project management methodologies such as PRINCE2® and Managing Successful Programmes® (MSP) to control management of scope, risks and issues, budget, and have superb communication and interpersonal skills to keep those involved coordinated on delivering progress and achieving business benefits.

J Roberts left an annotation ()

Recently advertised:

Public and User Engagement Manager
Closing date 30 May 2022 10:00am
Length of contract Permanent
Salary £43,437
Location London

Public and User Engagement Manager
Closing date 30 May 2022 10:00am
Length of contract Permanent
Salary £40,978
Location Manchester

'Job description

The Public & User Engagement Manager will be responsible for managing PHSO’s new public and user engagement function. This will include overseeing a new Public and User Advisory Group who will work with PHSO to help improve our casework service and inform the decisions we make as an organisation.
It will also involve engaging with charities, advocacy groups, and other voluntary and community sector partners to help identify how PHSO can improve its service to  ensure it reflects their experiences and meets their needs. This engagement will also focus on co-creation of future strategic objectives for PHSO.
The Public & User Engagement Manager will lead and oversee PHSO’s Service Charter, which sets out what people can expect from our service when they bring a complaint to PHSO.
The Public & User Engagement Manager will manage the Public & User Engagement Officer and will work closely with the Liaison and Outreach teams within PHSO to ensure consistency of approach to external engagement across a wide range of stakeholders.  This role will also participate in wider stakeholder engagement activity.
This role will also be expected to work closely with colleagues and teams across PHSO, including casework, communications, governance, policy and public affairs.'

Other jobs advertised include: Strategy Adviser (2X) £35-37K, Caseworker £30K, Public and User Engagement Officer (2X) £30-32K, Assistant Private Secretary £37K, Liaison and Training Officer (2X) £32-34K,

J Roberts left an annotation ()

Recently advertised:

Senior External Communications Manager
Closing date 15 June 2022 10:00am
Length of contract Permanent
Salary £50,653
Location Manchester

Senior External Communications Manager
Closing date 15 June 2022 10:00am
Length of contract Permanent
Salary £53,692
Location London

The Senior External Communications Manager has responsibility for managing the PHSO’s relationship with media. They lead a small team that responds to all reactive media enquiries and proactively promotes the work of PHSO through the media for maximum impact.

Content Manager
Closing date 15 June 2022 10:00am
Length of contract Permanent
Salary £42,945
Location Manchester

The Content Manager will play a lead role in making our content easily accessible to a range of audiences.

They will manage PHSO’s brand and in-house production of PHSO publications, taking a digital-first approach. Working across the organisation, they will lead a small team including a designer and external suppliers when needed. They will work with caseworkers to draft accessible and engaging reports that are written in plain English.

The Content Manager will also oversee production of corporate publications such as the annual report and the creation of content that will help more people understand who we are and how they can use our service.

(Finance Assistant £25-29K)

J Roberts left an annotation ()

Recently advertsed:

Outreach and Engagement Manager
Closing date 4 July 2022 10:00am
Length of contract Permanent
Salary £53,692
Location London

Outreach and Engagement Manager
Closing date 4 July 2022 10:00am
Length of contract Permanent
Salary £50,653
Location Manchester

The successful candidate will be responsible for delivering Operations’ role in PHSO’s strategy to work with partners in the justice sector – as well as working with advice/advocacy organisations and charities – to raise awareness of PHSO, improve signposting and referrals to PHSO, help PHSO improve access to its service, and to establish key networks to regularly share themes and trends in complaints data.

Reports to: Assistant Director of Professional Standards & Partnerships

(Also two Outreach and Engagement Officers - 32K/34K)

J Roberts left an annotation ()

Deputy Data Protection Officer
Closing date 3 August 2022 10:00am
Length of contract Permanent
Salary Total Package up to £61,000
Location Manchester (Hybrid Working)

What's on Offer

Package up to £61,000 - Civil Service Pension scheme (min 26.6% employer contribution) - 30-day holiday entitlement, + 2.5 extra statutory holidays on top - Flexitime: Core hours between 10.00-12.00 & 14.00-16.00 - Extra 2 days of Flexi-leave each month for additional hours that have been accrued - Access to a wide variety of internal & external wellbeing support, 24/7 assistance programmes and health advice

Data Architect
Closing date 5 August 2022 10:00am
Length of contract Permanent
Salary Total Package up to £61,000
Location Manchester

Act as lead Duty Incident Manager on a shared rota basis to manage information security and personal data breaches in accordance with defined incident management processes, ensuring impacts and risks are appropriately identified, assessed and mitigated

Experience of delivering continuous and demonstrable improvements and of using data manipulation, analysis and performance/management information techniques to track that improvement

Digital Trust Programme Manager
Closing date 5 August 2022 10:00am
Length of contract Permanent
Salary Total Package up to £61,000
Location Manchester

Establish the Digital Trust Project Portfolio, ensuring the planning, sequencing, and funding of projects is clear, accurate and understood and are appropriately prioritised and resourced to deliver in line with best-practice project management techniques, following either waterfall or agile methodologies to successfully deliver defined outcomes and realise benefits

Waterfall methodology for anyone interested:

https://www.workfront.com/en-gb/project-...

Other jobs - Casework Research & Support Officer (32K) Casework Research & Support Officer (London 34K) advertised previously - Equality, Diversity, Inclusion and Wellbeing Advisor (32K) Equality, Diversity, Inclusion and Wellbeing Advisor (London 34K)

https://www.ombudsman.org.uk/about-us/jo...

J Roberts left an annotation ()

The PHSO website now reveals that Michael Page is recruiting on its behalf.

Michael Page:

https://www.michaelpage.co.uk/recruitmen...

The jobs appear to lack closing dates and some if not all seem to have been previously advertised:

Data Architect Manchester Permanent £61,000
Hybrid working environment
JN-072022-5689600

Digital Programme Manager Manchester Permanent £61,000
Hybrid working environment
JN-072022-5689605

ICT Test Manager Manchester Permanent £50,653 - £56,159
JN-082022-5708341

Operations Manager - Complex Casework (London) City of London Permanent £53,692
JN-082022-5710237

Operations Manager (Manchester) Manchester Permanent £50,653
JN-082022-5710231
hybrid working environment

Senior External Communications Manager (London) (described as 'Communications Manager' on main page)
London Permanent £53,692
Flexible hybrid working environment
N-052022-5624892

Senior External Communications Manager (Manchester) (described as 'Communications Manager' on main page)
Manchester Permanent £50,653
Flexible hybrid working environment
JN-052022-5624889

Procurement and Contracts Manager Manchester Permanent £48,333 - £53,587
Flexible hybrid working environment
JN-022022-5257292