Name of the person responsible for suspending 303 bus

Martyn Webster made this Freedom of Information request to Transport for London

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The request was partially successful.

Dear Transport for London,
I want the name of the person at TFL who is responsible for suspending the 303 bus route.
Our bus stop has been closed for 9 months - causing considerable hardship.
Who made that decision?

Yours faithfully,

M. Webster

FOI, Transport for London

Dear Mr Webster,

 

TfL Ref: FOI-0458-1920

 

Thank you for your request received by Transport for London (TfL) on 13^th
May 2019 asking for information about the decision to suspend the 303 bus.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 11^th June 2019. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

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In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Webster,

 

TfL Ref: FOI-0458-1920

 

Thank you for your email of 13^th May 2019 asking for information about
the 303 bus route.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.

 

You asked:

 

“I want the name of the person at TFL who is responsible for suspending
the 303 bus route. Our bus stop has been closed for 9 months - causing
considerable hardship. Who made that decision?”.

 

There is no single individual responsible for making such decisions.
Rather, decisions are taken on a corporate basis with the involvement of a
number of individuals in the applicable area. Ultimately the buses section
of TfL sits under the remit of Gareth Powell, our Managing Director of
Surface Transport, who reports to TfL’s Commissioner, Mike Brown.

 

If you want an explanation as to why the bus stop in question has been
closed and what the future plans for the route are, then please let me
know the name and/or exact location of the stop and we will pass the
matter over to our Customer Experience team to look into the matter
further and respond to you directly.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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M Clary left an annotation ()

I think the point is being missed big time here. The real question is how a decision was made to let the use of larger buses on the 303 go ahead when they could not get round certain parts of the normal route without works being done. Nine months later and the situation persists, for all we know permanently. The second question (therefore) is when (or if) this is going to come to an end.
For what it is worth, I am pretty sure that the section of road being referred to is Corner Mead, with buses diverting direct along Grahame Park Road.
There is another diversion at the Kingsbury end but I suspect that this was not part of the 303 before last year's extension of the route, so are less likely to be the subject of the original complaint.

Dear FOI,
They shut our nearest bus stop and diverted the 303 bus away from Corner Mead and Capitol Way.
Net result: no bus service to the shops.
The so-called longer buses operated perfectly well on this route before September 2018 and the 642 bus (a double-decker) still operates on this route and stops at every stop. The roadworks which they complain about were all completed months ago. If they had cared at all about the passengers - providing a public service (and assuming these problems were as serious as they say) then they should have provided a temporary stop. There is plenty of room - see for yourself on Google Street View.
Instead, they have deprived of us our bus service for 10 months and show no sign of restoring it anytime soon.
Old people, disabled, schoolkids and people without cars have just been left to pay for cabs or having to walk long distances.
We spoke to drivers on the route who told us that the real reason for suspending the buses was so that the they didn't get in the way of the construction firms currently working on the Barnet College site.
I wonder if in a year's time we will still be asking for our bus back - or are they actually planning to get rid of this bus altogether like they did with the 305.

Yours sincerely,

Martyn Webster

FOI, Transport for London

Dear Mr Webster

Thank you for your email response. We have passed your further comments to our Customer Experience team who will be best placed to respond to your queries. They will respond directly to you in due course.

Yours sincerely

FOI Case Management Team
Transport for London

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Customerservice, Transport for London

[1]Transport for London
Transport
for London
Ref: 13471972

11 June

Dear Martyn

Thanks for contacting us on 6 June about the changes to the 303 bus route.
I am grateful for the time you’ve taken to write to us.

I’m sorry to hear of the effect the curtailment and route change of the
303 is having on you, but also the local community. I do understand your
concerns and frustration.

Your feedback is integral for us to a deliver a better service that our
customers demand. I have shared your suggestions ands concerns about the
303 with our Network Development team, who are responsible for new routes
or extensions to current ones. Once again, I’m very sorry about your poor
experience with the 303 bus service. It’s really important for us to meet
and exceed expectations of our customers. This means your feedback will
help us improve our services.

Thanks again for contacting us. If there is anything else we can help you
with, please reply to this email. Alternatively, you can call us on 0343
222 1234 and we'll be happy to help you.

Kind regards

Yilmaz Hasan
Customer Service Adviser
Transport for London Customer Services

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